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2.3 2934 Reviews

Sears Complaints Summary

944 Resolved
1989 Unresolved
Our verdict: Engaging with Sears, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Sears reviews & complaints 2934

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12:08 pm EDT
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Sears refrigerator

I purchased a "reconditioned" side by side after being reassured that it had been inspected and certified as 100% working. I was trying to decide between a new refrigerator and this one, the sales person assured me that it was no risk to purchase the reconditioned one because if anything went wrong, I would have a Food Reimbursement Guarantee. The unit was delivered on a Wednesday and NEVER worked. Sears finally sent a repairman out on Friday and he said the unit's system was restricted and had been tapped. It shot oil out as he examined it. I returned the unit on Saturday and it took 3 WEEKS for them to credit my debit card. Customer Service at the store is HORRIBLE. DO NOT DO BUSINESS HERE! They are refusing to reimburse for the Food Loss. I had to go to the District Manager to be reimbursed the delivery fee.

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Sears sears repair and service on dishwashers

July 23rd, 2009

My Sears Disaster Story:

I have always purchased my appliances at Sears because in the past, they have been decent products, and they were always good about their word and warranties.

So when we built our dream home, I purchased a DCS Gas range, range hood with heating lamps, and 2 Kenmore Elite dishwashers. I wanted the best products out there, as we are avid cooks and we really have a dislike to washing dishes. So we bought 2 dishwashers, and had them installed in our dream kitchen. We spent over $20, 000 on the Sears products I mentioned.

From day 1 the dishwashers haven't been working the best. So I called Sears. They blamed it on our water..perhaps our water wasn't hot enough. So we had our Plumber come out. Paid for him to make an assessment that it wasn't our water. It was good and hot. It had to be the dishwashers. I called Sears again...and they took a look. At first they thought it was the soap dispenser. They replaced that. Still no luck. In the meantime, the service repair man ( Mr. Appliance) forgot to reconnect a hose and when I turned on the dishwasher before bed, I woke up to a large pool of water all over my custom, hand carved maple floors. My entire first floor of the home is done in maple, and is open concept. So you can imagine!? When I called the guy about the leak...he was worried, as he knew my floors would be difficult to repair and would not be cheap to replace. I told him, I knew he didn't purposely do this to me, and that I would have my Contractor take a look and release one of the planks in the floor, so the rest could dry properly. I didn't send a complaint or bill the company for anything.

Of course the dishwashers still weren't working properly. Dishes were dirty, etc. I called again. The same man came to try and repair. He wasn't sure what the problem was. This happened several times. Trial and error with parts with both dishwashers.

This continued on and off. I kept my warranty up to date, as I knew these dishwashers weren't good.

A year later, still trying to repair these things, a different company tried to repair them ( Sears was no longer using Mr. Appliance in our area) I do not remember the name of this company, but they did similar things and nothing worked. This time, someone forgot to connect my drain properly and when I filled my sink all of the water gushed underneath the sink, and down to my basement. My house was flooded. I was expecting company at this time as well. Lovely. Fortunately, our basement isn't finished and I was able to get it cleaned up without TOO much damage. Again, I let it go.

Finally, after several more months of living with faulty dishwashers...I put in another service call and realized Sears was now dealing with Atek Appliance repair. I got to know Stacy quite well. She read my past history and problems and couldn't believe all that I have been though. She said she was going to do her best to get these things working for me.

The appliance technicians came. Again, but things got worse. Now the heating element keeps breaking down on the one and the other one had a door issue. It would fly open in mid-cycle, BANG, and hit my dog and child once! It is a very heavy stainless steel door. The hinges were broken, so we had to put a chair up next to it when it was operating so no one would get HURT!

They tried to fix it. Then I get told that my warranty on them has expired. I knew I wouldn't have allowed them to expire, so I proved it by faxing my protection agreement forms. For some shady reason or another...Sears would NOT acknowledge my extended warranty anymore. Stating that I was making this up, and just renewed it after I knew they needed servicing.( Since the dishwashers are now 3 yrs old, I have had to renew them over the years)
I tried to explain that these 2 dishwashers have ALWAYS needed servicing, and there was no way I was going to allow them to expire, as I knew they were lemons. I didn't think it was my fault that I needed to call the service people on a weekly basis, and that it happened to be just a day before I renewed my extended warranty. They thought I was suspicious. Unbelievable!? if they had read the history I have had, they would have realized that I haven't had a week with them working. I called the lady that sold me the machines. Cindy Alton at the Sears in Owen Sound. She told me there was nothing she could do. She said I should have " waited a week" after they broke down again to make the service call, so I wouldn't look suspicious! Imagine that? Then Sears might have believed me. But no, I was honest and called right when it happened, and now I get told I am lying.

