Shoppers Drug Mart

At approximately 8pm on March 21 myself (Trisha Sehl) and my fiance filled out a prescription at the 20 Warren Ave location in Oshawa. During completion of the prescription I was asked if I was familiar with the medication I was being prescribed, and although I answered with a yes, I was told that the pharmacist would like to ask me a few questions. I then went over to the consultant wicket where I was met by a young women who looked to be of Indian decent. I did not catch or remember her name due to the shock of my experience next. The woman asked me if I had taken this medication before and I told her my familiarity with it and was breif because the medication being prescribed to me is of a very personal nature and makes me uncomfortable to speak openly especially at a wicket and not behind a closed door. The pharmacist then asked me straight out what the medication was for and I was again shocked because her being the phamachist should be educated on what she is supppsed to be consulting me about. The pharmacist behaved in a manor that was extremely unprofessional and very inappropriate. The woman proceeded to try to find out further information about my personal situation and advise me on what I was already clearly aware from my own prescribing doctor. This pharmacist breached confidentiality of my medical information in a public setting and did not once offer or get the hint that she should be discussing these personal topics behind closed doors and not in a over the counter environment. Personally I am 8 months pregnant and my patience for ignorance is at an all time low. I was able to leave the pharmacy without telling this phamachist exactly what she did wrong in a field she is supposed to be professionally trained, but instead left because I was much to distraught to get out anything else verbally. I was extremely upset, and even after the incident I am still feeling very strongly about how poorly that phamachist handled me as a customer. I also work in the community as a child and youth worker and have had close experience with this specific pharmacy for over a 4 year span. I have had to fight at times for my clients medication and clarity on prescription issues due to the lack of efficiency/education from that pharmacy. I really feel that a professional trainer should be assessing these workers or terminating individuals who do not understand basic confidentiality, and respect of people's medical history/issues. I will no longer be filling my prescriptions at this location or for any other shopper's drug marts due to the build up of ridiculous issues due to this pharmacy. I would suggest however that as a corporation that has been around for many years that you start to look into these issues as they can result in customers taking legal actions toward your company/ employees/ stores. I hope to hear a response and be aware of the process of resolution that will be taken due to this serious issue. If not I can only assume the negligence does not only start with this specific employee but resides with the rest of this company.

Hello I would like to file a complaint about rude customer service I received from your location on
1183 Barton St East, Hamilton Ontario
I have been a customer there for years and have never had a complaint until the last couple times at the post office there. The lady there was so rude to me the last 3 times I have been there. I have also witnessed her being rude to other customers as well. Her name is Sarah Constancia and she had yelled at me making me feel very bad, I left there in tears, not only did she ignore me and not want to help me, but I was just trying to ask her a few questions and it seem like I was ruining her day. This is not the first time it has happened to me. I don't know if this is just the way she is, or if she's having a bad day. I wasn't going to say anything but as an older lady I would expect a little more kindness and respect.

Sincerely,
Marie Bartley

Store 0331
I have been on the fentanyl patch for over 2 years to chronic back pain and I am under my doctors strict supervision. For the last 6 months every time I go to get my prescription I am made to feel like I am a drug addict and that I should not be taking them. I understand about the opiod crisis but these pharmasicts are making actual ppl that are actually in pain and need it feel like we are doing something wrong. This stigma each and every single month I go to get my meds is ridiculous. They are NOT a Dr. And they are certainly not MY doctor. And I should not have to feel like a drug addict. I have never abused my medications I am in constant contact with my doctor. And to top it off they talk loudly in front of other customers so I have other customers looking at me now knowing that I'm on opiods. Ridiculous.

Store # 613
Address : 6579 Highway 7 East, Markham On L3P3B4
Phone : [protected]
Associate owner : Hamat Bhana

The following drug is covered by the Ontario Drug Benefit Program:

Indapamide Hemihyd 1.25mg.

I am a Senior 66 years old and covered by the Ontario Drug Benefit Program(ODBP).
Shoppers Drug Mart has been charging me for this medication referred above for the past year. 4 refills of this medication were taken by me in the past year. My insurance company Manulife drew my attention to this error by Shoppers Drug Mart and asked me to claim a refund from the store.
A letter dated 22nd February, 2018 was personally delivered to the associate owner Hamat Bhana, this was followed by 2 visits to the store, no response as yet. My other heart prescriptions are covered by the ODBP and purchased from the same store. I have been taking prescription medication from this store since the past 5 years.

