Sit ‘n Sleep
Reviews and Complaints

I too have had a similar situation recently... the bed on my side was much softer than my wife's. they sent out a "technician" to check out the bed. And I never saw any results of the bed being within specs. My suggestion to everyone, use SLEEP TRAIN if you have one near you. they advertise MONEY BACK GAURANTEE... NO 20% RESTOCKING FEE. SHAME ON SIT N SLEEP. I GET DISGUSTED EVERYTIME I SEE THERE ADS. I emailed them. They never responded.

I went to Sit and Sleep in Tarzana california. I went in and was shown by Doc (Sales Person) some beds that might be good for my back comfort. He showed me a Airloom Bamboo Hybrid line. There were 3 different kinds in this line (Bamboo Hybrid). He showed me the one that was firm but had a memory foam top. It was firm and soft and supportive. He said that is the Windflower. We wrote it up and had it delivered. As the men were delivering it. Something seemed not right with it by looking at the top. I asked the men to please show me the tag on it, since they put the name tag to the back. He pulled out the mattress about a foot. And I saw a green tag that said Bamboo Hybrid. I said I guess this is it. And they left with my old mattress. I went back to the room and layed down on it and it was hard as a rock. But sice the tag said Bamboo Hybrid it must be right. I have phsical limitations right now or I would have pulled the be out and looked at the tag again. Two hours into sleeping on the bed that night I woke up with such hip pain, Burning pain. I panicked and soothed myself by saying I will call them in the mornig and pick a bed that could be delivered the next day. I called and spoke to Doc, and told him the bed was way to firm and caused me alot of pain. 4 hours total sleep and in crippling pain, he said no you have to sleep on it and give it a try for a minimum of 30 day's. I said what ? He said read it on your invoice, it's on your invoice. I said you never told me that. He said it's on your invoice. I said I would have never bought a bed with that kind of limitations. And repeated back to him I can NOT sleep on this bed. He kept saying Im sorry there is nothing I can do. It will fell better the longer you sleep on it. I said that is not an option for me. I asked if there was something we could do to help me. I also reminded him of my physical limits and that this bed would cripple me the longer I slept on it. He said if I brought in a note from my doctor (noterized !) he might consider it, in another 2 weeks. He said he might consider it ? At this point I am crying on the phone. Begging him. Nope, cant help me, he knows I will like the be if I sleep on it longer. He also said the manager can't help me eather, because it is policy 30 day's min, and YOU signed the reciept. He said go buy a mattress topper, that sould help. So my husband and I went to the mall. $300.00 this little one and half inch, mush with your fingers topper ! Left the mall thinkingwe better find a cheeper one or a better one.
Going back the bed we puchased was $1, 700.00. I had my eye on another one originaly and Doc talked me out of it because it was $900.00 more. and that the one I was picking was just as good I"LL GET BACK TO THAT IN A MINUTE. Well after the mall we drove past a LEED'S MATRESS STORE. My husband said let see if they have a a thick higher quilty topper. We talked to the sales person and told him our problem. Well he worked for Sit and Sleep for over 8 years and said... Thats crazy... you go back and tell Doc you are going to return that bed TODAY ! And that if he will not go to the manager and have them call corp. He said the reason Doc dod not want to return the bed ONE of cousre is the commition.. He cant earn commition off of a bed I upgrade for another. So he would end up with less of a commision if I switched to another bed any bed. TWO: Also, Sit and Sleep has a contract with Airloom Beds not to sell there bed's in Leed's stores. So Sit and Sleep has to fill a quata of Airloom beds sold to stay within there contract with Airloom for product limited disrtibution with any other retailer (LEED'S). THREE: Doc gets a bigger commition on selling me an Airloom bed. Meanwhile this sales person can not benifit by telling me this because I can not RETURN the bed to Sit and Sleep. I have to EXCHANGE it with another one of there beds. And ## FOUR IS comming. We talked to Doc face to facew and he was cold and and unhelpful. We talked to the manager and he said he would need and ok from corp. They did THANK GOD ! So we went looking at other beds. And went to the one we picked. It was not the same bed that was delivered ! They delivered the wrong bed. It gets better. The tag DOES NTO SAY WINDFLOWER ON IT. Just the line Bamboo Hybrid. We told the manager he spoke to Doc and he said no... we picked that be, the Windflower, since they are not named, we pointed felt, layed on one bed but Doc wrote it up as antother bed (WIndflower) Airlooms firmist and hardes bed it the line. And ALSO THE ONE THAT IS HARDEST TO SELL BECOUSE OF THE FEEL> Which brings an even HIGHER commition! That guy is something else.. THe manger said he had to believe his Doc and that it was our mistake. We are taking 2 totally different beds. The ultra rock hard bed (delivered) or the firm plush top we wanted . Manager said we still have to pay the extra $280.00 for the exchange period. We will be talking to corp the tomorrow and let you knwo what they say.