So after weeks of anger...and frustration, Sears finally agreed that the protection warranty was good on the one with the hinge problem, but that the one with the main heating element wasn't. ( Obviously this one was the expensive part)

I couldn't take it anymore, life is too short to remain this angry and frustrated, so I decided to just PAY for the part and service myself. $300 and get on with life. I needed to let go, as it was affecting my life. BUT, in exchange, I wanted them to give me a letter in writing that from now on they will honour my Protection agreement, as the forms they mail to you with your payment obviously wasn't enough. I never did see that letter, but I do have copies of my Protection Agreements, and payments for what they are worth?

Then the heating element broke down AGAIN. They wanted me to pay for the replacement, again. Finally, after several phone-calls and hours on hold. They realized that the part had a 60 day warranty, and so they would send back that heater and try another one.

They put in a new heater. It worked a few cycles, and then the machine broke down again and wouldn't even turn on. Then the other dishwasher ( the one with the door problem) completely broke down as well. Nothing will turn on with either of them.

I put more calls in - October 2008.

I went through all of the holidays without any working dishwashers. February, the repair people finally took the one dishwasher with the heating element problems. They kept it in their shop until May. 4 months! No word, and finally the machine came back. It worked one cycle and broke again. Nothing working. I made the call. On hold, sent to several different people, explaining the story over and over again. No action.

So here I sit. July 2009 and neither one of these dishwashers work. I have quoted Sears on the NO LEMON protection policy and I have been told there is nothing they can do for me. I am not eligible for a replacement. I spoke with Bill at Customer Service ( no one will give me their last name) Ext 6732. at the [protected]. But when you call that number, you can not get the option of an extension or Bill. This has happened to me a few times now. People give me their first name, give me promises that they will get to the bottom of this, and if not, they tell me to call them back and guess what? I can't get them.

Next I heard from Mona [protected] ext 233. She told me I do NOT qualify for a buy-out of my machines. I don't understand this? She also told me that the Repair people have been trying to repair my machines, but I won't allow them in my home? I laughed at that, as that is completely untrue. I know the repair people on a personal basis at this point and I even allow them to walk into my home when I am not around. I have had decent relations with them and they have been doing all that they can to help me in my situation, and are frustrated as well. These machines are uneconomical, and unrepairable- obviously. So why do I still have them?

This has been a FULL-TIME job for me, but I am not going to give up, and I will not allow my protection agreement to expire ( which is what I am thinking Sears is hoping for)

Sincerely;

Stephanie

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10:36 pm EDT
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Sears lack of customer service

In October 2008 I had a licensed plumber purchase a water heater since the one I had broke. He purchased a Kenmore Water Miser 6 and installed it according to manufacturing instructions. Fast forward to July 2009, the water heater no longer provided hot water. I called the 800 number on the water heater to have someone from Sears come out and fix it. Two hours later after being left on hold, disconnected, transferred to other non-water heater departments and speaking to incompetent supervisors in customer service in Hicksville, Tennessee and Corn-in-their-ears, Iowa, I finally had the plumber rip out the less than 1 year old Kenmore water heater and replace it with a non-sears product. To say that customer service is lacking with the Sears corporation is a HUGE understatement. It is non-existent. I think they pass you around and put you on hold simply to get you off the phone and fed up that you would rather gouge your eyes out then deal with them again. NEVER, NEVER, NEVER, by anything from Sears that you cannot readily return to a store. No wonder they are failing. HEY YOU CORPORATE GUYS are you reading all the negative comments about your company. DO YOU CARE? APPARENTLY NOT because your customer service still sucks!

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11:03 am EDT
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Sears over the range microwave

5 years ago we purchased a Kenmore Microwave oven from Sears, Model # 721.[protected]

We recently noticed that the glass in the front of the door had slid down partway into the door, leaving a gap at the top to which microwave radiation could leak out. I called Sears Consumer complaints and she told me she had never heard of such a thing, but to unplug it and NOT use it until service could come out. Of course the microwave was no longer under warranty. I was not comfortable with just a quick fix anyway, as that is very dangerous to have radiation leaking into the home. The repair man called me and told me it would cost upwards of $180 just for a new door, that did not include labor charges.

We ended up purchasing a new microwave. NOT a Sears/Kenmore. I will never use that product again. Unfortunately a majority of my appliances are Kenmore, but they do not stand behind their product. Even though it was no longer under warranty, I felt we should have been re-imbursed or credited the amount of the microwave oven. This was a very dangerous situation for my family. I have told many people about this issue with my microwave and will not ever own a Kenmore appliance again.

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Sears service, schedule appointment repair center

Had an appointment that we made a month ago to fix our brocken dishwasher. Scheduled everything around Sears schedule... less than 12 hours prior to our appointment we were called and told we switched your appointment to the afternoon. I called and explained to the phone bimbo that we work also and that we had already scheduled everything around there schedule, including rescheduling appointment and taking time off from work. I was told you are scheduled for an afternoon appointment, sorry thats the way it is. . I explained that we had to work and had already only been able to schedule an appointment arouind when they could be here. Long story short i ask to speak to a manager and was transfered to the hold section from hell for fifteen minutes until even the music got tired of waiting and quit playing. Before the phone bimbo hung up she said the manager is going to tell you the same thing. What horrible customer service, sure glad i bought an extended warranty for a company that just does what they want as far as how they treat customers. I could go on but i am sure you get the jest...The Sears Warranty and repair section need a over hall bad!

