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Steak 'n Shake Enterprises / quality of the food

Posted: Feb 9, 2018 by   User 
Complaint Rating:  0 % with 1 votes
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Chattanooga, Tennessee
United States
On Saturday, February 3, my fiance and I visited the Steak 'n Shake in Chattanooga, TN off Gunbarrel Rd. I order a Frisco Melt ( that was not cut in half and apparently thrown in the bag barely being covered by its wrapping.) My fiance ordered a Portobello and Swiss burger that had a 2-inch long piece of rubber in it. I am thankful that he did not choke or seriously harm his tooth as he bit into the burger and something seemed unusually firm.

We drove back, went inside and received "okay" service as the manager, Maggie, told us that they stopped cutting the Frisco melts in half about two years ago. We explained that we come here often and just last week our melt was cut in half but she refused to cut it and continued to tell us that they haven't cut them in years. A refund was given but we are still traumatized by the event.

Steak 'n Shake Enterprises

Complaint comments Comments (0) Complaint country United States Complaint category Food

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Steak 'n Shake Enterprises Logo Steak 'n Shake Enterprises
Customer Care Service
107 S Pennsylvania Street, Suite 400
Indianapolis
Indiana
United States - 46204
+1 877 785 6745
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