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Steak 'n Shake
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1.0 1728 Reviews

Steak 'n Shake Complaints Summary

17 Resolved
1711 Unresolved
Our verdict: If considering services from Steak 'n Shake with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Steak 'n Shake reviews & complaints 1728

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Newest Steak 'n Shake reviews & complaints

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K
10:21 pm EDT

Steak 'n Shake a bite out of a burger

My fiancee bought a burger from the steak n shake in Gladstone MO off of Old Pike Road and it was cut into pieces with a bite out one.😕
The manager was very rude also . He said his name is Freddy Jackson, but I'm not sure if that's a real name.
It was on June 4th around 8 pm.
I've been a waitress before and I'd be immediately fired for something like that.😕
None of my friends will eat there because of this. I have over 1, 500 friends on Facebook and this will lose you soooooo much business.

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B
9:56 pm EDT

Steak 'n Shake worst service i've had at a steak and shake

Steak and Shake has always been a go to place for my friends and I after leaving the racetrack late. Last night after leaving two of us headed to get Steak and Shake. When we first walked in we waited 10 minutes before someone even acknowledged that we were there waiting for a table. After we finally got sat at a table we sat at the table for 30 minutes and still had no one come to take our drink order. After waiting 40 minutes total we decided enough was enough and walked out.

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11:13 pm EDT
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Steak 'n Shake cookie dough shake

I was deeply disappointed with the service I received at Steak 'n Shake tonight. First, when I pulled up to the drive up to order, I waited to be greeted and to place my order. There were 3 cars in front of me so I knew they were busy. I sat and waited patiently to be acknowledged but after 3 minutes I finally asked if anyone was there. I was then asked to place my order. I ordered 2 shakes with one of them being a chocolate chip cookie dough shake. What I received was not cookie dough. Instead, I received a vanilla shake with a cookie broken up inside. It had a gritty texture inside ice cream. I know some people would have been okay with this but not me. I was disappoint that I did not get what I ordered.

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J
11:21 am EDT

Steak 'n Shake unsanitary conditions

My husband and I had lunch in the Leesburg Fl Steak N Shake. This is what I observed. Female employee taking cash sneezing into her hand multiple times and not washing while doing this and other tasks at the lunch counter.
Ladies room unacceptable. In handicapped stall toilet paper inaccessible from toilet as first roll was missing and second roll impossible to reach or remove. No paper towels or soap in stall . Also observed child booster seats improperly stored as straps were hanging on the floor (slip and fall hazard) near the restrooms. I was served 2 glasses of tea both plastic and both with cracks . Germ alert.

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K
1:07 am EDT
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Steak 'n Shake new bacon hamburger.

I spend 10 bucks on my meal from work, as did my coworker. My only meal of the day and when we pick it up there is a huge hair woven through it. I want nothing from you but for you to know this. I do not want free stuff or apologies. Ruined my dinner. Last 3 visits have been terrible and I have had to complain before years ago. This time me and my company are done with this place. Have to hit Burger King on the waY home. Thanks

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2:31 pm EDT
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Steak 'n Shake elkhart indiana

Not sure I would want to associate your name with the location in Elkhart, Indiana. Took. 20 about 20 minutes for someone to even come great us. Then when we did eventually order we waited another 20 minutes before the guy came to us and shared that our food was just coming up. The guy that took our order explained that he is usually in the back. We then saw him go back and started making our food. Took another 10 minuses to even get our shakes. Our food came up and sat in the window for another 5 minutes before they brought it out. The we were never checked on after that. There was another table that also arrived at the same time. We got our food and they were still waiting. They said something and when the waitress went to ask the same guy he said he forgot. They walked out as I do not blame them due to the fact that they were just starting to make the food. I have worked in the food service business so I get when you get busy and overwhelmed but the guy lacks the community service and and just didn't even care he was losing consumers. I am writing on here to save reviews from online public forums. I can honestly that I will not be back there when traveling.

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8:52 pm EDT
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Steak 'n Shake service n hygiene

I visited the Steak 'n Shake located on fishinger blvd Hilliard Ohio on June 1st around 1 pm! After waiting 20 minutes n line b4 my order was taken n watching numerous potential customers leave! I placed my order n waited another 8 minutes b4 heading to the window! I waited for my order still! at the window was the cashier her hair n uniform or shirt was filthy this was the second time n the past month with a different attendant at window with dirty hair n a dirty shirt... I don't usually care but after waiting so long n then finding my food was cold I was not a happy camper😬 If the line wasn't so long I would of ask for my money back... I live n the area n I'm saddened to know this is how a business is ran! It definitely wouldn't win the clean plate award...

