Steak 'n Shake Enterprises / service
I am once again complaining about the service at your Fox Valley Mall location.
I pulled to the drive thru last night and sat there for 5 minutes and no one came to the speaker even when I was saying hello are you there?
I drove to the window and blew the horn when a girl came to the window to notify me that they are not doing drive thru tonight because it was just her and another girl in the entire store.
My wife went inside to get her food while I drove to pick up my son from work and she finally got her food about 25 minutes later.
This store is notoriously slow but this is uncalled for.
I think management needs to be replaced or the store needs to be closed, I have literally waited 30 minutes for food before and yes I know it's made fresh but they didn't have to slaughter the cow to make a burger. Please get the store some help and real workers.
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