I wanted to buy 10 Baxter Butters as advertised in the flyer (which clearly displayed no limit on it). When I did, the cashier was very abrupt and told me there was a limit of 4. When I informed her that I did not see that information on the tag, she told me ‘The limit on anything on sale is 4 and always has been'. When I asked her where I could find this information, she pointed me in the direction of the store flyer which made no mention of it on the ad for the butter, but down below it did say ‘we reserve the right to limit products' which I understand but I don't now know why the limit is assumed to be 4. The cashier left me feeling embarrassed as she was being very loud and making it appear as though I was being a difficult customer. I don't mean to make anyone's job any more difficult than it already is and I understand that working with the public is tough. However, being a small business owner means I need to ensure I am being cost efficient, and keeping my expenses in check. Being a small business owner means I don't get economies of scale like most mass-producers would. I just would have liked to know exactly where that number came from as she explained ‘it just has always been 4', even though I've never encountered this in my nearly 3 years of puchasing this product on sale at this retailer.

Hi there,

On Dec 21st I had my Permanent Resident photo taken with the intention to submit it with my PR application. When I got into the store I was assured by the staff that they knew the PR specs. They dismissed my offer to provide them with the specs.

Last week when I expected to receive my PR card I was notified that my photo didn't comply with the specs required for a PR application. I went back to the store and asked to review the specs you have in-store. To my surprise, the store did not have the latest PR photo specs on file, while now follow the same specs as a Canadian passport photo.

Because my PR card was delayed due to an error made at your store, I had to reschedule a trip I booked for the end of the month and pay extra fees, which could have been avoided if your staff was informed with the latest specs.

Please take the time to check that all of your stores offering government photos are informed with the correct information. I'm sure I'm not the only one who ran into issues over this, and I worry that others have faced harsher consequences due to this simple error.

I was they only person in line holding two cosmetic products the staff at cash would not cash my items because they were cosmetics and need to be cashed out at the cosmetic boutique. He said he would get in trouble. I went to the cosmetic boutique and had to wait in line and after waiting a few minutes I left my cosmetics. Not sure why I couldn't purchase my items with the attendant not at cosmetics as he had know one in line. Also, I called exiting the mall and spoke with the cosmetic boutique worker, as I told her what happened and she explained how all cosmetics need to be purchased at the boutique.
Just wanted to let you know I didn't purchase my items because your sales people know nothing about customer service. Explain to me, If I had a bag of chips and a lipstick...which line do I need to pay?

I am very disappointed in the lack of customer service I received...I will be purchasing my cosmetics from other places from now on..

March 15, 2018 around 8pm...store not busy at all...cosmetic boutique had one customer at the time

Olga [protected]

I don't know when I purchased my blood sugar monitor but when I paid for it the person on the pharmacy desk nicely told me I should get a prescription for the strips instead on paying $80.00 . Since I didn't go to the doctor for a number of months, I thought I would just buy the strips anyway for $80.00 on seniors day. Just this week, March 12, 2018, I had a meeting with a diabetes specialist who informed me that I should never have paid for a monitor whether I have a prescription for the strips or not. The person at Shoppers was very nice to inform me about getting a prescription BUT she should have also informed me that I would get the monitor for free when purchasing the strips or receiving the strips with a prescription at the same time.
She was very nice and I think just lacked this knowledge.

I called the shoppers that I deal with regularly to fill a prescription over the phone so I could go and pick it up. I spok with a girl named Alex on the ohone(she was great). After explaining to her that I was out of all of our families inhalers she started to look for who had a perscription left Turned out it was just myself. So she said that I had just filled two in three weeks ago but should not be a problem.
I then went to the store 1/2 hr later as instructed to be told by the lady filling the perscription that she could not help me as it had not been 30days. Not overly happy I left. Then after I left I logged on my benifits to see and nothing was even submitted to say it was denied.
So just wondering if it is more of a company policy to deny before 30days or what the real deal is. Especially as a ventilin inhaler can be used as many times as needed. That and you would think that being there has been a air quality issue for the last week common sense would step in and say. People with breathing difficulties might be using it a bit more
I would like a actual answer in writing pls as I also will be talking to my benefit company in the morning to make sure something was attempted and that there is this clause on my benifits as I have never had a issue with the plan before except at shopper
My number is403 999 1651 if someone would like to discuss further. Thank you

2339 ogilvie rd location in Gloucester Ontario. I patentally waited in line after a very long line up. So much so she had to call for another cashier. I was purchasing a bag of chips and asked for 40 dollar cash back. The cashier proceeding to yell at me no I don't have any money for you to have cash back. I asked her if the other cash that was being operated at the time was available and had money she then again yelled and gave me attitude saying no he doesn't either! It was extremely embarrassing and I do not deserve to be treated like that. Also there never seems to be any sort of manager ever. I cannot even talk to to complain too. My boyfriend got kick out because he was treated like [censor] as well. The cashier asked if he wanted a bag after the transaction was complete with debit card. So no he's not gonna put his card in again for 5 cents. And she was extremely rude and embarrassed him as well. H e had to walk home with an arm full of stuff... I'm sick and tired of bro g treated like garbage from this location. March 13 2018 at around 440pm. My name is Tara Trudeau and my number is [protected]

