Purchased an item online and used my $120 Sears Rewards towards the purchase, leaving a balance of $5.00. The item I purchased NEVER arrived; Sears took my rewards pints for this item and did not reimburse me for $120 on my account. Was charged $125, then credited $120. That would be fine if I received my product. They just don't get the fact that this product would have been credited to my account anyway because I never received it; how on earth does this make sense?? They took my $120 rewards points and I got nothing for it, not even a credit on my account. Forfeited my $120... canceled my card after 20+ years.