T Sep 13, 2017 Review updated:

Tried to cancel cable subscription. Couldn't get anyone on the phone. After 40 minutes hung up. Went to Metrotown kiosk to cancel. Got the most ignorant rep named Mila. Kept spouting "it's policy" but she didn't understand what she was saying. Came in frustrated but left mad. Will never ever use Shaw again. Mila should be fired. Worst, most ignorant rep I've ever encountered in any industry.


  • R
      Sep 18, 2018

    I'm getting disgusted with Shaw this past week I returned to Shaw from Bell may be a big mistake I had problems with
    the clock on my PVR box so after waiting for about 5 days to get a tech to come and look at it. He comes in and I showed him on a piece of paper what the clock was doing so he puts a new PVR box in starts to set it up and after about 1/2 an hour he says I just got an e-mail telling me that I have to leave, he says someone should call you to see if the set up worked after about 3 hours still nothing I decided to call for another tech he had me set up in about 10 minutes. Then the next day I noticed that that channels that I asked for were not there so I called again, this time the tech puts me on hold and after 1/2 an hour someone else answered the phone and I had to be transferred again, the next day I went to watch my mass on vision TV and that channel was gone I had to call again to get that channel back. then a asked for a form for direct deposit and I still don't have it so I had to go to the office

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