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1.0 5 Reviews

PitStop Fuels Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with PitStop Fuels at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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M
6:03 pm EDT

PitStop Fuels problem with the attendant

I asking the guy he was working in the pit stop car providing to use toilets and he was mad but I didn't much importance so I use the toilet for 3 minutes I need to make it pee and wash my hands but before I finish he open the door and say to me get out so I say I need to finish and I get out I was mad too for the actitud he talk to me so I say hey you know what this is your job and you have to give better service because you don't make this free so he geeting upset for what I say we almost fight but I was thinking its better if I make a complain so the details is. Jones st and ellis st around 12:37 pm the number of the car is [protected] I don't the name because I know he is gonna be more upset because I gonna report so please take out the kind of people do very bad service I mean the receive money no free hiring people make better job thanks my name martin celedon

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P
12:59 pm EST

PitStop Fuels paid for oil they have yet to deliver

I live in Gorham and have been a customer for years.

Ordered a fill via online form on 12/31/17. When no confirmation arrived as usual, had to wait to call until January 2nd because of the holiday.

Took me 3 hours to get through after re-dialing over and over. Finally got through and on hold for an hour.

Service rep said they hadn't even gotten through the 900 online orders, so she scheduled me for 1/9/18.

They never came, despute debiting my bank account for $500. I am now down to 1/8th of a tank and keep adding K-1.

I have sent 3 emails to them as they no longer take phone calls. No response.

I need my already-paid-for oil delivered ASAP, please!

Thank you!

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Wintermess
, US
Jan 10, 2018 2:37 pm EST

I had exactly the same situation from Pitstop, exactly the same timing as you ordered and also my credit card was charged right away. When I ordered oil at the end of December, they said they cannot come soon and advised me to put Kerosene or Diesel oil. They promised me that they can come on 1/9. I have been doing it for 5 times. Costing me a lot more money this month, plus brand new two 5 gal container. I have a medical condition, I am having a hard time to get out of the cold and carry the heavy container to put oil in my tank. During the time, I called, and e-mailed, no call back or e-mail back, just a hopeless voice message on the phone from them. Yesterday was the day they promised to deliver. No show. My tank is also 1/8 today. I skipped work today and showed up, there were 4-5 people working, several customers were talking to the Pitstop office people. They pulled my record on the computer screen and told they come on Friday. I hope they do, but I found this issue was already addressed in Augusta AG. I filed complaint as they suggested on the News. http://wgme.com/news/i-team/i-team-fuel-delivery-complaints-reach-ags-office

ComplaintsBoard
S
10:52 am EST
Verified customer This complaint was posted by a verified customer. Learn more

PitStop Fuels k-1 delivery

I live on Highland lake/lower Haven Rd and have been with Pitstop Fuels since 2010 without one complaint of their excellent service. Even in the dead of a snow storm they have delivered to my home.
Since they changed ownership, they appear to be only servicing people with easy access. My home is fully plowed and safe to even park their truck in my driveway, but still they claim my property is not shoveled. I believe they are mistaking my neighbors property for mine since is is impassable, but I can't reach them by phone to solve the dilemma. My K-1 tank is below 1/8th and now I am forced to but K-1 at gas stations until I can secure a new company; and most aren't taking on new customers.
I just want the public to know how unsatisfactory and dehumanizing, let alone critical a situation this company has put me in--I have pets.
This new owner is off to a very bad start with his regular customers--or maybe former customers, if this doesn't get handled soon?

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Is PitStop Fuels legit?

Our verdict: Complaints Board's thorough examination reveals PitStop Fuels as a legitimate entity with notable strengths. Despite a 0% resolution rate on customer complaints, which invites a closer look, PitStop Fuels stands out for its commitment to quality and security. Clients considering PitStop Fuels should delve into its customer service record to gauge compatibility with their expectations.