On Mar 11, 2018, I ordered prescribed medication at Shoppers Drug Mart #[protected] Cambie Road, Richmond BC). I need to complain 2 things about the Pharmacist, Katie Gretzinger:
1) Infringement of private rights. She shouldn't asked me the reason why did the doctor prescribed these medication to me in the first question. I paused and didn't answer for a few seconds because there were people around me. Then she asked "is it because of mood. I nodded. She kept asking " Is it because of depression?". I nodded again. Then she told me the side effect about the medication such as constipation, etc. What's the point to ask the reason for prescribing the medication? It seems like not affecting how I will take it or causing more side effects. She didn't explain why she needs that information. All a pharmacist needs to do is to explain how I need to take it and the side effects!
2) She didn't give me all medication as I requested. I dropped my prescription off and back in an hour. Then she told me I will need to come back again in 2 weeks for my safety reason to have the refill?! I know I have different dosage starting in the 3 weeks. From my previous experience with other shoppers drug mart pharmacist, they would have made it clear on the label and told me before I left. Why couldn't she done it in this way? Even she made her own decision, should you call the customer and ask for advice before you do so. I have 2 kids and I need to work. I am busy all days in a week. Thus, my husband and 2 kids (baby) needed to wait in the car for her to prepare the rest of the medication. This is not respectful to the customer. We are the customer, we made the choice, not the pharmacist! Unless you can deliver the medication to me without charges!

Please put a security feature on this card. Since the switch, I've "lost" the new card with all my points I've been saving for years )over $75) and then a new card with $30 was stolen from my jacket pocket at my gym. I didn't even have a chance to put either in my wallet when they went missing and I have no way of getting them back. I'm now shopping at Sephora where my account is safe

I recently received a Shopper's Drug Mart Gift Card when I went to redeem the card the cashier told me they have been having a problem with them so she had to get the manager on duty who then told me if I want to redeem the card it will be a 45 minute wait or I could go home and do it myself. Fortunately it only took 15 minutes but will definitely be my last visit to Shopper's

I shopped last week and asked for a maybelline new lipstick that i really wanted coz I checked it has a very good review so I came across this lady named hosai at first she was so pleasant that asked if I need help and I told her what I want so she showed me the lipstick but the color that I wanted was not there so I asked her if she can check with other shoppers nearby which is Surrey Central and Nordel Way. I've waited for about 15 to 20 minutes but she never came back to me so I went to the front of cosmetics and found her she was in her mobile phone... I was so disappointed that you asked a customer to wait and you will just be in your phone for 15-20 minutes. As a person in managerial position should be professional enough in handling customers.. I will never shop in this location anymore if the manager is into phone I think much more the other cosmetics staff.

I bought Advil at Shoppers Drugmart in their branch at Square One Mississauga Ontario last March 4, 2018. While I was opening the bottle I noticed that the expiration date was January 2018. I went back at Square One Shoppers Drugmart March 8, 2018 around 6:20pm to inform the manager about my concern so they will be aware that they have expired products on their shelves so they can check if there are still some medicines that are expired to be removed. However, "Fae" the lady whom I spoke to who happens to be the "assistant manager" does'nt even know how to respect customers. She raised her voice saying that "expired medicine products" can be sometimes slipped on the shelves and could happen sometimes. She even told me to talk to the owner if I want to raise my concern. Is that the proper way to approach customers who bought an "expired product" at Shoppers Drugmart? I find it very unprofessional! She talked to me as if it was my fault that I got an expired item and she sounded like selling expired products is not a big deal and should be taken for granted. She did'nt even apologize! Shopping from a very reputable Drugmart in Canada is expected to have people especially in the management position to be more courteous to their customers and be more responsible in tracking the items that has an expiry date on it. The assistant manager "FAE" at Shoppers Drugmart in Square One should undergo customer service training. The lady in the cashier was the one who apologized in behalf of the assistant manager which is very shameful as she's supposed to know better as she holds a managerial position.

I hope my concern will be raised to the head office. Social media is very influencial nowadays. If I get treated the same thing next time, I'm going to post my concern in social media if that is the only way the management can hear my concern. It is not about the money I've spent but more on how the assistant manager handled the situation. I don't think there is an excuse in selling expired products and it shouldn't be taken for granted. Most importantly there is no excuse for being rude to your customers.

