NetSpend
reviews and complaints

Even if you do find out who used the card, there is no way of knowing whether or not that was the same person who defrauded you, many people use these cards to make legal online purchases. For example say the person who you gave your code to contacted a bitcoin seller and sold that $200 refill card for $200 worth of Bitcoin, then you would have the Bitcoin seller's info, who had nothing to do with the scam.

Exactly has happened to us as well all proper documents sent. Now working with IRS fraud department against netspend they even had use record conversations with netspend won't be long and they will be shut down and serious charges against them. Best wishes to all.

Netspend blocked my card they will not tell me why. They will not accept my documents I submitted. They will hold my money on my card and deny me access too use it as needed. They told me any pending funds will be sent back where they came from and there not liable if the receiving party doesn't receive the funds. I've asked too speak with a supervisor the representive in the busy call center said they are overwhelmed processing customers I would need too call back in several business days and he will email his supervisor. Its been days nobody called me and I still cannot reach a supervisor this company is careless and the owners just go with the flow as long as they can cut a check too themselves. Please stay away from this company unless you like being a powerless customer with grocery money stolen possibly even legal.

I too had netspend put a block on my tax refund after I spent more than 1/2 of my refund. I spoke to the IRS and they said no way are they sending back to the IRS part of my refund. I am going to call Netspend back right now to tell them what I found out from the IRS and hopfully my money will not get lost for months like I see in other "netspendmayhaveripedmeoff comments I will update.

Over 7000 dollars missing for me!

Same thing happend with me and then was told by netspend the remainder of my refund was being sent back to the irs, it has been 2 months and my money is still missing.

I have to agree with kingmore, why did you even consider using them? If you feel you cannot do your own taxes, at least go with a reputable company like H&R Block or somewhere that won't rip you off.

Or better yet, get a bank account and get direct deposit like 99% of the rest of the world.

tylersbabygirl you are so stupid for using netspend. Open a bank account.

The netspend bots comments are so annoying on every web page I read!

I was suppose to recieve my refund april@, , 9 2013
And a netspend rep gave a wrong account number in march2013 and now it seems like nobody can resolve this problem at netspend so now hr block put a trace on my funds even though i have the account number it was sent which is not an active account they cant help wit sit now i have to wait for a check there gonna mess around and get sued i know if idont get my refund i do have a good lawyer

dont believ netspen they are pieces of crap i would never recomend them to no one. they messed us up so bad and now costing us a lot of money and now we have no clue when we will get our money! i have never went through this ever with no other company this is the fist time ive ever had an issue getting my money. netspend sux and i am doing all i can to let everyone know not to use them.! DONT USE THEM!

Netspend is the worst company! they steal money that already belongs to you!TI OVERPAID FOR MEDICAL BILLS AND WAS DUE A REFUND OF $200. THEY REFUSE TO LIFT THE HOLD ON MY REFUND UNTIL I PROVIDE A ORIGINAL RECEIPT. i THINK i AM GOING TO HIRE A LAWYER TO DEAL WITH THIS BECAUSE ALL OF THE TIME LOST TRYING TO TAKE CARE OF THIS ISSUE! IT IS NOT ABOUT THE MONEY NOW!

Excuse spelling error was in a rush and, iPad spellcheck changed a word or two and didn't notice.

*********WARNING ************Please stay away from NetSpend they will hold your money, block your account, make you call back, fax documents over and over and make your life HELL! Our card has a block on it and they keep telling us they have to review the account. Ok great do so. My $6400 tax refund is deposited to my account that is blocked from me the card holder. At first they said it will take 4-6 hours then 24 hours after that 24 more hours. We get a call back to tell us to call tomorrow at noon that the account has to be reviewed. Wow Really it does tell me something I don't know. Oh yeah they said to go online to see if the block has been lifted well can't do that because it hasn't and the piece of S?%t website is down. No one can login, even with normal accounts that aren't blocked. I really hate and despise the fact that Piece of [censored]Spend is allowed to still do business to make money off all the customers who go through hell just to get the money the worked hard for. With out us suffering customers they wouldn't have dime. There wouldn't be no call centers in the philapenes for there country to have jobs we don't. I can go on all day about about them and how they did me wrong. I know how I'm going to fix it. Cancel all my cards tell everyone I know not to ever go through them and hopefully everyone who has a complaint or horrific experience they do the same. They have millions of customers that means they make millions of dollars off treating us like [censored]. The money I was bringing them and the millions of other customers they don't care enough to change or get there [censored] together to keep there cash cow customers. Some thing has to change I get treated like [censored] once I will not sick around for it to happen again and you should do the same. CANCEL NETSPEND ACCOUNTS DO NOT SIGN UP DIRECT DEPOSIT TO GET TAX REFUNDS 2 DAYS FASTER. IT IS ALL FRAUD FRAUD FRAUD!'!

