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Steak 'n Shake Enterprises / whole place and service

1 104 SAPLING ST APT 106, Mooresville, NC, United States

My family and I went to your Mooresville, NC restaurant for dinner on 1/1/2019 and we arrived at 345 and the place wasn't very busy but our waitress just didn't seem to know what to do. She knocked over the display stand at our table for one. Number two is I ordered Chili Mac supreme and got hardly any sause or toppings on it. I went ahead and let that go but then we waited and waited for drinks and then wanted to order milkshakes for the kids and no waitress in sight. I spoke to a gentlemen who I guess is the Manager but he was not apologetic at all he did take the chili supreme off and I think the milkshakes but I never saw a bill it was still around 28.00. Then when we got ready to leave he kind of just smirked when I told him I was going to contact you. And the waitress gave me a very dirty look as I passed her leaving. We usually go there or the drive through and had poor service in the past but nothing like tonight. I hope this can be corrected as we like brining kids there. I felt that our whole meal should have been comped. We were there for almost 2 hours and it shouldn't have taken that long for there. Thank you for your assistance in this matter. I wish to be reimbursed for my whole bad experience

Very up set.

Janice Craddock

Jan 1, 2019

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