Sirius Radio Canada — Poor service - illegal credit card charges
My wife and I were customers with Sirius for a few years. In October 2009 I got a letter notifying us our renewal was soon. I didn't authorize automatic renewals when I signed up. The renewal amount was outrageous...over $200 so we requested an invoice detailing what the charges were for or we would not renew. Sirius advised us we could get that info from their website if we log into our account...but all the website showed as the amount owing (nothing about what the charges were for) so we sent a second request for an invoice and stated that if they did not provide one we would not renew. They did not provide an invoice.
In April 2010 I we got a letter stating FINAL NOTICE - PAYMENT REQUIRED...no amount...no invoice. I emailed them and again told them we were not renewing and I stated they did not have authorization to charge my credit card.
Here we are in August 2010 and I find a $20 charge to my credit card from Sirius. I call Sirius and ask them to refund the money or I will report the charge as fraudulent and they tell me they can't do refunds. I remind them they have been told twice we weren't renewing and that I told them in writing they were not authorized to use my credit card. I tell them to refund the money or I will report my card stolen and forward all documentation to my credit card company.
DO NOT USE SIRIUS RADIO.
They sign you up for auto renewal without telling you and without your permission, hence the reason they only accept credit card payments.
They will charge your credit card even after you tell them they can't...which is THEFT/FRAUD.
They WILL attempt renewal even after you tell them not to.
They DO NOT provide statements/invoices of any kind and simply charge your credit card an amount of money without explaining what that amount is for...which I believe is illegal in Canada.
They WILL NOT refund money to you (which I have read in other stories regarding SIRIUS).
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