The same thing happened to us. The IRS tax refund went through. We received our money and then after a day and a half our card was invalid. With an hour and a half of talking with different departments, nothing was handled. It is not their concern whether we have our money or not. It says nowhere on the site, nor in any email we received from them that they can put a hold on your refund. Customer Service is terrible. My money is being held from us as well. This is the worst company, do not use them!

I have had the exact same problem with NetSpend. My money was released to NetSpend and I tried to use my NetSpend card one time and they froze it and put a block on it. I have faxed the requested information to them on three different occasions. The first time they said they received it and it was being processed that it would take approximately 6 hours, 24 hours later they said it would take 24 to 48 hours and now they are saying they have not received any of the documents requested from me. They are rude when you call them and try to find something out. I am going to call the IRS and see if they can do anything and also file a complaint with law enforcement and see what I need to do to receive my tax money.

We apologize for the problems you have encountered with the block on your husband's account. We understand that this can be an inconvenience, but we can assure you that it is for the security of his account.

Please send your (his) information to feedback@netspend.com and we will be happy to assist you with this.

We look forward to speaking with you and we should be able to get this resolved quickly.

Thank you,

NetSpend

Was banking with netspend for 2 years + had stopped for a few months and started again. Asked the representative to send me out a new card because I had started back banking with netspend and was expecting a direct deposit in a few weeks and dont know where my card is..asked for a new one to be sent out. The representative assured me thatte old card would be cancelled and that my new one should be expected in 10 days. About 2 weeks later i got bad and noticed $400 was missing from my account only to find a collection person had took from my card. I contacted Netspend and i told the representative the collection people took from the old card that was never cancelled and that i have to onfile and one that wasn't activated yet.i opened up a dispute i got the run around for about two weeks only to be told it will be an additional 45 days to determine whether my money would be replaced. The representative failed to cancel my card and this could have all be avoided the transaction was unauthorized i contacted the collection people i was told they had the right to force charge my card with no permission. Asked Netspend for cooperate number bbecause i was getting the run around. And they refused. To give it to me i am still waiting for my funds. I will leave netspend. If my funds are returned and will take further action.

We too were longtime customers up to yesterday went to take out money from card that was my husband paycheck . Receipt comes back saying " BANK UNAVAILABLE" okay wait a few second lucky 40 seconds went by tried again then it says insufficient funds and then they have the gull to text just as that receipt came out to tell me the money was withdrawal and the balance i had left. Really somebody needs to investigate this company. Were we one of the chosen ones this month. Cause now we have to wait 10 days for a dispute or is 10 days of making interest off our money and everybody else they did it too. Seriously enough of this I'm hoping the federal government looks into this company. Oh and by the way I was the machine 8:20am and reciept says 7:14am hmmm come netspend stop ripping us off. Thanks this the paycheck was for us to eat and pay my water bill. Hope you sleep well at night !

Hi Jakki,

We are very sorry to hear about the unauthorized transactions on your account. We can assure you that you are with a good company and we would like the opportunity to assist you with this. Please send your information to feedback@netspend.com and we will make sure this is taken care of.

Thank you,
NetSpend

You are not the only one. I also tried to resolve issues because I have told a number of people how I loved using Netspend. I never had a problem until someone used my card in New York and caused my account to be in the negative. I explained to Netspend that I have been a customer for 3+ years and this was my only source of funds. They told me that it could take 10 days- 2 months. I have children who need meds and food and I am able to do NOTHING at this time. I could understand if I was not using my card and they thought I was in another state. I explained I used my card to purchase gas in the state I reside, and the same credit card was being used in New York. They simply don't care and that hurts. I have given them fees for my card and they told me they have to wait 10 days. I am truly disgusted and I will let everyone I have told to use Netspend that I made a big mistake. I am in the process of trying to have my funds re-routed to someone who cares about their customers and will safeguard the money I earn. I am also contacting the Better Business Bureau and advise you do the same, therefore others will not depend on Netspend like we did.

Dear Mr. Gibson,

We understand that there was an unauthorized charge from MoneyGram made on your account.