I bought two packs of Enfamil A+ Gentlease ready to feed formula on Jan.14 and Jan.24.
My baby was born on Feb.15. I fed my baby two bottles in first two weeks. Now the third week，yesterday I tried to feed one more bottle. My baby refused to eat. And I tried the formula by myself. It tastes like bitter. I opened another new bottle and tried. It tastes like bitter either. The expired date of the formula is 2018 Sep.28. The formula goes bad within the expired date. And my three weeks newborn baby ate two bottles of them. That's really unacceptable. I really want to get a good explain from shoppers drug mart. My email is：[protected]@gmail.com.

I called using the automated prescription refill service on March 3/18. I chose to have the medication ready for pick-up the following day. When I went to pick it up they had no record of my refill request. --Ok, frustrating, but errors can happen. I happended to have a new Dr's order so gave it to the lady at the front desk. I also let her know that I only needed a refill on one of the meds on the list, but I did need a refill on the third one since my Rx for one the the meds had been doubled. I was told that they would have it ready the following day. When I returned the next evening the order had not been completed and the pharmacist said that they had called my house earlier needing to talk with me - no message had been left on my phone. They said that it was too early to get any repeats. They didn't realize that the medication had doubled. I once again was told to come back the following day to pick it up. Luckily I decided to call ahead before walking a km to get it. They didn't have it filled and I was told that they didn't have the amount that I needed but "they could give me 2 50mg tablets instead of 1 -100mg tablet", and that they could have it ready by tomorrow March 9th or I could wait until the 12th! When I first went in to talk to the staff I had made them aware that I was very low on my meds since my order had been doubled and was taking my current meds but doubling them.
This was the worst service that I have ever received at the shop, but have found that a very large majority of the time the medication is not completed when come to pick it up --even when it was supposed to be completed earlier that day or even have come 2 days later to get it and "they are just finishing my order" --that should have been completed for pick up a day earlier. I have finally had enough and have switched to a new pharmacy.

I have been to the shoppers drug mart on Lundys Lane 3 times recently and each time I have been offended, and feel discriminated because I have visable tattoos. I was ignored and made to feel that what I asked for was of some huge inconvience to the man behind the counter. They had rudly snaoed that the gravol was in isle 4, I said I wanted the larger bottle which was behind the counter. By my 3rd visit my fustration was clear, they laughed and ask why would anybody need that much, which made me feel embarrassed and upset that every time they made me feel that way. I wanted to speak to someone in charge because I couldn't brush it off and take their rude comments. They called the security guard over, they spoke to him quietly and were pointing at me. Guard came over and demanded i empty my pockets, which there were no indication that I had stolen anything. I asked if he directly seen me put anything in my pocket..he answered no, we were still in the store at this time. I told him if he wants to know whats in my pockets to call the police and gladly comply. As they were talking to me someone set the theft alarm off which they watched and let him through no issue at all.
Clearly I will never come back to and shoppers drug mart ever again, unless I can feel whole and respected somehow.
I dont normally complain and I dont expect anything. I hope that the people working at lundys lane at around 12;30 pm understand that its not ok to treat customers the way they consistently treated me.

Since the new points card came out, I was a dedicated shoppers drug mart shopper but now I refuse to shop here because the points system is worthless.

I would look forward to your points event days especially the 18, 500 when you spend $75.00 because you would get almost $30.00 back now with the new points system you would have to wait until you get 300, 000 points just to get back $30.00 what a awful merge you guys did doing this.

I would spend hundreds a dollars if not thousands on my beauty and baby products now I just go to walmart or another store because this PC optimum card is not worth my time and spending my money here at your store no more.

I had switched all of my prescriptions to this Shoppers pharmacy when I moved here within the last six months. Twice over the past two months, the pharmacist/manager, Marcel, refused to fill my physician's prescription because she didn't agree with the dosage. My physician had to contact and speak with her directly. I called to check to see if they had any of the medication in stock prior to bringing my next prescription, and Marcel got very rude, aggressive and wouldn't answer if they had any in stock and that she would discuss it when I was there. I told her it was the same prescription from twice before and only wanted to know if it was in stock, as the staff had told me the last time to call ahead in case they needed to order it in. She still refused to answer me, and I asked her why she was being so angry and rude. She declined to answer. My physician has now told me she will never deal with this pharmacist again. I will never use this store again, it was extremely insulting, unprofessional and rude.

I have been a very good customer at this store, as it has been my main store and I've spent a lot of money for products, both pharmacy and non. The extreme rudeness and aggression of the manager of the pharmacy is unacceptable.