I accidently deleted my confirmation e-mail. The are completely unavailable by phone. The resevation agent will not help you at all. I booked the flight a while ago and can't remember what time I am flying. So I have tried twice, once on hold for 30mins when I had to hang up. Now I am on for 35 and still no answer.
When you log into their website there is no link between your login and your flight, so without the record locator you are SOL. I wonder if this at all realtes to charging you more for you luggage when you get there.
Absolutley the worst customer service, and BTW, is it even legal to be cashless on a flight? I thought it says on the front of our money, "Good for all debt public and private" .
37mins now. Never again. Never, Never, Never