We would like the opportunity to assist you and request that you send your information to feedback@netspend.com. We will do everything we can to help get this money returned.

Thank you,

NetSpend

I dont agree with the 3 page b/s Ortiz is shoveling either. Now Im a highly educated individual and Ive received a message alert by phone for my personal info because I won $5000 to be loaded on a netspend card. Same responses with the customer service reps. No supervisor available. Wait 30 min to an hour then get hung up on. Wen i finally talk to some1 from netspend tells me the card will be loaded in 30 days. I call bak & no one knws wat im talkin bout. Now this bogus activity seems awful suspicious seeing that netspend dnt even wanna take the tiime to trace this info. Yet you are still trying to get me to set up direct deposit on a card I didnt need. Im asking bout this $5000 you say i won and u trying to sell me every other promotion. U have. I dnt need a netspend card, i have my own bank account where they charge no fees for petty things. Give me wat u say i won or try and fix the problem! Its funny to me how u dnt know how my information got to you! Any legitmate business should at least knw that! It makes me think you are a part of the scam wen u dont even try to find out who is sending the alerts! I definitely intend to report this to the BBB for waisting my time with this false advertisement and having me wait 30 days just to get me off the phone. Wat's to investigate whoever prompted me to send my info to you sent the aler. Or did netspend prompt the alert themselves just to get customers to sign up and activate their card? If i knew I could sue them I would. For receiving my information under false pretenses and/or promises. So if the Rep sending the apology really wants to fix this, call us to help you fix the problem and compensate uswith smething for trusting your company and investing time in reporting this to u. Your name (netspend) is all over this no matter how u cut it!

ortiz is a liar. I have been with netspend since 2007. you are wrong netspend are, 'lairs, 'and crooks they will tell you anything then release your funds right after you hangup. I hage lots'of proof, we just got rid of them for one account and ow the other. I advise you do the same.

ortiz is a liar and so is netspend. we get emails from netspend every month that say payday is on a specific day. then the money not show for a week later, and to prove this I can call the VA benefits line and they tell me when they sent my money to netspend. then call netspend back and they say they don't see it. I hangup and the money pop up. I got rid of them and I recommend you do the same, they will eventually fall, and your money will be lost. We have even had them hangup in our face when confronted in a nice way, if you dont believe. Just set them'up just as we are. Netspend are liars and they steal.PROMISE. Do this test yourself, and you will catch them. WE NEED TO STAND UP.

To anyone that took the time to read this complaint, and then was surprisingly intrigued by the content which led to possibly needing clarification on the issue(s) concerned, please continue reading. There have been large amounts of misinformed people spreading bogus information about Netspend. I am not an employee of Netspend, and I am not getting paid by/for them in any way what-so-ever! I'm simply a long time customer of Netspend and would hate to see the company change their policies in a way that hurts their loyal base due to the people that are circulating the same lies over and over. The incorrect information can get cleared up & the issues can be settled once and for all. That is...as long as people listen (read) without bias and/or pre-conceived notions; as well as, "hear" all that is being said. ;)

I've been with Netspend for years, and have recommended the Netspend card to several family members and friends. In my experience with Netspend, never have I known them to EVER portray themselves as anything other than a PREPAID DEBIT CARD! There is NO credit limit because your available amount to spend is limited to what YOU deposit on your card. I cannot believe some people and the things they complain about! It's ridiculous! Furthermore, there isn’t a COMPANY ANYWHERE that would send someone a letter stating they won $5000 to open an account! I find myself questioning whether or not this person has the mental capacity to successfully handle their own financial matters. To truly believe such an absurd offer, it’s feasible to believe a trusted relative and/or friend should be taking care of their finances.

Rather than admit THEIR lapse in judgment for being naïve about an obvious SCAM, this absurd individual presumed to explore the potential of a lawsuit against Netspend in lieu of filing a report/complaint against the perpetrator that was actually responsible for the fraudulent attempt! It’s truly unfortunate that people such as these are (at least partially) responsible for the less than helpful, rude and/or unsympathetic customer service people regularly encounter. Since I previously worked for a financial conglomerate handling a wide variety of customer service related inquiries; I can attest from experience that working with disrespectful, rude, and uncompromising segments of the population quickly becomes tiresome. Frequent interaction with a belligerent and/or abusive someone may be overlooked to an extent, but a person’s instinctual defense mechanism will supersede etiquette ideology if/when a threat looms.

