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Sears / poor communication/customer service

0% 1
Contact information:
White Plains
Phone: 914-428-0031
Jan 2 purchase garage door opener w/Sears Credit Casrd. 2 hrs later decided to have Sears install Called the number on sales slip. Order taken - told I would hear from installation people . No call. Same day called same # to ensure order was in process since I hadn't heard within time I was told. No record of my order. Reordered installation service again on Jan 2. with my Sears Credit Card
Called Jan 5 - order was not processed. Finally, I'm put in touch w/credit card dept. Told card was not good even though the expiration date is Feb. 09. The date of the order for the installation was only 2 hrs after I made the purchase of the garage opener. Finally, no one had the courtesy to call and indicate that there was an issue with my card which I still don't understand - it's all adding insult to injury.

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Sears Brands Logo Sears Brands
Customer Service
3333 Beverly Road
Hoffman Estates
United States - IL60179
+1 847 286 2500
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