Menu
Register
Write a review File a complaint
GenXGame.com Customer Service Phone, Email, Contacts

GenXGame.com
reviews and complaints

GenXGame.com's customer service contact info has been verified by the ComplaintsBoard team. We made sure it's all legit and accurate, so you can trust it! 👌
www.genxgame.com
www.genxgame.com

Learn how the rating is calculated

1.2 21 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

GenXGame.com complaints 21

ComplaintsBoard
K
11:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com iPhone

Hello! It was a raffle and I'd get an iPhone.

Account Information:
First Name: Kaloyan
Last Name: Moskov
Email/Username: [protected]@gmail.com
Member Since: Dec 18th 2020
Ref. Number: 0832 - 84 - [protected]

Then I paid was for delivery, but I didn't get my reward.

an International purchase 9.95 USD 671965-
genxgame.com/[protected]/GBR 23.12.2020 21:23:30 RRN/TRN099816394

Then it was a second paid:

International purchase 9.95 USD 980317 - genxgame.com/[protected]/GBR 21.02.2021 21:23:07 RRN/TRN1022344065

Now I am still waiting and I would like to know if it is some problem how it could be solved and receive my iPhone.

Read full review of GenXGame.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Media Support
New York, New York, US
Jul 13, 2021 9:15 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Kaloyan, I am a representative of Genxgame.com and we wish to first thank you for sharing your feedback regarding your experience. Additionally, we would like to extend our apologies for any inconvenience the website might have caused you.

If given the opportunity, we wish to assist in any way we can in the hopes of a more positive outlook towards what we offer in addition to clearing up any confusion regarding our services. Kindly note, our records indicate that the account under the name: Kaloyan Moskov has already been cancelled and fully refunded. If you require further assistance, or have any other information surrounding the promotion you would have joined, you may send an email to support@genxgame.com, please be sure to include your first and last name and your email address so that our friendly customer service representatives can attempt to locate an account and have any further issues rectified.

Kind Regards,
GenxGame Support +[protected]

ComplaintsBoard
I
6:20 am EST

GenXGame.com Why deducting my bank account without my consent i’m not using genxgame

I am complaining the genxgame to please stop deducting money on my account i'm not using your website.. Please return my money

Read full review of GenXGame.com and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Media Support
New York, New York, US
Jul 13, 2021 9:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Inday, I am a representative of Genxgame.com and we wish to first thank you for sharing your feedback regarding your experience. Additionally, we would like to extend our apologies for any inconvenience the website might have caused you.

If given the opportunity, we wish to assist in any way we can in the hopes of a more positive outlook towards what we offer in addition to clearing up any confusion regarding our services. Kindly note, our records indicate that the account with the information provided in your screenshot and can confirm that it has now been cancelled and refunded, please check your email inbox for confirmation. If you require further assistance, you may send an email to support@genxgame.com, please be sure to include your screenshot so that our friendly customer service representatives can locate the account and have any further issues rectified.

Kind Regards,
GenxGame Support +[protected]

ComplaintsBoard
A
5:12 pm EDT

GenXGame.com Card

credit card

Am Ola,
Am not playing your game anywhere both online or offline, a sum 74, 25 ch is been deducted from my bank account. Am writing u again cause this must stop. Have been going thru your complaint box and have seen this is how u have been defrauding other people and everyone has become a victim of your fraudulent activities. This must stop.
74, 24 CH TODAY NOW 22.03

Read full review of GenXGame.com
Hide full review

Is GenXGame.com legit?

GenXGame.com earns a trustworthiness rating of 1%

Stay away! We strongly recommend avoiding GenXGame.com.

Our conclusion: ComplaintsBoard's comprehensive research indicates that GenXGame.com is highly unreliable and may be operating as a scam. We advise against dealing with GenXGame.com to prevent potential harm. If you notice any suspicious behavior, report it by writing a complaint.

With only 4% of 0 complaints being resolved, GenXGame.com slow complaint resolution rate suggests poor service, lack of responsiveness, or a lack of helpfulness, causing frustration to users. It is obvious that the company has the lowest level of trust.

