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D
9:08 pm

StarHub - Home broadband contract was renewed without notice

Dear in-charge,

Im mr lau, my mum name lee ah eng, s1038657h,
Home tel : 66391559
Our starhub home broadband was register under her name.
On 30th of may, we called up starhub to check our re - contract status but the customer service had informed us that, last year of june, we had re-contracted the broadband, its so ridiculus on it. Last year, ie had made a few call into starhub customer service to check on our re-contract broadband but theres no such thing of ' re-contracted '
We had been using for starhub broadband and we dont even went down for to starhub retail shop for any re-contract for the past years
Please contact me at 96861819 before we went to make a police report.

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R
9:55 pm

StarHub - Unauthorized termination charges

I've been using Starhub mobile line for 4+yrs. My mobile line contract ended in 2013 and in June 2014 I get a call from Starhub exec to subscribe to rebate of $2/month for contract of 24 months. Since I didnt have visibility of staying in Singapore for 24months so I never wanted to opt for such a contract as I didn't want to entertain any penal charges in case of termination of such contract. The guys over the phone said If I terminate before completion of 24months of this plan, I'd need to pay the pending rebate amount. e.g. Rebate amount : $2/month Contract : 24 months Total Rebate amount : $48 Terminating after 16 months : (24-16) = 8 *2 = $16 now When I wish to terminate this contract after 17 months, they are asking me to pay early termination charges which is $60. This termination amount is more than the whole rebate amount of $48. Now Starhub has changed their statement and want me to pay $60 for termination. If this would have been communicated to me before subscription, I'd have never opted for this plan. My stand was clear that I didnt want to get into any contract due to lack of clarity of my stay in Singapore. The exec compelled me by saying that I was not going to pay anything extra even If i cannot complete the term. The only thing I'd be paying would be the amount that is getting discounted. Kindly suggest what should I do in this case. Thanks.

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J
9:23 am

StarHub - Terrible programming screw-up

Tonight, 20 May 2015. BBC Knowledge on Channel 407 on Starhub was supposed to be showing "Where the Wild Men Are with Ben Fogel" at 9.55 pm. Tuned in to 407 at 9.55 pm - checked the TV listing on the remote - yup - supposed to be that programme. What was actually broadcast was "Secret Millionaire USA". Ridiculous that STARHUB DOESN'T EVEN BOTHER TO EVEN GET THE BASICS RIGHT. Like putting a programme on WHEN it is supposed to be on.

And guess what - their so-called "24/7" Hotline had no operator - they were "closed for the day". And to rub salt into your wounds, there was an invitation to FAX your complaint into their fax machine. Is Starhub stuck in the 1990s? Shockingly incompetent.

