Steak 'n Shake

For the 2nd time in 2 weeks not only has my order been missing some of what's supposed to come with it but I'm also told that they dont have any... like cookies or whatnot. No effort has been made to comp me in any way. Same thing happened to my dad too..this is very frustrating considering how much we like steak n shake, but were just going to choose elsewhere to go if this keeps up.

I went to the Cumming GA location and spent 17.49 order 533768 on 2 #14's with chili and a Prime Frisco well when I got home I had paid 17.49 for a regular burger not a Prime Frisco and the 2 #14's minus the 2 cookies that were supposed to be there. I called for a straight hour and I kept getting a message saying that both lines were busy! This is unacceptable considering this is not the first time that this has happened.
Lynn Bowen [protected]