Multiple low-rated websites are found on the same server. It's possible that the low-rated websites on the same server could be part of a scam. For example, if the websites are hosting phishing pages or spreading malware, they could be part of a larger fraudulent operation.

Exercise caution when using genxgame.com as it may have lower quality content or a poor user experience, leading to fewer visitors and lower traffic.

GenXGame.com protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.

We conducted a search on social media and found several negative reviews related to GenXGame.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.

However ComplaintsBoard has detected that:

  • Genxgame.com has a valid SSL certificate, while Scammers can obtain a valid SSL certificate by using fake information or by using a stolen or hijacked domain. In some cases, they may even use a certificate issued to another legitimate website.
  • Genxgame.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
ComplaintsBoard
B
1:41 am EDT

GenXGame.com Credit card

Pls can u guys stop deducting money from my bank account. Am not receiving any services from your company and certain amount is been deducted from me. This as been happening for the past couple of months without my permission. This is a fraudulent activity I must say, who ever is in charge of this department need to respond back to me before the law is involved.
Pls look into this. Thanks

Read full review of GenXGame.com
Update by Babafacemonk
Apr 11, 2020 1:50 am EDT

Am Ola,
Am not playing your game anywhere both online or offline, a sum of #2, 000 is been deducted from my bank account. Am writing u again cause this must stop. Have been going thru your complaint box and have seen this is how u have been defrauding other people and everyone has become a victim of your fraudulent activities. This must stop.

Thanks.

Hide full review
ComplaintsBoard
C
10:11 am EST
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Unauthorized credit card charges

Hi
I am being charged for genxgame in error.
I never subscribed to this and am gone too old to be a game player.
I have never subscribed to play games. If you do not close this account and return the money that you have taken under false pretences out of my bank account, I will give this complaint to the guards.
This is fraud.
Please prioritise this complaint NOW or I will take it further.
I am furious, I don't have money for some fraudulent company to be taking the food out of my mouth.
The only thing I ever watch on my laptop is showjumping and I'm sure you have manged to link yourself to my watching of that.
Take action on this complaint now or I will.
Very upset
Claire Wall-Kelly

Read full review of GenXGame.com and 1 comment
Hide full review
1 comment
Add a comment
F
F
felinegel
, US
Jan 25, 2020 11:47 am EST

Two unauthorized charges canceled account. So well see if theydo it or I.call them. Didnt know this is what shorted me last two.months. The account says its.been since aug. Will be back if not closed

ComplaintsBoard
A
7:58 pm EST

GenXGame.com Transaction from my mastercard

Hi GENXGAME

I have found the below transaction on my Mastercard on 04 Nov 2019 - Amount 9.72 AU$ = US$ 6.50

GENXGAME.COM [protected] GBR FRGN AMT: 6.50 U. S. DOLLAR

I have never ordered anything from your company nor anything received from your company.
Please refund the amount of AUD 9.72 immediately.
I am not interested in any games.

Angelika Bruss

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
N
3:34 pm EDT

GenXGame.com Charge on the account

Yes my name is nick Robinson i have an unauthorized charge on my account thst i have no idea why. I was going to sign up but i decided to changed my mind i didn't finish the sign up or at least i dont think i did. If i did i didnt mean to. So with that being said i Woukd like a refund and cancellation of this so called account thst i signed up for Please.

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
J
9:11 am EDT

GenXGame.com Unauthorized charges

I have never heard of this company and I haven't signed up for anything and you guys have been charging my card 39.95 since August of last year I want a complete refund and I want you to get rid of my so called account I don't even play games you people are scamming a lot of people I hope you get whats coming to you the name on the account is Bryan Muir I defiantly want this cancelled

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
G
6:28 pm EST

GenXGame.com Unauthorized credit card charge

By mistake through misrepresentation I was charged for a free television viewing of the world juniors which is not even offered. I would like my card reimbursed and to cancel my so called free membership to this scam. This has occurred today, Jan. 02 2019. My email address is [protected]@hotmail.com. The company that offered this is genxgame.com. Do I need to notify my credit card company and alert them to this unauthorized charge?