PitStop Fuels earns 91% level of Trustworthiness

Perfect Trust Endorsement: PitStop Fuels achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for PitStop Fuels. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of PitStop Fuels's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Pitstopfuels.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Pitstopfuels.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Pitstopfuels.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The pitstopfuels.com may offer a niche product or service that is only of interest to a smaller audience.
  • PitStop Fuels protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
ComplaintsBoard
W
8:16 pm EST

PitStop Fuels propane

We called on December 26th to order propane (tanks were at 40% and 36%) it was the back up line which took our request but would be receiving a call for payment from an actual Pitstop employee. (Card is one file) a few days go by and December 29th I start calling again, can not get through besides the back up line, this time telling us to keep calling and they have no update. I was calling 80+ times a day at all hours of the day, nothing. Finally January 4th I got a live Pitstop employee, I order propane. Paid $425.00 to fill our tanks, was told delivery to Harrison is on Tuesday and my delivery would be here today the 9th. We shoveled our walk way, sanded our driveway everything. So there would be absolutely no way we wouldn't be getting out delivery. Came home from work at 4:15 no delivery, tried to call no answer due to being after hours. Benefit of the doubt it's busy maybe they are just delivery later due to the volume of need. Now at 9 pm no propnae. I have a small child at home, I have never had a payment issue, never not filled my tanks and never had such a lack of communication. How can a company take money but not provide a service? I now have 12% and 15% in my tanks, we have had our heat on 60 and running a space heater. I called way before I hit low so that way other customer would go before us that were in need than. As we know we have no easy fix for propnae I can't go fill jugs! We are reaching a point where we will have no heat, hot water or stove due to Pitstop not providing a service which they ensured and were pre paid for. I refuse to do auto refill for the pure fact of having to run my credit, or we would. I think it's obserd I have prove I will pay with credit. I am not understand old management and new management. Yes help as many as possible but I have zero option besides propane, what is the solution here?

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Wintermess
, US
Jan 10, 2018 3:18 pm EST

I had exactly the same situation. I was sick and got sicker and had to stay home from work last week as I dealt with Diesel oil outside. I finally called 211 today, a nice representative helped me with emergency free one time fuel delivery. It is coming by Friday from Maine Standard Biofuels. They are accepting new customers. They are very nice and deal with your needs. I am a single mother with a minor child at home. My home has been kept around 60F in past two weeks as well. Other oil companies are there to help you, also go to http://www.maine.gov/ag/consumer/complaints/index.shtml and file complain. AG is suggesting to file your complaint if you already paid and did not have delivery from Pitstop.

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FrozenMainah
, US
Jan 10, 2018 1:20 am EST
Verified customer This comment was posted by a verified customer. Learn more

I ran into the same situation. I ordered my K-1 when my fuel gauge was just below 1/2 tank (normal for me) on
12-26-17, and was told it would be delivered on Thursday, 1-4-18 (I live in an area that they only service on Tues/Thurs). Then the big storm came on 1-4-18, so no delivery. I called on 1-5-18, and was assured that there would be someone out there by the end of the day w/the delivery. Nope. By now the cold snap has zapped my fuel supply and I'm way into the red zone according to my tank gauge, so I don't know how much longer my heater would run. It was 19 below zero on 1-6-18, and after calling around, I found a gas station in Lewiston that still had K-1. Had to drive 30 miles each way with gas canisters to get 15 gallons to put in my tank to hold me over. Did that in the freezing cold late that night, what a treat! So by Monday, 1-8-18, I ran into the same problem as the other author here, called and got busy signals or direct to a recording that basically said "we're overextended and thanks for being patient" and then the call disconnecting. After probably 50-60 attempts, I finally got a hold of a real office person, not the answering service staff (who have no access to your information) who ASSURED me once again that the ticket for delivery to my home had gone out and would be there by close of business on Monday 1-8-18. Nope.
FINALLY today, after once again doing the phone marathon of calls to PitStop, and finally having one of their staff actually RADIO THEIR DRIVER, they confirmed that someone would be making the delivery to my home. And thankfully, someone finally arrived and filled my tank.
This was a totally unsettling and awful experience. Top it all off with being ill during this time, which caused loss of sleep and significant stress. I have a full tank now, which should last me a few weeks, and in the meantime, I'm going to start shopping around for another delivery company. Never again!

ComplaintsBoard
R
6:06 am EST

PitStop Fuels they sent me bill that someone came and picked the tank

I contacted the customer services of Pit Stop Fuels and asked to sell me propane. They gave me the price and I agreed. Also, the rep said that they could send someone to pick the tanks and after they took the tanks, they sent me the bill and I owed them $160 that they came and picked the tanks. OMG. They wanted to charge me for everything. Don’t deal with them, because they are greedy.

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