We had these 'pros' look over a 2010 Buick Enclave. While taking a good number of pics, they missed the bad lower ball joints and leaky struts. When we got that "great" inspection of such a "great" (in THEIR opinion) car, we made the deal, went to the owner and took it for a test drive ourselves, where we noticed a slight pull, but went with their reports findings and made the deal. in hindsight, we should've walked, but we figured it was due to the road conditions (construction).
We paid $8k for the car and just found out we now need to spend an additional TWO THOUSAND+ dollars for the needed repairs.
When we called the Lemon Squad, instead of admitting they are not 100% in what they do and how sorry they are, we heard a fancy dance about how this could've happened in the days after we bought the car, and basically, they are NOT responsible, period. If we want to take them to small claims, we'd have to file in Hennepin county, "only" 450 miles away.
They're NOT responsible?? then WHY did we go to them to inspect a car??
Instead, we'll just do reviews all over the USA, and hope to steer enough "targets" (customers like us) away from a "service" like these folks provide. Please know there are MANY people out there that provide this service, many are REALLY local (instead of subcontracting) and we're sure you'll find a better result by going with ANYONE but these people. A coin flip or oiuja board would be just as good as what we paid for, which was NOTHING. They should be ashamed of providing such a shoddy service, but I don't think shame or empathy is something they really understand. It cuts into their bottom line.