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
A
3:32 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Cartão de crédito

Olá sou a Ana Santos e entrei neste site por engano...pediram identificação para ver o conteúdo...passado alguns dias retiraram 44, 95€ peço que reembolsem o dinheiro e ponham fim a novas cobranças...eu não quero serviço nenhum...Obrigada
Espero que resolvam o pedido senão tenho que apresentar o meu caso às autoridades...
Espero que com este simples texto possamos entrar em acordo de forma cordial para ambos...

Read full review of GenXGame.com
Update by Ana Santos
Dec 05, 2018 4:49 am EST

Eu entrei no vosso site por engano...onde coloquei a minha identificação para ver o que seria...e agora retiraram a prestação mensal de 44, 95 da minha conta...peço desculpa mas não quero o vosso serviço e peço por favor que retribuem o valor que retiraram...e suspendam o vosso serviço para eu não ter mais incomodos...Obrigada ana santos

Hide full review
ComplaintsBoard
D
1:18 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Taken money again

Hello
My name Dominic Davis, this now my second email because you haven't replied before, your company has been taken money out of my account when i don't even know why when I haven't signed up can you delete the account please and refund all the money. I can get you dates to the when you have been taken money hope to hear from you soon and this can be resolved

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
M
6:56 am EST

GenXGame.com Credit card charges

I mistakenly signed up for GenXGame.com. You asked my for my credit card details and said it was only to check my identity. I did this but as I moved forward I suddenly saw that you were charging me for services I didn't want. I WANT OUT. I do not want to pay for any of your services.
You have been charging my bank account of 89, 95€ for 3 months now. It is a lot of money for me as I have a small pension.
Please cancel my subscription and refund me the 269, 85€ you charged me in the last months.
Best regards
Marie-France Marchand

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
K
12:36 pm EDT

GenXGame.com Website

So basically I signed up and put in my card number because it just said for ID so I put it in and my account was charged £2.95! I haven't used this, and I want a refund! I didn't even know that I was charged as I hadn't been on my nationwide for a while, and was buying a lot of things online, and only today I realised what it was, and why I was charged from it. Please give my money back, I am very angry.

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
D
7:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Taken money

Hello
My name Dominic Davis I keep having money taken out on my account and I haven't even registered with you I am not happy about this cos it's taken money it shouldn't be can you please sort this problem out and would you be able to refund the money please. The money started get taken on the 14th may 2018 and till now 27th October 2018 does not always take the same amount money sometime more sometimes less. Hope this can get sorted as soon as possible thank you

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
B
6:47 pm EDT

GenXGame.com Subscription

I mistakenly signed up for GenXGame.com. You asked my for my credit card details and said it was only to check my identity. I did this but as I moved forward I suddenly saw that you were charging me for services I didn't want. I WANT OUT. I do not want to pay for any of your services. My email address is [protected]@optusnet.com.au. The Reference Number: 083 - 82 - [protected]. Please remove my from your site.

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
N
8:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Monthly fees bot wanted

Un montant est prélevé sur ma carte de crédit à tous les mois et je n'a rien demandé. Comment annuler ces prélèvements définitivement?
I want to cancel definitely the monthly payments that have Bern taken on my credit card for several months. I did not ask for it and I should be able to cancel those not allowed payments that are considered dishonnest.
Please confirm how we can cancel these payments.

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
L
6:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

GenXGame.com Book?

Bonjour, je me suis abonnée par erreur le 13 mai 2018. Quand j'ai réalisé mon erreur, j'ai demandé à être désabonnée et je n'ai reçu aucune réponse. Vous m'avez facturé 1.00$+ tx le 13 mai alors que j'avais coché SANS FAIRE UN DON. Maintenant, vous me chargez 56.27$ en date du 24 mai 2018 alors que j'ai demandé à être désabonnée le 13 mai et que je n'utilise pas vos services. Je refuse de payer et je veux être remboursée sur ma carte VISA.

I want to be refound 56.27$ on my credit card and don't be on your list
I wait for confirmation today on lefebvre.[protected]@outlook.com

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
D
1:28 pm EDT

GenXGame.com Subscription

Apparently I have an account with but I'm unaware of it and you keep taking money out of my account and I want it back so can you someone call me on [protected].
This is wrong I haven't agreed to anything of this kind and I certainly don't want it, all I want is my money back as you will be able to see I haven't used my account or going to as I don't need it.

