The complaint has been investigated and
resolved to the customer's satisfactionResolved Sit-N-Sleep — Scam
resolved to the customer's satisfaction
I purchased a high end Chattam & Wells mattress from SitNSleep on 7-29-06 with a 10 year non prorated warranty. The mattress is junk and has fallen apart internally. It was inspected and found to be defective and approved for replacement.
Sit N Sleep just issues a credit to come into the store and "BUY" another mattress. The credit is not enough to cover replacing the original mattress. So I am stuck with a bad mattress, unless I want to pay the difference to get the current priced mattress from them for another $2, 000.
I called Chattam & Wells, they are now owned by Spring Air. They said it is not a Mfg warranty direct, i have to go back to the original retailer where i purchased the set and negotiate with them. They just give the wholesale value of the mattress to the retailer for replacement.
So here I am, stock with a bad mattress and no warranty support. My back is hurts every night I sleep on this mattress. Sit n Sleep is not an honest and reliable company to do business with, I do not recommend them!!!