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L
7:55 am

StarHub - Worst and disappointing service of rude starhub staffs

I am, really totally disappinted, angry and upset over the bad attitude of starhub customer service!its utterly bad it cannot be excuse over the staff bad mood or neligence as customer have to see their mood?firstly this ANAND starhub staff he was so rude to me and didnt understand my queries and still have e cheek to argue wif me...so i call in starhub to complain and the guy han was quite helpful and he say he will request his manager to call me back, the third time i call in as i forgot his name it was a, lady philipine staff and keep asking my particulars and, put me on hold abt 20 mins or more this is AUTROCIOUS.. then after i call in again as i have not recd their manager call bk this was a lady
staff call KUEC she is really rude .. .she say they
already arrange and when i request for the manage
r
or it support she rejected me saying they are the on
e who gives advice .so arrogant...and even when i wnt check wifi matters i have to give my parent id wtf?…its just like they are interogate me instead of treating me like a proper customer.!and, i have to keep calling bk to check my.status and each time diff staff give me confused answers...this really is
unbearable...i.just needed the manager to call me bk.and ibstead of answerimg my queries they keep pushing here and, there and keep asking me to call the manuafacturer which i already know, what to do...all i need is their listen and time and manners which i dont think any of them provide this so called CUSTOMER SERVICE ...really bad and after i call in starhub to check my imel there was this malay guy staff call RAFFI .i tell him abt case and he didnt bother to follow up and sounded quite rude and inpatient he kept saying they cant do anything regarding wifi as keep saying logically only in charge of sms amd so...and ask him for manager to call me he dont care my worries and claim they already tols the manager which they lied.and, i ask for it suppirt and manager email he say he cant help.me and tell me email customer service what is the use huh with their lack of initiative and neligence and irresponsibility and, rude attitude to customer and no effort make and, kept customer waiting and waiting like a TOTAL FOOL
Finally i couldnt take it amy more today e last time i call in therw was this female staff call.kharla she check my.status and told me the previous Starhub staff have not recorded any notes for e manager to call me back !this is too much and abuse customer right and lie to the customer that they have taken effort which they have not...and still ignore customer request of complain or help needed!is that the way starhub treat their customers?if yes i now, know why so many customers left...this is, too frustrating and Terrible service from starhub .to think i have been a loyal customer for so many years.. they really shld not neglect customer queries or complain that is extremely RUDE and UNACCEPTABLE...and untill now i m waiting the manager call bk...but instead of the manager call bk that anand staff keep calling my mobile which i.do.not request his call bk this is harassment.i hope starhub will.not allow such things to happen again this is really UPSETTING FOR A LOYAL CUSTOMER...

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1 comment
N
Dec 04, 2015 3:38 am

Very Rude Salesperson!
We went over to Starhub at Parkway Parade and wanted to renew our contract, the trainee incharge of handing out a que number asked for our company details and we produced a copy of the ACRA as was told to us by our account manager over the phone. He told us to get the latest ACRA and we said we will ask our accountant to send it over email immediately to which he said you could wait and said no que number will be required. Then he asked us to go over to a counter and the person there refused to attend to us without a que number. His behaviour to us was ridiculous! He said i asked you to send me the latest ACRA by email while he did not provide us with an email id. He was refusing whatever he said in front of his colleague. This behaviour is unacceptable. Horrible service! Your salespeople have no respect for people's time! My husband is the Director of the company and with such bad service i dont think we would want to renew our contract with Starhub anymore! If such an attitude is shown towards the director, i wonder how normal people are treated!

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W
12:13 am

StarHub - Poor services

Very disappointed with the customer service from Starhub
Looking at one shop service thus decided to have Networks, all Business Phone line & Mobile transfer to Star Hub services
But regret it was a wrong decision. What a Poor and Bad service partner - INSIRO Private Limited. The so call Manager can challenge to make complain give his name in a very rude service attitude.
Due to the lack of sales knowledge of INSIRO sales staff, our FAX line issue was not solve till 8 weeks later
which I had to call on StarHub Tech. to assist. and all the Testing out was to carry on my end and it was very frustrating.
Eventually require to change of Phone hub to resolve the whole mess up ( 2 whole months Business FAX was out of service ) due to the staff whom did not provide correct information to customer.
And to add this on StarHub had not even adjust our billing!
Next, follow up issue on our re-location of Phone line - Service carry out from Service Support Helpdesk Technical Helpdesk Customer Service. Can you believe it take coming to 3 whole months to relocate an existing line to relocate in the same complex, still till date I am still waiting for my line to be relocate. I am exhausted to call on them to follow up, Can anyone help So that the CEO can know what is being provided by the Customers Service

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T
8:49 pm

StarHub - Unsatisfactory services

My complaint never seems to get resolved. For the past month and a half, I have frequent disruption in my broadband connection. My previous complaint was resolved, but only for a couple of weeks. The problem has surfaced again. Your customer care seems to have a fixation around making customers troubleshoot without understanding that the same problem has surfaced and when previously customer troubleshooting has not resolved the issue, it will not work this time.
To top off the customers already high frustration levels, call backs are always promised but never honoured. I was told yesterday at about 1.15 PM that I should expect a call back in an hour. It is now 10.00 AM of the next day, and there is no sign of any call back.
I am really repenting the fact that I went in for a re-contract late last year. I should have switched to M1 or Singtel. I am now stuck with this wretched starhub broadband connection for almost 1.5 years more. When a customer upgrades his plan he expects services to be better, but in my case the services have gone from bad to worse. I am seriously contemplating approaching CASE with my issue. I have already initiated my initial research on the method of carrying out the complaint. I will be calling them up tomorrow to take my complaint further.