If you buy from them (Sit n Sleep), make sure you get what you want. We have been trying for almost 30 days to exchange our $4, 000 mattress. The new mattress came today. They said they sent the best delivery team, , , HA! They bounced it off the tail gate of the truck, then punctured holes in it as the tried to get it up our stair case. They were very rough with it. When I told them I wanted to take pictures of the damage, they rushed the mattress out and almost had it loaded before I got back outside. The only thing that kept them at my location to deal with the issue was taking the keys out of the truck. An hour later, and several calls to multiple people (seems the supervisor that we were dealing with wasn't there, even though he promised me he'd be in all day). The old mattress is finally out of my house, they had to leave the mattress with the holes in it (wow, this time they got it up the stair with no problems, , , amazing). Now, Ive got to wait another 13 days to get this damaged mattress replaced, and out of our house. VERY CRAPPY CUSTOMER SERVICE! If you do need to speak with anyone there, contact Teresa at extension #1219, so far she has handled my issues the best. Don't deal with Frank, Leanne (ext #1218), or Shannon (ext #1217). GOOD LUCK.

Sit& Sleep is Crap... There customer service Sucks, along with there empty promises. I spent over $1000.00 for a defective mattress that has yet to be exchanged. I have been told by them several times, that my new bed would be delivered. It has yet to happen? I have filed a complaint with the BBB about there company and owner, who is full of Crap! I do not suggest anyone do business with them...

We purchased two mattresses at Sit and Sleep and the nightmare started when they didn't deliver it. Then after taking delivery two weeks later the pillow top shifts and on the center of the bed a big lump. First of all, the customer service reps in Gardena are speak GHETTO and start out by saying, "How can we provide you with excellent service." Well, this company can't because they "DISHONEST." I don't get why they start out saying this, I just wish I'd never put foot in their stores. The CEO of this company or owner must be a total idiot and isn't paying attention to what is going on. He needs to pick up his head off the cement and hire a consulting firm or something that will increase quality assurance. Whatever you do, stay away from Sit and Sleep. Shop for your mattress elsewhere. This place is a HOAX!

I purchased a Serta Metropolitan mattress from the Store in Palmdale Lancaster California. My Sales person was Michael Robinson.

My first complaint is that they promised me a week out delivery from the date of purchase, which I had to take off work to be home for. I was notified the day of my delivery that the mattress was not put on their delivery truck. My sales person offered me a 200.00 refund for my inconvenience. I was satisfied at that point.

The next week’s delivery again did not show up as promised by sit n sleep this happened three weeks in a row. Each time I had to take time off work to sit and wait for them to come.. With last minute notices that my mattress wasn’t in the store for some off the wall excuse, by my Sales person.

I was promised this 200.00 refund and to this day still haven’t seen it hit my mail box. Almost a month into my check of 1986.00 clearing. As I speak to Michael I become more and more frustrated due to his babbling on with excuses instead of straight answers.

As we were purchasing this mattress, our sales person was also preoccupied with new customers and the phone then giving me his 100% attention for the 20 minutes it took to write up this invoice. I as well work with the public and was very unhappy with his customer service skills.

My last complaint is that I purchased a California King that is suppose to be 72x84 but the mattress that was delivered is 72x80. This I am taking up with corporate because it is not the size that I ordered and what is stated on my invoice. Not to mention I cant bear to hear Michael babble with anymore lame excuses for one more minute.

Do not purchase your mattress from this location.

My last comment: YOUR KILLIN ME LARRY! GET DECENT SALES PEOPLE.. WHO DONT BLOW SMOKE UP OTHER PEOPLES ###.

I am having a problem with my mattress from Sit in Sleep as well. I have an E Collection Vitality that is less than a year old. The bottom of the mattress "tears" when we change the sheets. We had the "mattress inspector" come out and take pictures. A week later I called to see what was happening and was told that since the mattress has obvious tears in it that it is not covered under warranty. The customer service agent would not let me talk to a manager or give me the warranty company information. Her advice was to read the instructions on how to move the mattress correctly. I asked to return the mattress, she calmly said not allowed and then she hung up. I would not buy from Sit in Sleep or recommend any one to buy from them.

