Shell Vacations ClubMisrepresentation of product

V
This review was posted by
a verified customer
Verified customer

These people sold us a lie that we could get hotel rooms for $33 per night anywhere in the world. Offered to give 1000 points for sales referral but never awarded the points. After returning home and following up on the points we were told that the referrals must purchase a timeshare before the points will be given and escrow must be closed. We have paid this timeshare in full and have not been able to book any reservations due to availability. We are still trying to make reservations but to no avail every place and date we want is booked or there is exuberant cost involved. We just want out and to recoup some of the cost we have invested.

Responses

  • Sh
    Shell Vacations Club Jul 14, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Hello Venus,

    We are so sorry you are having any trouble with your membership. We understand that you have been speaking to our agents and that a representative from your sales center will be in contact with you very soon, if not already. In the meantime, if you should require any assistance in booking a reservation, please do not hesitate to contact our Member Services team, who will be happy to assist.

    Thank you again for giving us the opportunity to better serve you.

    Shell Vacations Club
    Customer Care

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