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E
12:33 pm EDT

Steak 'n Shake french fries

Just stopped at Steak n Shake off I-20 exit 194 in Augusta GA for my fry fix. To my horror, I got r egular thick cut fries. I go to Steak n Dhake for their Wonderful skinny fries. I am so disappointed. What did you do? I certainly hope this is not a permanent change. You do known that your burgers are good, but your skinny fries were great. I do not need to go to your establishment if you do not bring Babcock your skinny fries.

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10:51 am EDT
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Steak 'n Shake service

We were passing through Brownsburg IN on May 29th and stopped at the Steak 'n Shake on Maplehurst Dr for a quick bite to eat, quick being the keyword. It was about 9:30 PM. There were maybe 3 tables occupied. We were seated and waited and waited. 2 other families came in and were served and we were still waiting. No one even stopped to take drink orders or anything. They were all too busy standing back by the drink dispenser chit chatting. We finally got up and left after waiting about 30 minutes of nothing. Not too pleased!

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T
12:12 am EDT

Steak 'n Shake service at leesburg florida steak n shake

We have had the most horrible experience tonight (may 29th) at steak n shake. there were a group of about 20 of us and it took 2 hours to get served and there were no other customers in the restaurant. there was 1 waitress and 1 woman cooking. I cannot believe that management would leave 2 people to run the entire place. we arrived at 10pm and left at midnight. we had 6 in our party finally walk out after waiting an hour. I cannot blame the waitress and the cook as they were trying their best. I blame management for such a poor decision. we were informed there was no mayonnaise, only a tiny bit of lemon and no coke. last monday our same group came in at the same time and we were advised there were no onions. we all love steak n shake but this is not good customer service and our monday night group will not be back. we will go back to perkins. you have lost out on a group of 20-25 every monday night which is not good for your business. our food took forever, our orders were incorrect, we never received napkins or silverware, we were charged for things we did not order and our 2 orders of chili never arrived. steak n shake should be ashamed. I do give credit to the black young lady who was cooking and also serving - the poor thing was working very hard and the food was delicious. it just took too long to receive it and you were missing to many items. we were advised by the waitress we should come on tuesday nights or friday nights when the delivery truck comes. no thank you. we are done.

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4:38 pm EDT
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Steak 'n Shake coupons that come with $25 cards

I usually purchase a couple of $20 or $25 cards a month. A few weeks ago I gave the cashier one of my coupons for $5 and then realized I had given him one dated for June, when I still had one for about the middle of May. He had already taken it and told me that not to worry I could use my May coupon the next time I came in. The next time I handed in my May $5 coupon and the general manager for that region told me that it was no good because it had expired (2 days earlier) and said he had shredded it in the machine.
My husband and I go to the Steak and Shake on Redbug in Oviedo FL. at least once a week and I just don't understand why he acted the way he did. The manager of the store is always so pleasant and works so hard.
The general manager is not very pleasant at all and I still don't understand why he did what he did. If I'd have taken that coupon to another Steak and Shake I imagine that there would have been no trouble.
What an officious human being and not very pleasant about it either.
If it weren't for the manager who is usually there we would not return.

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K
3:11 pm EDT
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Steak 'n Shake drive-thru service

Every single time my family and I come there (and we keep doing it for whatever reason), we get asked after every single item if that will be all. Maybe train them to wait for the customer to say that's all! I feel very rushed and like I'm putting them out. Maybe they don't know if there are no customers, there is no pay? Also quite often they leave out part of the order so now we check before leaving. Friday night when we were at the East Washington St location 46229 at around 6:15 pm, we got to the window, opened the bags to check our order and the girl at the window started tapping her fingernails, waiting for us to leave. Tired of paying for food I don't get, for service that sucks so I guess that's tough. Every time I order, I'll be checking my bag until you have people there that give a damn. Thanks.

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1:04 am EDT
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Steak 'n Shake service

We waited for 10 minutes to be seated. Than another 20 minutes for some to take our order. When the waiter arrived he said " are you ready" did apologize for the wait or anything. When we went to leave the waiter pointed out we haven't been leaving tips. However we find the wait and the rudeness not worthy of the tip. We go there very often and leave really good tips. However for the last few months its getting worse and worse. As much as we love it we are probably never coming back.

