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Sirius Satellite Radio / cancellation nightmare!

1 SC, United States Review updated:

Sirius does everything they can to make it nearly impossible to cancel your service. Interminable waits, cut-offs, transfers - and nobody is authorized to receive notice of cancellation. They can, however, accept your renewal.

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  • Ir
      26th of Jul, 2008
    0 Votes

    Sirius came in our 07 Durango last year and we did not wish to continue service. Like you the it took from 10:30am till 11:45 to get anything done. We had thought about keeping the service until the charged my card twice. Not to mention they kept $75.00 dollars for a disconnect fee.

  • Md
      20th of Oct, 2008
    0 Votes

    at least you found out about the cancellation fee. I had them call me for renewal after my first free year was up that came with my jeep. Told them I had not made up my mind when the telemarketer called. She told me she would send me an invoice for the year so I would have the documentation and payment amount if I decided to keep it. I choose not to keep service and did not send in the invoice. Four months later I get a phone call from a collection agency for that $75.00 plus $5.00 late fee. I called sirius and
    after many "supervisors", many holds, and even a couple of convenient disconnected phone calls: I get sorry no further action can be taken by Sirius. You'll have to take it up with the collection agency. What a sorry excuss for customer service. All this could have been avoided if the telemarketer had bothered to tell me that by allowing them to send me an invoice I was in fact agreeing to reactivate the service when in fact she told me not to pay it if I did not want to continue the service. For that matter, even a phone call or letter after the invoice became "late" would have been nice. At least then I could have caught their scam before it was sent to a collection agency.

  • Bo
      14th of Apr, 2009
    0 Votes

    I too let my subscription expire. They tried to auto renew by billing my credit card but a new card had been issued by my bank. I received two letters from them stating that service would be turned off unless payment is made, no big deal because I didn't want to renew. Yesterday I got a call from NCO collection agency requesting payment. I had paid in advance for one year of service and that is what I received, so why did it go to collection? They never mentioned a disconnect fee or sent an invoice that can be paid by check, they want your credit card number so they can bill you without your knowledge. I'm lucky my bank issued a new credit card or I would have been billed for something I didn't want or authorize. If I don't pay the collection agency my credit rating will suffer even more. Sirius customer service is worthless, don't waste your time. So I will end up with a Sirius receiver that is worthless and paying for service I did not receive, but hope I can warn others to avoid this scam. I hope a class action lawsuit will someday rectify this injustice.

  • Ba
      17th of Aug, 2009
    0 Votes

    Just sent this to them-
    August 17, 2009
    To whom it may concern:
    I am writing to stop the automatic renewal of my Sirius subscription #xxxxx after the initial one year period (ending SEPT 20, 2009) as per my conversation with “Chad”, who just hung up on me at the Sirius Cancellation Center. He told me that I need to phone the order for non-renewal in only on this one particular day or I would have to pay a cancellation fee of 75 dollars. (For some reason, and completely unrequested by me, he has just now placed our account on hold. When I asked him to explain why, he hung up on me. Nice!) However, your website does NOT state that you only take telephone non-renewals on a single day, so I hope this letter will result in a *fee-less stoppage* of our service on or before September 20, the anniversary of our 1 year service date. Frankly, it just should not be this difficult to stop a service without additional fees or charges. And, I particularly don’t like being hung up on after waiting 10 minutes to speak to a “cancellation representative” AFTER I already spoke to someone else.
    I will dispute any further charges to our credit card, and expect our 1 year paid service to end by or on September 20th with no additional fees or charges.
    It is sad that the near complete lack of reception on the train between Baltimore and Dc has rendered this subscription essentially useless.
    Thank you,

  • Mo
      3rd of Dec, 2009
    0 Votes

    After multiple emails to Sirius, asking them to cancel me (plus waiting on hold over fifteen minutes, and no one picking up, to cancel). A second call, to them (with also an over 15 minute wait, where I talked to two people, of course nothing I told the first was relayed to the second operator); I believe my service has been suspended! Not canceled! When I tried to tell them to cancel as many times as I could while on the phone!

    Well anyway hopefully I'm through with this terrible operation! They claim to have taken my credit card off record, and should they not follow through with anything that they've promised; I'll be forced to seek legal advice on how I can extricate myself permanently from this abysmal corporation! Enjoy your $500 million Howard, I don't foresee this fly by night operation being able to provide you with anything close to that again!

    p.s. I started out only wanting them to change my billing from annual to monthly. It proved to be such a hassle, that I decided that I no longer wanted to deal with them at all.

