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Stanton Optical / bait & switch

1 South Bend, IN, United States

I was attracted to Stanton Optical for their advertised special: "2 Pair Of Glasses and an Eye Exam for only $69". The eye exam was fine but when I went to select my eyeglasses, of the hundreds of frames in the store, only 2 (yes, that's two) frames had the blue sale sticker. I asked to see a catalog page which might show other styles that were on sale - no catalog pages available. I did select a frame which had a price tag on it for $89, but when the clerk had prepared my bill, it was for almost $500! We complained about the bait-and-switch and the manager offered to sell us one frame for $150. My wife and I just paid for the eye exam, took our prescription, then left the store.

Jul 31, 2015

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