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Sheer Cover-Guthy Renker / Haven't received the product after paying

1 India Review updated:

Hi, My name is Dipali.. I recently purchased Sheer cover make up trail kit after watching the stupid ad on television.. I did lot of research on this product before placing an order.. Once I received the product I paid the FULL money including the shipping charges.. However, I realized that the product I ordered is not for my skin tone so I chose to change it to the right shade.. I called sheer cover people and explained my problem... One of the representative asked me to send the product back to their company by courier and they will exchange the kit. The very same day I couriered the product hoping I will get the kit back soon( BLODDY HAD TO PAY THE COURIER CHARGE AS WELL) Its been more than 10 days and I am still waiting for the products. I have been making several calls to Sheer cover to find out the status, every time some new sale representative gives me stupid explanation that they haven't received the product which is not true because I have the proof that the products been delivered to the right address and its been signed. I called back to complain but the supervisor is not available Wow I am not surprised, the other day their systems are not updated again I am not surprised.

This is totally insane and a very bad customer service. I am going to ensure that none of my friends and their friends buy this ### product. They are just trying to rob our money by showing ads with celebrity so people can fall for their scam. Please do not fall for this ### sheer cover if you want to save your money..

Dipali Sable

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  • Su
      18th of Sep, 2009
    0 Votes

    I can understand your feelings, but i can only say one thing that sheer cover is the fantastic product, the customer service WAS not good, but it is very good now.
    You should try one more time... Take Care ...

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