Standard Chartered Bank / apathy in service delivery

Kitengela, Kenya

On the 3rd of January 2017 I made an erroneous payment to my cable provider. On the 7th I proceeded to my local branch, wrote a letter justifying why that payment had to be reversed. I was told it would take 3 days. I returned to the bank on the 13th, I enquired why the matter had not been sorted. The staff gave me woolly narratives. I decided to be patient. The straw that broke the camel's back is when on the 25th of January I decided to see the branch manager for assistance. To my surprise, she made it clear that she would help me at her desecration!!! A not too subtle way of saying "I will help you when I want". I have never received this sort of treatment from any bank ever!!! StanChart takes the cake. I know I may not have that money reversed. I will not beg to have my money returned, for I know in Kenya, there is a culture of impunity and StanChart Kenya has decided to go down that route. I will close my accounts with StanChart with a heavy, sad angry heart.

Jan 30, 2017

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