[Resolved] Sears Kenmore Washer / master protection agreements
Well it happened.. the front load washer started making a bumping noise when spinning and bits of plastic started showing up in the wash. So we think no problem we have the Master Protection Agreement that we have paid for 7 years to keep in under warranty. Call Sears to request the repair today 5/14/2013 and are told the first available service date is 6/11/2013. Don't know what world Sears lives in but normal folks can't go almost a whole month without washing clothes. This is unacceptable service, Sears you are losing customers because of this. We have several items under this Master Protection Agreement and are paying a lot of money each year for this protection. We won't happen again, fool me once shame on you..
My advice if you are considering buying from Sears or their Warranty service DON'T.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Sears Brands Customer Care's Response, May 14, 2013
My name is Susan with Sears Social Media Support Escalations team. We are a single point of contact for escalated issues which means that we handle issues from start to finish with one dedicated case manager. I found your post here and wanted to reach out and offer our sincere apologies for the length of time it is taking before our service team can come out and diagnosis your washer issue. Also, because of having a Master Protection Agreement on your washer, we do offer compensation for your laundry costs while your machine is not working properly. We'd like to speak with you regarding this situation as well as speak with you regarding your customer service experience. We value your business very much and want to make sure that everything that can be done to help you is being done. Please send the following information – contact #, screen name (GaHack1), phone # used at time of purchase to SMAdvisor@searshc.com.
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Sears Social Media Support
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