Sprint PCS / sprint pcs and overcharges
My trouble with Sprint PCS started the very first day I received my 3 phones in the mail and contacted Sprint to begin service. My account was horribly messed up. One phone was set up on account all its own while the other two were on the same account. More recently, I called to make a payment over the phone using my checking account. The amount of this payment was to be $100.00. The agent that took my payment debited my checking account twice each for $100.00. I immediately called Sprint and spoke to a supervisor who assured me that my money would be back in my account within 48 hours. 48 hours I call because of course the money has not been returned to my account. I was them informed that person gave me an empty promise because, in her words "we can't just snap our fingers and put money in your checking account" EXCUSE ME? They sure did snap their fingers and remove the money from my account. I was told a check would be mailed to me. I have now been waiting 9 days on my check. Yesterday, November 26, 2007 I try to send a text message and it will not go through. My phone is disconnected!!! Once again I called the wonderful customer service agents at Sprint and ask my service (all 3 phones) are disconnected. I was informed that my bill was $595.00 which was over my $375.00 spending limit. Of course I know there has to be a mistake some where because I had paid a total of $300.00 on the account over the current month. The agent and I begin reviewing my account to find the problem. She told me that I had been charged $384.00 in text messaging charges. My account has and has ALWAYS had unlimited text messaging for $15-20 a month per line!! I am assured at 1:40 that a credit has been applied to my account and my service will resume in approximately 4 hours, it wasn't. I called again and was once again explained to that I was over my spending limit and the agent I was now speaking to had no notes indicating a credit had been approved. I repeated this process several times over the next 20 hours!!! Finally, I spoke to a supervisor who PROMISED me my service would be restored. This was at 9 am the next day. She kept her promise and my service was restored FOR 4 HOURS only to be disconnected again. When I called I was once again informed that I was over my spending limit and the notes on the account had no indication of a credit!!! I have called the corporate office only to be redirected back to call center for Sprint. Sprint is seriously making me NUTS! Each and every time that you call you can rest assured that you will receive a totally different story and/or explanation that you got the time before!! I intend to take my complaint to the highest level possible, this type of customer service is unacceptable as far as I am concerned. Sprint needs to realize that the best business for ANY company is word of mouth and I intend to use my voice to make sure that not another person I know signs up Sprint PCS service!
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