It is terrible the way businesses like Sit 'n Sleep treat people. And it looks like there is no protection for consumers. We need to change this.
I purchased a brand-new Silver Line Simmons Beautyrest St John Firm Luxury Pillowtop 5 days ago, March 5, 2017, at La Brea Store, and it was delivered on March 6. The delivery people covered it with mattress protector and took away my old mattress. The new mattress felt NOTHING like the same mattresses at stores (I've been to 3 stores to try this particular mattress). But that was NOT the worst thing about it. From the first night I've been waking up with back pain and by 5:am on March 10 it was excruciating. I removed the cover and discovered that the mattress top fabric was all stretched and wrinkled. I am 5'5" and 130 lb and I have been rolling to the center of the bed involuntarily as there is an area that sinks in with no support whatsoever. It is clear that the mattress has either been used and re-upholstered in a very sloppy way, or it is defective which is less likely as the "sinking hole" is exactly where the middle of my back is when in the center of the bed, and it does not have sharp edges, the mattress gradually gets weaker toward the center of it, just like it would after extensive use by a heavy person.

I called the store asking them to exchange the mattress for the same, but new, and they refused. They now want to send an "expert" to evaluate my mattress. I checked these "Experts" out and they are saying that the mattress should sag more than by 1 1/2" to qualify for an exchange. This is ridiculous, the mattress is clearly damaged and not the same as in the store.

JOIN ME, LET'S DO SOMETHING ABOUT THIS.
TS

Precise Mattress Inspection, Not such a dream job or company to work for.

Integrity, no, customer service, no... What I got when I worked for them was harrassment and threates.
I quit this job because I recieved threats if I would not be partial to certain clients over others.

On several occations I was told to approve a mattress for replacement (refrerred to as a defect) for a customer who's mattress was not really defected, but because the customer was friends with the owners or other managment or owners of mattress stores or someone in manufacturing, they foreced inspectors to lie on inspection forms, if we asked questions we could lose our jobs.

On other occations, the owners woudl falsify their own inspection forms for the same reasons, and on at least two occations one of the owners would indicate they were in a city and state doing an inspection, but have the same date of another inspection in another city and state.

On several occations I found the owners inspection reports to be misleading and not in accordance with their own training of inspectors. Poor quality photos, unable to tell if mattress was truely defective or not.

On at least one occation inspectors were forced to not find defects after a certain quota otherwise we would have to pay for the mattresses out of our own pockets.

Still yet, I was told I would be working in a certain geographical area and later was told I had to drive hundreds of miles to do one inspection, costing me wear and tear on my vehicle and gas out of pocket, and they owners would get angry if you spent to much on gas and only give you a gas card which sometimes worked. Other cost we had to pay out of our pockets.

All in all I had to quit this job because of the threats and false claims they forced employees to make on reports and favortism they played. Not exactly integrity and service and deffinatley NOT a Dream Job.

Let me say this as gently as possible...KINGSDOWN IS A PIECE OF CRAP! These mattresses should be placed in prisons for torturing criminals. We spent $3, 800 for our mattress set, which was suppose to be of superior quality and comfort. The first night was awful we thought maybe it was due to the change in a new mattress, so we tried another SLEEPLESS NIGHT on KINGSDOWN 800 and that was it. This mattress is like sleeping in quicksand. It is not comfortable at all, completely uneven. One sinks on the sides and the middle is much higher. Don't even try sitting in bed to read a book/paper, because your butt just sinks in an endless pit of foam and within minutes your back is on fire with pain. There is no support and I only weigh 125 pounds. Lucky we have another room with a confortable mattress to sleep on while we communicated with the store. We were able to get an exchange. The manager of the store said there were some mattresses that were mis-labeled and we must have received one? Interesting, I thought...Well we decided to go to the store and re-try the mattresses. The one we had orginally selected did NOT feel anything like the one we received. We decided to go with the lowest layer of foam on the top, the KINGSDOWN 600 range. It felt pretty good in the store, firmer than we wanted, but after the previous one, we thought firmer would be better. So here we go again. The new matress arrives, we are thrilled AFTER waiting a couple of weeks. The mattress felt firmer than the first one, but not as firm as the one in the store. I started having lower back pain within the first week. The second week I could no longer take my morning walks, because I am in so much pain. Even Motrin did not help. The middle of the week, I had so much pain one evening from my lower back to my thighs that I went to the guest room at midnight. I slept like a baby. I really thought if I selpt on the Kingsdown mattress one more night that I could suffer a serious injury to my back. I have not slept on their mattress since and have totalling recovered. NOW we have notified the store. I do think KINGSDOWN is an inferior product and we will see if SIT & SLEEP is a reputable store. In the meantime stay away from this product. I do not know why any store that has a concern about their future consumer base would carry this line of product. Think their management should view all the COMPLAINTS on Kingsdown, they are alarming! This is not a cheap product. Believe me all these customers who do not get fair treatment will not forget where they purchased their matress and will be certain to communicate the treatment level they received to their friends and family. ca.consumer

