Steak n Shake - Florida / poor service and food
I was at steak n shake twice this week, the first time the waitress forgot several things,we had to remind her. The first time I went with my brother and nephew who were from out of town and I had bragged about steak n shake how good the food was.
This time it was disappointing we ordered the taco salad it was mostly lettuce and they had no salsa or sour cream, they did however have taco sauce, there was little meat or beans. The next time we went to have milk shakes and my brother a burger and tea. My milkshake was not cold and my brother's tea was sour he drank it and didn't say anything then we got one to go and he said it tasted funny and it was sour,they took off the tea. I didn't say anything about the shake. I did mention to the manager about the taco salad and he said it was in the corporates hands but they didn't do any thing to make up for it. I go to steak n shake 2 times a week and get tea for work or soda and sometimes milkshakes for the girls at work,but if this keeps up I may reconsider. There burgers are great but they could improve on service and taco salad, and tea and make sure the milkshakes are cold not warm. This steak n shake it in port charlotte fl on eljobean rd by the town center mall.
Kjs4221's Response, Oct 04, 2017
Angela the server very racist at jax FL San Jose location
Gabriella and Becky Morris are 2 very rude employees they do not know how to interact with customers when the food is cold and they love to be on there phones they look for dudes at the job sleep with everybody and they are nasty they never wash there hands they don’t work like females should I dislike the restraunt 👍
Gabriella and Becky Morris are 2 very rude employees they do not know how to interact with customers when the food is cold and they love to be on there phones they look for dudes at the job sleep with everybody and they are nasty they never wash there hands they don’t work like females should I dislike the restraunt
The steak on pine island road needs to step there game up and watch employees on how they interact with people and will not eat there after those females didn’t wash or treat customers right .
Desray12's Response, May 08, 2018
When I go to steak and shake I always asking add beef chili for .99 and when I go home I don't have add beef chili and o e more place too. I don't remember where. Now I will never come back and tell my friend not coming to this place anymore
Desray12's Response, May 16, 2018
When I go to steak and shake asking for add beef chili they didn't add extra beef chili and is not very very good job
Mike Smolik's Response, May 24, 2018
Lately this site has not been cooking burgers like S&S used to. No longer crispy on edges. Just greasy and undercooked.
Eabutler's Response, Jun 09, 2018
Could barely understand the order taker (found out at window that headset was broken). He seemed irritated that he had to repeat things. Fries were cold and stale, only a had slice of tomato on burger, chicken was cold. Did not receive a receipt for our payment, just a list of what was on the order with no prices.
Jimmy Bryant's Response, Sep 24, 2018
Want something done has happened before
Jan Staricha's Response, Oct 20, 2018
I read that steak and shake would not serve a police officer on his way to work -
I pray this is not true
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