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1 comment
B
Apr 05, 2015 1:18 am

I experienced the same thing regarding the home broadband internet speed. Called starhub and the solution they gave does not help at all. They said they will get back to us but in the end we customers were the one to calling them. In the end we went to D-Link HQ to get the set replaced. (D-link is starhub's outsource).

After getting the set replaced after 3 days which in now, the problem happens again.

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A
8:58 am

StarHub - Service? What service?

Starhub is truly the pits. I took leave in order to wait for the technicians to come and install my tv/bb for a new home bundle contract. No one showed up! I rang them up and they said that the date on the computer was approximately one month later. I said that was ridiculous as why would I book a date that is one month later? They said someone will ring to talk to me within an hour. Ten hours later I am still waiting..

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C
10:33 pm
Verified customer This complaint was posted by a verified customer. Learn more

StarHub - Wrong billing

Star Hub has charged me for a channel they had no programming on for 10 months of the year . I subscribed to an event /tournament and obviously assumed that when the event was over and no content came on the channel i would not be charged.
However despite having no programming for 10 months they continued to charge 30 SGD per month for this. All discussions with them have been fruitless with them hiding behind the fine print of 'you should have unsubscribed". When i ask them "Unsubscribe from what since you had nothing on" they have no answer. This is clearly a scam with the assumption of the consumer is an idiot to be exploited.

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4 comments
H
Apr 30, 2013 11:11 am

How to deal with never ending excuses and time wastage with star hub?

Can I suggest that people facing problems with star hub services to lodge a complaint ASAP via email to Infocom/IDA Singapore. Email adress :  mailto: [email protected]  Or  [email protected]  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

R
Apr 24, 2013 11:07 am

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . The mentioned gov bodies have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. With their broadband and especially hp department. After some time, I got very frustrated and desperate. I decided to write to Infocom/IDA sg. After that, Star hub render their assistance to me and try to resolve the multiple issues.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We already have so many commitments in our life to pay for this and that. And to take care of family etc... We are consumers, we earn our $ to pay them. we must bring our grievances to proper channels if we are ignored or not treated right.

We need to bring our issues to IDA/Infocom and to MICA, the gov authorities. They seems to be our only hope when it comes to star hub.

I hope that my advice helps.

L
Jul 27, 2011 3:15 am
Verified customer This comment was posted by a verified customer. Learn more

no website for user to see billing details, call to enquiry, no one pick up the designated no 1637, keep on waitintg until you give up . Tel service company, not doing good at tel service ?
vomit blood 28 july 2011 10 00 am

H
Apr 30, 2013 11:16 am

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [email protected]  Or  [email protected]  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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S
6:19 am
Verified customer This complaint was posted by a verified customer. Learn more

StarHub - Poor service from card activation team

Starhub stucks at pre-paid card activation. Purchased a new pre-paid card to retain old number due to faulty sim card. Did this on 1st may 2014. After many phone calls every 24 hours due to sim card not activated, the only answer the starhub hotline can give is to wait another 24 hours and that they have also send chaser emails.

If the hotline can only send emails and still noting cna be done after 4 days, it only shows how their service stucks!

Next time, better to port the number over to their competition than to stay with such poor service provider

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1 comment
L
Dec 09, 2014 1:49 am

I could not agree more with the poor customer service. In fact, nothing but rudeness.
I waited over 40 minutes today at Starhub Plaza Singapura, wanting to sign up for a mobile plan.
A lady at Counter 6 called for a queue number, and no one turned up. She waited over 3 minutes sitting there before calling the next number. And no one turned up, presumably left after a long wait. The 3 time she called a new queue number, no one showed up too. And she never called again, doing her own things behind the counter, while the customers (and there are still many in waiting) waited, and waited.
As mine wa the next number, I decided to ask her if she wouldn't mind calling the next so that we may be served. She replied and said 'I am still busy serving my customer things'...I told her, the last 3 numbers you called were vacant!. What customer things you are serving?

