Starhub/maxinfinity Broadbandstarhub fibre bb down, unhelpful cust service helpline

F Apr 07, 2013 Review updated:

I have my fibre Broadband down for 2 days. A red light was displayed on the connection symbol of the wireless modem. When Starhub was contacted, the person whom answered the call was not even from the technical department. She explained that this is because of the high call volume experienced by the technical department. The whole island must be experiencing technical issues with their broadband then. When I explained my issues, she asked if my cable connection works. This is a classic example of poor competency and service, since Starhub knew I subscribe to wireless fibre BB, I wonder where the cable connection came from. The customer service was obviously technically incompetent, and her questions are totall irrelevant and unhelpful/ Her best response: she will get someone from the technical department to call me within 24 hours. When I explained that I have urgent work to complete and emails to send, she said she will get the technical staff to call me whitn 2 hours. I waited and there was no reply. It has been 3 days already, and the technical issue remains unresolved. Starhub should waive off at least 3 days of subscription fees. Utterly disappointed with the poor BB service quality, and customer helpline service, despite paying such a high subscription fee of $80 per month.


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