[Resolved] Sears Home Services / sub-contractors used by sears
So for those who have read my complaint on Sears Home Central we have the following with regards to the sub-contractors they use.
1st Giant Heating out of bridgewater mass., is someone to avoid. their work is shoddy, without question below average and there is a good chance you will have call backs and damages. They had to return mutliple times to evaluate the vibration of the newly installed furnace. On the 2nd trip they simply lied about it but on the third trip they acknowledged that they had lifted the pipe which was not rattling against the floor, sheetrock or both. They would go on to say that the electrician that was noted on my first item evidently no longer works for sears or they have not seen them.
However, they went on to try and bubblegum the vibration rather than simply fix it. The 2nd item is the thermostat. While they installed the correct one they simple screwed it into the sheetrock. When I observed this i indicated it appears rather loose, yes? Well usually we hit a 2x4 at which point I say, " ahh I don't think so".. Maybe you should use the sinkers and reinstall.
Through-out their initial install they did nothing but complain of how little they earn from Sears in doing this work! They complained about other subs and issues related to working with Sears.
They damage things after installation and try to walkaway from their responsibility and are not someone I can recommend. For that matter perhaps I would advise to stay away from Sears as their track record from my viewpoint is not a good one.
Customer care service did everything in their power to resolve this complaint. All attempts to contact the complainant have failed. Therefore, this complaint has been annulled and must not be considered where image of the company in question and it's services are concerned.
Kenmore Customer Care's Response, Jul 06, 2011
I came across your post and I wanted to reach out and offer our assistance in getting this unfortunate situation resolved. We’re very sorry to hear about the service you have received from our team and we apologize for the frustration this has caused you.
My name is Susan and I am part of the A&E Solutions team. We understand your frustration and do want to see how we can be of assistance to you. At your convenience please contact our office at [protected]@aefactoryservice.com so we can further discuss your concerns. In the email please provide us with a contact number and the phone number the furnace is listed under and we will contact you directly. In addition please include your screen name (dwb54) in your email for reference to your issue and we do look forward to talking to you soon.
A&E Solutions Team
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