I then left.
Enough is enough. This is a first rate country, but a Telco that dominating and large, it cannot serve Singaporean customers in less than 15 minutes?

Perhaps the Executive Chairman of Starhub would like to pop by, take a number, and try his luck to sign up for a mobile plan? Try it. You would know how we feel.

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8:05 pm
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StarHub - Worst customer care

Starhub worst! Worst! Worst! Customer service

I have been noticed many times when we call customer care it takes minimum 15 minute and above, and sometimes it takes more than that and disconnected.
Seems like starhub do not having enough customer care consultants in place and that’s why it is taking long waiting time to address a customer problems.

The fact is i’m starhub customer since last 10 years and experience this kind of ill response since last 4 years.
My recent experience - my mobile line was suspended as I failed to make payments, reason being to as I was in overseas and overlooked payment.

I accept that it’s my fault.

Once I made the payment and I called them to activate from overseas, they committed that line will be activated in 1hour from then.
But even after 1 day it was same dead line. I called up customer care from overseas again and it took 15 minutes to answer my call.
I was told that my line activation is still in-progress and same response 1 hour from now will be activated.

Omg how long they process a line to activate?
Practically I spend money to call from overseas for line activation, is more than activation charges.

Seems management is not monitoring and care about customer satisfaction.

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K
2:52 am
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StarHub - Unaccountable

I am shocked and surprised on the worst accountability and worst responsibility of starhub singapore services. I signed for broadband internet and cable tv agreement for 2yrs on 26th oct, 13, and they mentioned installation date 11th nov (9-11am). No body came for modem installation and then when I contacted customer care they said that no order has been issued to install at my place. I understood the communication gap happened from their side between their staff. But, but the worst part came later when I asked them ok no problem, I don't want your service as they denied earlier to have my case in their database. They replied " you have to pay termination fee". How ridiculous. They didn't offered any service, have no record of installation and when I asked them that I don't want service then they are charging termination fee. I am going for legal complain and action against this case as I took work leave from office and waited in home for their person to come and install cable tv and broadband.
In conclusion " how can any one trust on their service quality after taking the connection. Ranjan

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3:51 am
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StarHub - Unable to recontract internet boardband

I have been turn away by starhub twice for recontract the internet boardband. For being a long time customer with them with no outstanding bill. And yet the manager on ground and the service staff's keep saying that their finance department can't allow me to recontract, given reason that I have credit issues. Does they have the right to use our identity to check our background without our approval? They can allow me to stay with a normal plan at $76/mth and not allow me to sign the promotion plan of s$49.90. What type of service are they providing. They can simply terminate the line direct, if customer is owing the outstanding instead giving their reason without providing the true. Truly mad at their service.

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11:23 pm
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StarHub - Dealing with starhub

I'm afraid that Starhub csv will continue to worsen if they continue to expand in sg. What will happen to . Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [email protected]  Or  [email protected]  or mailto: [email protected]  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub. How about writing to the minister in charge and our MP?
Singapore MPs wouldn't sit on the fence.

I hope that my advice helps.

 Comments Singapore Internet Providers

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W
11:14 pm
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StarHub - To deal with bad csv services

How about writing into Assoc Prof Yaacob Ibrahim - Minister for Information and Communication and the Arts.
How aout writing in to our MP besides IDA etc... Singapore MP are responsible and they wouldn't sit on the fence. We can go to our mp too.

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [email protected]  Or  [email protected]  or mailto: [email protected]  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and let them reply u in black and white. Please be careful in trusting their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them. 
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for Starhub tv issues for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... 
Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom amd MDA,  the gov authorities. 
If Starhub 1633 broadband department continue this kind of services which is likely to worsen, only us the consumers paying for it will suffer in the long run. Therefore, do take actions with their irresponsible attitude.