  • Jo
      5th of Dec, 2009
    0 Votes

    I am in the process of canceling now. I have until Tomorrow to pay my "late fee of 34.65 before it gets turned over to Collection Agency. BUT guess what, They already turned me over to them. BEFORE the expiration date. I was going to pay but now it says I have 0 balance and they gave me a bogus number to pay my fee but now im going to have to wait for my credit to get whack and wait for them to harass me to pay.

    ### YOU SIRIUS!

  • Be
      27th of Jul, 2010
    0 Votes

    I can't add anymore to what has already been said, I have had the same problem that you all have had, dropped calls, transfers, said they canceled, they are going to return the money to my account, not fixing the over draft penalty.
    But I have a suggestion. We all need to be write the people that are on sirius and complain to them about the way we are treated and how we think that they should complain to sirius also and maybe leave sirius.
    Let me know what you think.

  • Ph
      9th of Aug, 2010
    0 Votes

    This company is like Hotel California. You can check in but you cannot check out. Run as fast as you can the other way and tell everyone you know to stay as far away from them as possible. We thought our problem was fixed. After much ado, they finally refunded the money they took without authorization... and today... just today... they once again robbed our account. That is criminal... These people are real dirt bags

  • Ab
      28th of Dec, 2010
    0 Votes

    Boy do these comments all ring of the truth. Caveate Emptor. Buyer Beware. What are American citizens to do about this abuse to the consumers. If you get a free trial subscription with the purchase of your new vehicle, don't activate the subscription. I can only hope they get slapped with a class action suit.

  • Ka
      3rd of Jan, 2011
    0 Votes

    I agree with all above complaints. It's [censor] being on hold for 47 minutes, being transferred 4 times, and than customer service doing everything in their power to keep you as a customer even though you want to cancel. By the way, pay attention to your bank accounts the $75.oo cancellation fee that they never disclosed will be deducted. I hope you wont be overdrawn like im gonna be.

  • La
      11th of Jan, 2011
    0 Votes

    Each time I renewed my Sirius Radio service I would call and get their best price and specifically say, no automatic renewal, I will call and renew when the time comes. So my subscription expired last November, they sent me a bill, I phoned them, went through the half hour wait, a person came on the phone who I was unable to understand, I advised my car lease expires in March, thus I only need four months service, communication with him was imposiable, he kept asking should I cancel your service, I kept saying I told you what I want, he did not understand, I asked to speak to an English speaking person, preferably an American, he refused to help, I terminated the call.
    A couple weeks ago my phone rang, it was a recording, I pressed a button, a lady came on saying can I help you, again very bad English, I said you tell me Sirius called me, I did not call Sirius, the language was so bad I asked her to have someone who speaks good English call me.
    As my subscription expired, I swithced the band to FM in november, today I received an invoice for $34. Then this evening I received a call from Sirius, an option was billing concerns, I hit #2, waited 30 min, then a person answered the phone, I explained that I received a bill for service for something that I did not want, my agreement was no automatic billing, when the subscription ends, based on the price I would determine if I wanted to renew. He said he did not understand me, so connected me with cancellation dept. The lady I spoke to, Ramone spoke English and understood my request, she advised my preference not to be on automatic billing was in the system, however, she was unable to cancel my the invoice. I asked to speak to her supervisor, again I waited for him, Sean, told him my story, he said he will cancel my account, but I must pay the $34 invoice, I advised I was not going to pay for something that I did not buy. I asked to speak to his supervisor, he said that he is as high as I can go with Sirius Radio.
    Needless to say I am very disappointed with Sirius Radio's service, Ranone is the only person who saw mypreference in the file, but was unable to assist me. I just Googled Sirius Board of Directors, and CEO, I have their names and will write to each person on their board of directors as well an the Phoenix and New York Better Business Bureaus, and the New York State Attorney General.
    Any suggestions on who else I can write to would be appreciated

  • Ji
      10th of Jul, 2011
    0 Votes

    I contacted the Better Business Bureau of New York. Their job is to go after idiots like Sirius. If the BBB can't resolve it, you can file a complaint with the New York State Attorney General's Office. They have a way to file a complaint either on-line or by printing out a PDF form. One way or another Sirius will need to cut the service at no cost.

  • Er
      29th of Aug, 2016
    0 Votes

    Hey guys and gals in the Sates
    Things with Sirius will get really ugly, they have just hired Global Telesourcing in Monterrey Mexico, the same call center that works for Comcast (Xfinity & Xfinity Home); by November 2016 renewals, retentions (there is no cancelation department in these two companies: Comcast, Sirius) & outbound sales (saved or recovery accounts -past customers who have cancelled).
    How do I know? well I work for Global, and well at least now you won't deal with bad English since all of us have a native accent because we went to school or lived in the States; but now you will instead deal with real sharks heavily trained to not accept a "No thanks" as an answer.

    May The Lord have mercy on you guys!

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