We are having the same problem.. I have been on many websites with a lot of people complaining about the same stupid policies with so called stains and rejecting the claim.. Our mattress at deepest point is 2 1/2 inches sagging. My husband does not even sleep in bed anymore, and I have to sleep sideways, and still wake up ready to see a chiropractor & massage therapist. This is EVERY morning ! We spent 2 k on this bed & them telling us it would last at least the term of the warranty 15 years ! BULL CRAP !
The inspector that came was very nice, but he is just doing a job, nevertheless, they give you the run around, and besides what does a stain or discoloration have to do with a defective mattress?
I am so sick of this... 2 k should buy you more than 2-3 years on a matress, , ,

I had the exact same problem There should be some sort of recourse for us.

We are having a similar scenario with Sit N' Sleep. We bought a very expensive bed there in 7/07, nearly $3, 000, along with a pad protector for $150 that they said must be purchased at the same time as the bed, and that if there is a stain--which would void the warranty--then the pad company would be responsible to replace the bed. When they first delivered the bed, it had a flaw in the cover, it looked like a stain or dirt, so we rejected the mattress based on that, and they sent a new one. We put the pad on and never have it off the bed. About 8 months or so into the life of the bed, it started to sag pretty badly. A few months later we called Sit N Sleep, and they don't even want to talk to you, they just shuttle you to Precise Measurement Co. an "independent 3rd Party" company that comes out to inspect the mattress. Well, they came and the result was that the indentations "were within manufacturer's expectations" so the claim was rejected. We just had them come out again this month, because the bed has just been getting worse and worse, and we both have back pain from it. The same guy came to inspect. He said the indentations were "more than 1 1/2 inches, what their limit is". But he said he saw a stain on the mattress, which is so faint as to be hardly visible, and looks more like an anomalous variationin the fabric. The result was that not only was the claim rejected, but the warranty was voided now. Oh, and in the report he turned in, he gave the indentation measurement as only 1 inch. When I told Sit N Sleep that the guy told us it was more than 1 1/2 inches the rep said "They are not supposed to discuss that kind of thing, and besides, that is only heresay". (Need I remind her that their whole position is based on the same kind of "heresay"?). The suggested I go after the protective pad people, but when I called them they said they will replace the pad and then test the old pad to see if it failed, and how, and that this "ends the warranty claim for the product". So even if the pad failed, it will not help to replace the mattress, which the inspection company says is within guidelines anyway. So this is a total racket! I called Sit N Sleep back and requested more detailed copies of the inspection reports, which mention the measurements they took. They do not send you these automatically, just the rejection letter comes but no measurements, so you have to ask for that. Also, the measurement from the first year was 1 inch, so isn't that interesting? The bed sagged an inch the first year, but not another speck for the whole next year? I think there is going to be some legal action in the future. This was my 4th bed from Sit N Sleep, and I will never, ever buy another product from them. They show no customer support or loyalty, and all of this warranty and inspection routine is a total in-house scam: Precise Measurement gets paid by the bed manufacturers, so how "precise" is their work going to be?

My fiancé and I just perched a new bed from Sit N’ Sleep in the City of Industry CA right off the 60 freeway. This bed was perched on Feb 15, 2009 two months later the side of the bed collapsed and slumps at the edge. We called Sit N’ Sleep and they had a few people come out to our home to see it. A week later they called to tell us we would be getting a new bed. A week later two men come to take our bed away. The Sit N’ Sleep movers said they found a spot on the bed. Now they will not take the bed back. You can not even see this so called stain. I will NEVER NEVER In my life buy another bed from Sit N’ Sleep.

all manufacturers of beds do that in a warranty situation. In Non prorated you get the full value back via the retailer to either get a straight exchange or a reselection at the same value. Anything above that value you have to pay for. It's not just sit'n'sleep. Be thankful its not pro-rated or you'd only be getting a portion of that money back towards new.

I recently purchased a Tempur-Pedic mattress from SitAndSleep in Stevenson Ranch, CA. Took ill immediately, moved the mattress out in my garage and am now slowing healing from dizzyness, severe headaches and coughing. The mattress will be properly disposed of.

Never again will I purchase a major brand mattress, but will look for the organic alternative. I was not informed at the store that the mattress needed off-gassing before using it.

I am now on a major campaign to inform the public about the latest Guinea pig experiment on an unsuspecting America public. Just knowing what's in mattresses today is enough for me never to purchase another one again. It was a costly mistake, but by learning the truth it may have saved my life.