Starhub will surely respond to IDA and MDA coz these authorities will investigate into our complaints. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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8:06 pm
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StarHub - Starhb broadband

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [email protected]  Or  [email protected]  or mailto: [email protected]  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
Better email Starhub in black and White about your complaints and then they reply u in black and white. Please be careful in trusting throw their staffs verbally. They change their words and agreement etc according to situations. In my personal experience, their management is ######. Do saved a copy of sent and replied email to them.
Please also take down time and date and duration of broadband tv, digital, Internet been disrupted for IDA and MDA coz Starhub always claim investigate but In my opinion, it is ###.
Kindly furnish it to IDA. For tv, email to MDA Sg for help.

In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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H
11:40 am
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StarHub - Time for us to redress grievances

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email :   [email protected]  Or  [email protected]  or [email protected]  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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H
11:36 am
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StarHub - How to redress our grievances with broadband etc?

It is time to react to star hub singapore endless excuses, broadband, billing, frequent Internet disconnection, slow server, no response from them. Only get to see their bills monthly!

How to deal with starhub problems? Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore ASAP Email adress :  mailto:   [email protected]  Or  [email protected]  or mailto: [email protected]  IDA website :  http://www.ida.gov.sg/   tel: 6211 2100 They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Please furnish IDA with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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H
11:08 am
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StarHub - How to deal with starhub

This seems to be the only outlet to deal with star hub.
Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:[email protected]  Or  [email protected]  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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10:39 am
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The complaint has been investigated and resolved to the customer’s satisfaction.

StarHub - Terrible csv/ 1633

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto: [email protected]  website : http://www.ida.gov.sg/ tel: 6211 6100      They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

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Update by Displease
Apr 30, 2013 10:46 am

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA Singapore. Email adress :  mailto:[email protected]  Or  [email protected]  IDA website :http://www.ida.gov.sg/ tel: 6211 2100 .They will help you to investigate your issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve the problems that you face. Just furnish them with your account no/ particulars. Be truthful with the issues that you face with the service provider.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.
We need to bring our issues to IDA/Infocom, the gov authorities. They seems to be our only hope when it comes to star hub.
I hope that my advice helps.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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10:52 pm
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The complaint has been investigated and resolved to the customer’s satisfaction.

StarHub - Starhub ery bad, terrible services

Can I suggest that people facing problems with star hub services to lodge a complaint via email to Infocom/IDA and MICA Singapore. They will help you to investigate and settle the issues. Upon investigation from the above gov. Authorities, star hub will take actions to resolve whatever problems that you are . IDA have the authority to handle and investigate.

I have very bad experiences with star hub just like the people complaining here. After some time, I got very frustrated and desperate. I decided to write to IDA sg. Star hub render their assistance to me ASAP.

I hope the people here will seek help from proper channel for their grievances and etc...
In my personal circumstances/ experiences. It is the only hope to resolve problems with star hub else they will just ignore you, keep transferring you to don't know who or give endless excuses etc... Which is a total waste of our personal resources, not forgetting that we are paying our bills to them. We are consumers, we must bring our grievances to proper channels if we are ignored or not treated right.

It is very important to be honest and truthful with the complaints send to IDA/infocomm. They seems to be our only hope when it comes to star hub.

Please send in your complaint ASAP to IDA if not star hub will defend themselves with etc...

State your star hub account no /name and hp no in your email to the following email address:

http://www.ida.gov.sg/
Email: [email protected]
[email protected]
Tel: 6211 6100

Please help to convey the above mentioned help to Starhub customer who are stranded with their bills, services, it issues. We need to help the others too.

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The complaint has been investigated and resolved to the customer’s satisfaction.

1 comment
Apr 29, 2013 4:24 pm

According to Brett the acquirers expect to make a profit of 35 USD per share - and he thinks for the remaining 49% of the Blackhawk shareholders there will not be any leftover.

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