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1. Customer lost phone, they give bad service.
I bought an iPhone with 2 years contract from Sept08. Last week, I lost it and called them, the customer service for iPhone was put me on hold for 10 min when I asked for IMEI number, and they asked again and again do I have my phone with me. They are not paying attention to the customer and giving bad service by asking same questions again and didn't even know how to find IMEI number in their database.
2. Extremely high price for replacement of lost phone.
I called again and ask, if I want to buy iPhone to replace my lost iPhone, how much does it cost for 3G iPhone 8GB? They said it cost S$1200.
The iPhone pricing from Singtel are EXTREMELY HIGH, compare to other normal shops that selling S$880. They never give any discount or voucher for lost of a phone. Whereas, other provider will give some voucher to buy new phone.
Singtel has the WORSE service ever and suck up as much money as they can take from the customer. SINGTEL has NO CUSTOMER CARE AND BAD SERVICE, and the service you pay them is very expensive compare to others.
The complaint has been investigated and resolved to the customer’s satisfaction.
Today customer svc put me to payment department, I waited 46mibs no one answer n yet my line was cut of out of no where. It's really not very nice.
I have moved form singtel ASDL to Broadband service and my connection should be up from last one week, but nobody following up and still it is not up.
Best part I am calling and following up and calling singtel guys to check and these guys do not have a shame.
Worst service available.
Hi,
I've encountered a lot of "No Service" when I'm at home sometimes. When I've a really important calls to make, I'm not able to make a call. Could you please advice why do I encounter this often? Looking forward to a reply and explanation. Thank you.
Thanks & Regards,
Yvonne
3 months ago I signed a 24months contract up for the Mezzo Channel. Now Singtel ended this channel . No alternatives provided, no refund provided, and I cannot cancel the rest of my contract.
This an unfair contract.
How come my main account money just gone in few second? This is not the first time singtel deduct my money...i hope singtel got a proper explanation cause i got picture that show u scamming singtel user!
Hi...my home line, broad band n mio tv was diconnected for don't know reason..we try to on off the supply but still disconnected.
I have been paying my bills regularly n i have no outstanding amount..
I am also your regular customer..
If nothing is being done, and check is still disconnected by tomorrow, i won't hesitate to make another complaint.
Hello Singtel – where is our Bill Rebate?
Fauziah, your manager confirm in Singtel official letter ref CRD166129-20 dated 12 July 2016 bill rebate of $8 for my children and myself mobile lines.
Where is our Bill Rebate?
My data plan wasnt not even activate since I subscribed on th 28th of Feb 2012.
Umpteen calls had been make to Singtel hotline and nothing was done when I wa told my line will be activate on the 1st of March.
Called again on the 2nd of March and same repond from all the stuff pushing my call around to difference department and was told my line will be activate on 00:00hrs of 3th of March today!
Till now mu data network wasn't even activated yet!
What kind of service is this?
I never expected Singtel was so stuck up for the first time I use Ur service!
Pls PM me for all my personal detail!
Time had be waste from me to keep calling for the service to be connected!