David Wraight
23/05/2018

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
R
5:12 pm EDT

GenXGame.com Using and selling my materials without permission

GenXGame.com and KHmedia LLC has been using and selling the works of Ras Cardo reggae-

The book- Reggae Jamaica a wailing of the people has been seen on their website in Pdf listing for sale.

Ras Cardo never gave them permission to sell or to list his books or materials.

Any sale, printing or distribution of Ras cardo materials are deemed illegal and will be prosecuted to the fullest extent of the law.

GenXGame.com and its affiliates are hereby warned to cease and desist from this action. No further warnings will be given by Ras cardo.

Read full review of GenXGame.com
Hide full review
ComplaintsBoard
P
12:17 pm EDT

GenXGame.com Two unauthorized charges

GenXGame.com made two unauthorized charges from my account. I searched their contact info and ran against their website where was written that they don’t give refunds. So, I decided if they took money without permission, I will not warn them about the law procedure in advance.

Read full review of GenXGame.com and 2 comments
Hide full review
2 comments
Add a comment
G
G
Gloria Villarreal
, US
Apr 25, 2021 2:21 pm EDT

I got charge for something I never got today at 6 am the charge was 39.99

G
G
Game Store Owner
48162, US
Feb 07, 2014 12:22 pm EST

I get 10 to 20 calls a Month from customers that are ripped off by this company, You see my Company is called Gen X Games out of Monroe Mi, but our web address is www.mygenxgames.com or www.Gen-x-Games.com but on either site can you buy any thing period. I have people who have made comments on my yahoo about me stealing there money and I cant get it removed. THIS COMPANY www.genxgames.com IS A HUGE RIP OFF and something has to be done. This has been going on for over 5 yrs now.I have heard any thing from $3.46 to 3 and 4 Hundred dollars. My question is how are they able to keep there ability to accept credit cards with all the fraud they do. If this has happened to you contact your bank and cancel your card ASAP.

GenXGame.com reviews 0

Looks like GenXGame.com has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent GenXGame.com, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About GenXGame.com

Screenshot GenXGame.com
GenXGame is your source for all your media needs. Access the largest collection of titles available World wide! With over 3000 movies, 30 000 songs, 500 books, 1000 games already available - there's always something to watch and you'll never have to sit through re-runs. Remember come back often we update our content daily.

Overview of GenXGame.com complaint handling

GenXGame.com reviews first appeared on Complaints Board on Jan 28, 2012. The latest review iPhone was posted on Apr 28, 2021. The latest complaint Account supposedly closed but still charged was resolved on Jan 28, 2012. GenXGame.com has an average consumer rating of 1 stars from 21 reviews. GenXGame.com has resolved 1 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. GenXGame.com contacts

  2. GenXGame.com phone numbers
    +44 203 300 0149
    +44 203 300 0149
    Click up if you have successfully reached GenXGame.com by calling +44 203 300 0149 phone number 6 6 users reported that they have successfully reached GenXGame.com by calling +44 203 300 0149 phone number Click down if you have unsuccessfully reached GenXGame.com by calling +44 203 300 0149 phone number 0 0 users reported that they have UNsuccessfully reached GenXGame.com by calling +44 203 300 0149 phone number
    100%
    Confidence score
    United Kingdom
    +1 (302) 327-4042
    +1 (302) 327-4042
    Click up if you have successfully reached GenXGame.com by calling +1 (302) 327-4042 phone number 0 0 users reported that they have successfully reached GenXGame.com by calling +1 (302) 327-4042 phone number Click down if you have unsuccessfully reached GenXGame.com by calling +1 (302) 327-4042 phone number 0 0 users reported that they have UNsuccessfully reached GenXGame.com by calling +1 (302) 327-4042 phone number
    United States
  3. GenXGame.com emails
  4. GenXGame.com address
    31 Southampton Row, London, WC1B5HJ, United Kingdom
  5. GenXGame.com social media
GenXGame.com Category
GenXGame.com is ranked 84 among 104 companies in the Credit Cards category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.