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Shell Vacations / bait and switch

United States Review updated:

Purchased a 159$ "opportunity" to visit up to 4 locations to hear their time share presentation.
After deciding where we would like to travel were told we must submit 4 nights x3 at least 2 weeks apart - a fact that was not seen in literature or heard in phone presentation. There of course is an "upgrade" available for 30$/night, in addition to the 12 to 14$ tax and resort fee of 15$ per night Talk about a money waste!!!
Has anyone looked into the fraud of this company - we would worry about any contact at all and/or getting hung out to dry if we did make arrangements - My thinking is they are making their money on the 159$ that we and many others are donating after the frustration of trying to schedule a resort visit.

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Comments

  • Sh
      Jul 08, 2011

    Hello Su and Jo,
    Please rest assured that these are legitimate vacation vouchers sold by SVC. If there are any additional fees, we would need to speak with you directly in order to look at the available resorts, dates, unit types and voucher type to determine what, if any, fees might apply. We can, without a doubt, promise you that these are legitimate offers and are in no way an attempt to hang you out to dry. We at SVC truly do value our customers and would not treat you in such a way. If you would not mind contacting our Customer Care Department with further details of your situation, we would be happy to work with you and our reservations department in order to straighten out the reservation and any confusion over the terms and conditions. You can email us at [protected]@shellvacationsclub.com or call us at 888-947-4355 and we would be happy to assist.

    Thank you very much for your time and we hope you have a wonderful day.
    SVC Customer Care

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