Encountering a person that doesn’t accept responsibility for any of their actions or behavior is not only annoying, but sadly troubling as well. To this personality type, everything is “some other” party’s problem/mistake. This is why they feel justified in REFUSING to listen and/or hear what another person is attempting to explain! As far as they are concerned, they already have the answers to life’s issues (as they see them) so there isn't ANYTHING anyone else can say/do to persuade consideration of another point of view. Disturbingly, this online selfish/self-absorbed thinking is proving to be quite common since I stumbled upon another (similar in nature) message board. Written in the same context /tone, another disgruntled group was carrying on about how they were going to report/sue Netspend for "sending them a credit card in the mail that they did not apply for!"

Once again, regardless of the people on the message board attempting to EXPLAIN the facts about Netspend promotional prepaid debit cards which arrive in the mail, the second group of message board participants (like those on the first message board) did not understand how a promotional debit card could be rendered USELESS to anyone other than the person it was addressed to. As with the first group, when they didn't "get it, ” they refused any further information, and became unwilling to accept further continuation on the subject. Personally, I cannot comprehend how these feeble minded imbeciles can feverishly get STUCK on the conclusion that a Netspend card is the same thing as a traditional credit card? On top of that, the fact that they believe someone could perpetuate an attack on their identity with it. They literally talk before thinking and before getting the facts. They refused to grasp the concept that even IF there were a thief, he/she would have to load THEIR OWN MONEY on the card to use it.

Furthermore, Netspend does NOT have access to any of their money (bank accounts, credit cards, etc.) unless THEY decide to load their money on the Netspend card! It’s really odd to me that people can have so much to say when they have NO authority on the subject; as well as, remain absent minded to the posted Netspend facts/rules including how a new cardholder has to personally TELL NETSPEND the REMAINDER of their personal information to activate, have, and/or use the card that was received! Without all these steps, a Netspend card is completely useless! If the situation wasn't so sad and pathetic, it would be hilariously funny! These are the same types of characters that will shout to the world how ignorant everyone else is! Hopefully, someday, these people will see enough of these messages for the “factual” “truth” to finally break through the thick skull that holds their "wee-little brains."

Then, they can finally admit that Netspend did nothing illegal, immoral and/or wrong relating to anyone’s personal information which could jeopardize a person’s identity. Sadly, I don’t think these types of people will "ever" admit they are or were wrong. They would much rather go through life perpetuating a lie and slandering a company that never did anything to them other than mail them a generic “offer.” It would be really funny for those people to find out and realize that the ONLY potential for a lawsuit would be one “against” THEM-the ones “threatening to sue Netspend? Netspend could reasonably sue THEM for slander-they, on the other hand, have not been wronged in any way or had any damages!

Stupid is as stupid does. Even Forest Gump had more sense than these types of people. I just hope Netspend appreciates (and continues to appreciate) all their GOOD customers that take time out of their days (like I just did) and defend them repeatedly out of the goodness of our hearts. The loyal and good Netspend customers deserve to be treated with kindness and respect! THAT is what is MOST important to us, and what we actually CARE about. Then again, a little reward and/or incentive never hurt anyone. : p :)

Sincerely,
C. Ortiz
Michigan

We apologize for the problems you have experienced. Unfortunately, we do not have any promotions that offer this amount of money for opening account, or any type of credit line. It is possible that this may have been some form of scam, but we would like to research this for you. Please send your information to feedback@netspend.com and we will address this.

Again, we sincerely apologize for any inconvenience this has caused you. We hope the problems you have experienced will not bear any reflection on our company and the services we provide.

Thank you,

NetSpend

promo code c4868///net spend agent stating has offer with Comcast; wanting customer to prepay for Comcast servs with card over phone

my skylight account on line tells me i have a positive balance plus overdraft protection when i call the card i am -242 dollars in my account same result at atm when i did speak to a towel head he said all is well i do have money in my account but when asked why i couldnt get money out i got a unaudiable explanation with NO satisfaction or reasoning what so ever

For the past month I been going threw all kinds of issues. Now I am at my breaking point. I been using the last account number with them for the past 2 years. I had money put on my card and was wondering why it hasnt showed up. Me being patient I waited to days before I called. When I called they told me I have the wrong account number. Really. I said Ms I been using the same account number since it was given to me. They never sent me any of the information I requested. My online banking has not been reset. They are very rude. I dont know where my job found these from. They are the worst.