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B
10:36 am EDT

Steak 'n Shake breakfast at centennial, co location

Ordered breakfast at this location and eggs were cooked incorrectly and hash browns were bone dry as they were over cooked. I waited over 15 min to get this order and they offered to cook again I waited another 15 min. I asked for hot sauce and I waited 10 min for that and it never showed up so I just walked out. The place had maybe 3 tables sat so it was not busy at all. The waiter was slow and offered poor service. The manager was there hiding out in the back. He should have been up front helping out.

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11:40 pm EDT

Steak 'n Shake service

It was around 11:17 and we stopped by at the Steak 'n Shake in (719 Myatt Dr
Madison, TN 37115
United States) and there was around 3 cars in the drive tru area including us and the employees were outsdide doing nothing while we trying to order we waited and waited for a response and the employees inside were ignoring us then we tried to pull up to the pay window and they still ignored us and the restaurant clearly says it's 24 hours the cars in front of us ended up leaving just like us because the employees weren't working

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M
11:47 am EDT

Steak 'n Shake attitude and non efficiency

I went through drive through at 5360 N keystone. It was between 4-5 pm. I go there occasionally. I understand you have to wait but this time was horrible. Unreal. I said something to the cashier. No I'm sorry or anything. When I told her she acted like I was bothering her! Maybe that's why things are the way they are there. Wrong attitudes and it needs to change.

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R
9:29 pm EDT

Steak 'n Shake drive thru milkshake

Went to the drive thru and ordered, received a milkshake with a broken cup and lid unattached. I grabbed it from lower and handed it to my passenger and it spilled all over my new car. Poor quality control or just carelessness on the drive thru attendants part.

I had to spend an hour cleaning my car and didn't get to enjoy all my shake. See attached image.

Robert Ward

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K
9:01 pm EDT
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Steak 'n Shake food

So i had a coupon for free onion rings i ordered my food and when I went to the cashier she told me ive never seen that coupon before. The coupon has the address of the steak and shake i was at. And she was staring at me saying ive never seen this i asked her to validate the address she said yah it's for here... And would not give me the onion rings! That's rediclous ! Attached is pictures

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C
2:06 pm EDT

Steak 'n Shake removal of salt and vinegar fries

So today I went to your establishment in Tampa, Fl to get some of the delicious salt and vinegar fries. Upon ordering the man in the speaker box informs me they are no longer available. After a brief breakdown and prayer to the lord to contain my rage, I agreed to accept the cardboard flavorless fries that y'all serve, I had to order extra ketchup in order to not taste like I just chewed the corner of a box. Here's the thing Steak n'shake I was sober and this news devastated me to my core but I kept it together, now let's replay this scenario but insert the drunk version of me who's favorite food after a night out is your salt and vinegar fries, I probably would have went to jail, just complete mayham would have been had, tears would have been cried and god only knows what else. So this is my plea to you to please add these bad boys back to the menu, I'm a nice person and really don't deserve this. I even texted my friends to let them know, they feel completely attacked as well. No one really likes your plain fries, they're boring, we need more flavor and not to play god and remove them from the menu all Willy nilly like, these are people's lives and you can't do these kinds of things.

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Omeomya
, CA
Aug 02, 2018 3:33 pm EDT

Couldn't you just add salt and vinegar to the fries?

O
O
Onecornishloon
, US
Aug 02, 2018 3:07 pm EDT
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I too am mourning while searching for the reason why Steak and Shake would stop serving the only purpose I had for dining at their restaurant. Were those fries giving us cancer or what?

ComplaintsBoard
M
8:31 pm EDT

Steak 'n Shake lack of service

In the drive thru, ordered two Lg shakes, one mint Oreo, one strawberry cheesecake. Took the lady 3 times of repeating our order to tell us to pull around. After she took my card and gave it back I noticed she was on her personal cell phone, then handed us one shake. She then opens the window to say you didn't get your shake? It took them another 12 mins to come up with the second. The car behind us came to the window to get her order while we waited. She didn't even get her full order because they had no idea what was going on in there! More than likely because the lady taking orders was more interested in her personal call than her job! We all did not receive a receipt to be able to provide you with more details. But my goodness! It doesn't take 12 minutes to produce a shake! Also, if she is having a family emergency or something of that sort, she should of asked for a break not tried to juggle both! This location was a joke and I would be ashamed to pay my workers who aren't doing their jobs!

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