Singtel Mobile Singapore / the worse mobile service in singapore: singtel
1. Customer lost phone, they give bad service.
I bought an iPhone with 2 years contract from Sept08. Last week, I lost it and called them, the customer service for iPhone was put me on hold for 10 min when I asked for IMEI number, and they asked again and again do I have my phone with me. They are not paying attention to the customer and giving bad service by asking same questions again and didn't even know how to find IMEI number in their database.
2. Extremely high price for replacement of lost phone.
I called again and ask, if I want to buy iPhone to replace my lost iPhone, how much does it cost for 3G iPhone 8GB? They said it cost S$1200.
The iPhone pricing from Singtel are EXTREMELY HIGH, compare to other normal shops that selling S$880. They never give any discount or voucher for lost of a phone. Whereas, other provider will give some voucher to buy new phone.
Singtel has the WORSE service ever and suck up as much money as they can take from the customer. SINGTEL has NO CUSTOMER CARE AND BAD SERVICE, and the service you pay them is very expensive compare to others.
Chan SK's Response, Aug 24, 2017
Hello Singtel – where is our Bill Rebate?
Fauziah, your manager confirm in Singtel official letter ref CRD166129-20 dated 12 July 2016 bill rebate of $8 for my children and myself mobile lines.
Where is our Bill Rebate?
Adam Mazlan's Response, Aug 16, 2018
Hi...my home line, broad band n mio tv was diconnected for don't know reason..we try to on off the supply but still disconnected.
I have been paying my bills regularly n i have no outstanding amount..
I am also your regular customer..
If nothing is being done, and check is still disconnected by tomorrow, i won't hesitate to make another complaint.
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