[Resolved] Southeast Toyota Finance / repossessed car however had medical issues going.
My car was repossessed and I called southeast toyota to see what could be done but all they wanted was a payoff my mother offered to vome up with the past due since this was the first time it had ever been picked up. I had been out of work in 2018 off and on due to medical reasons however when i spoke to a agent they asked why i was behind and i told them. However that did not change anything. I'm expecting and have a 7 year old who i have to get back and forth and i need my car. A supervisor or atleast thats who she said she was said that i had no other options and I didnt understand that. I'm a consumer who is concerned and needs their transportation to get back and forth. However I have been told i have until Tuesday to come up with the full payoff before my car goes to an auction. Please can somebody assist me other than the rude reps that i have been talking to who are heartless.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Southeast Toyota Finance Customer Care's Response, Jan 14, 2019
Thank you for your feedback. We take pride in our customer service and strive to ensure our customers' needs are met with courtesy and professionalism. To protect the privacy of all customers, we ask that you please contact us directly at 1-800-686-3494 extension 1101387 so that we may further discuss your concerns.
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