Singapore Airlines / incompetent inflight crew
I was a passenger on board the above flight seated at Row 73 C. Occupying the First Row in the 4 mid-row seats (Row 71 or Row 72, I am not sure of the exact Row number) was an expat family with 2 young children.
During the entire flight, I noticed that the children to be quite active and restless. However, the worst was to come as the flight was starting its descent whereupon the children started screaming their heads off and the parents did not appear to be in control of the situation. The children became extremely distressed and frantic and needless to say, the noise from their tantrum was unbearable to the rest of the passengers seated in the Upper Deck.
Not once, did any of the Inflight Crew come forward to try and remedy, let alone abate, the situation.
This is most unacceptable. Such apathetic attitudes would correspondingly raise concerns as to whether or not the Crew would be competent if a serious safety or security issue should arise during a flight. There were two senior stewardesses (in the green uniform) covering the Upper Deck and a host of other Inflight Crew members. I would have expected that leading stewardesses should have well acquired the necessary skills to handle such a situation, which to my knowledge and experiences of flying, is the most basic common problem that is likely to occur on any given flight.
It was blindingly evident that the children were unable to cope with the change in air pressure during descent. All that was required was to issue each child with a lollipop or something similar on which they could suck so as to dispel the build-up of pressure in their ears. Invariably, the parents themselves shoulder the majority of the accountability; knowing and anticipating their children’s difficulties, they should have consulted with their family pediatrician for suitable remedies prior to taking the flight.
The situation was further hampered when the Inflight Crew turned off the inflight entertainment movies whilst the tantrums were ongoing. Had the inflight entertainment remained active, the passengers could have tuned in to some music or some other audio visual distraction in an effort to abate the noise from the children.
At disembarkation, there was a leading stewardess sporting a plastic fixed smile on her face, standing at the aircraft doorway seeing off the passengers. When I mentioned that something should have been done about screaming children on a flight, she ignored me and looked away.
This experience has simply reinforced my impression of the Singapore Girl icon as “nice to look at but a total loss in crisis management”. Notwithstanding the Singapore Girl icon reflecting upon the image of the Airline Company itself, the entire Inflight Crew consisting of male and female staff were totally hopeless in this crisis situation. Inevitably, an airline is only as good as its crew.
I had to surf the internet to obtain the postal address of Singapore Airlines and whilst doing so, I noted there were an alarming number of passenger complaints about Singapore Airlines, which surprised me. This, coupled with what I witnessed on flight SQ 856, throws the Airlines image in a whole new light.
Perhaps the time has come for SIA Management to seriously take stock of and review its Inflight Service Training Manuals.
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