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Serger Down
San Antonio, US
Jul 21, 2009 2:46 pm EDT

I have purchased several items from Sears. As a matter of fact I purchased a Serger Machine from there and it is not working. I am very doubtful about calling the Sears to have it repaired. I have heard from actual employees who work for Sears that the Service Department is the worst ever. After reading these complaints it just confirms my feelings.

Sincerely yours,
Serger Down

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6:06 pm EDT
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Sears no one answers the phone

I've attempted for fifty-three minutes to call this store. I've tried numerous departments and even called sears customer service in other locations for help.

Very sad in today's failing economic climate.

I myself own two business and if any of my employees performed to this substandard level on even one ocassion, they would no longer be employed by me.

You have every reason to be concerned!

Finally, I called sears national customer relations. The gentleman was very polite and professional. He put me on hold for a few minutes and returned to the phone only to tell me he had tried four direct numbers, but was unable to reach anyone. Quite frankly, he didn't know what to say.

I wish I could say this is the first time this has happened with the wilkes-barre store, but sadly, it is not.

I have had no resolution to my issue and subsequently will have to take my business elsewhere.

Jay livziey
Blakeslee, pa
[protected]

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10:03 am EDT
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Sears scammers and cheaters

On 4/11/09 a Sears2Go.com ad came out listing a 1468pc. tool set and storage combo model # CO505 for $494.99. On 4/13/09, the last day of the sale I tried unsuccessfully to buy it for this price. I was told it was an error and the price would not be honored. On 4/14/09 the price on Sears2Go.com was changed to $549.99. I emailed them to see if this was another mistake but got no response. On 4/15/09 I tried again to buy it but they would not deliver on the price. I contacted PriceMatch Sears who said they would not honor the price. On 4/15/09 I received an email from PriceMatch that stated after reviewing my emails they determined a Sears2Go pricing error occurred. They apologized and instructed me to place my order, respond to the email with the confirmation number, and a price adjustment would be made honoring the ad. After placing my order on 4/16/09 and emailing them back I received another email on 4/17/09 stating the order had been cancelled and the offer had been retracted. However, as of 4/18/09 my money has not been returned. They stated pricing errors were rare and unintentional but posting 5 different prices on that web site in one week is not rare and emailing me stating I could buy it at this price was not unintentional. They are practicing false advertising and taking my money for a product they do not intend to deliver.

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1:15 am EDT
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Sears damage during delivery

Bought $6500 worth of appliances and paid for delivery in Oct 2008. During delivery of the stove, the delivery company cracked both sides of the counter top. No resolution as of yet. We were told to go after the delivery company (we did not hire them, they are sub contractors for Sears) then Sears told us to make a claim thru our Home insurance. Yeash! Any ideas? Do not buy any thing from Sears EVER!

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Update by Jobber
Jul 31, 2009 9:28 pm EDT

They damaged my counter tops not my appliances!

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blinder
London, GB
Nov 21, 2010 6:01 pm EST

Binder has once again proven the theorem I+A=D. Internet+Anonymous=[censor]

binder
binder
, US
Jul 10, 2009 1:34 am EDT

Two simple words could have saved you from a lot of trouble - "inspect delivery."

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11:22 am EDT
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Sears he2 front load washer

I purchased an HE2 front load washer Qpril 06 for $799.88 and have used it three years (light use - only my wife and I at home these days). Because it was making an unusual noise we called a Sears repairman who told us the machine needed a repair costing $890.00. His only advice was - You should have purchased the extended warranty! Our old washing machine lasted 20+ years while we were raising three children and it experienced heavy use. This machine is junk after about the same amount of work the old machine did in any one of its 20+ year life (we still have it at a cabin and it is going strong). I caution anyone looking to purchase a Sears Kenmore washing machine. My experience has been very bad! And very expensive!

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Sheryl Baca
, US
Jul 26, 2009 10:45 am EDT

I also purchased this machine for the same price in January, 06. I did purchase the extended warranty. 3 months after my warranty expired, the machine stopped going to the rinse cycle. It a piece of garbage and all Sears can say is "sorry". That's not good enough for me. I have had machines which have lasted over 15 years. I don't even overuse this machine. It is just my husband and I also. Before purchasing any front loading Kenmores, beward. They are pieces of junk.

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8:29 pm EDT
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Sears 50 dollar inspection fee on warranty item

I purchased a new lawnmower 7 weeks ago through sears canada because they offer a 2 year warranty. The primer pump is leaking gas as quickly as you pour the gas into the tank. I called my local store and was told to bring the lawnmower in and it will be shipped out free of charge to be fixed. I went straight to the store with the lawnmower and I was told a 50 dollar inspection fee. I have not used the lawnmower more than a handfull of times and I refused to pay it. This is absurd to think a warranty item would have a 50 dollar "inspection fee". I will never buy a major appliace through sears again. As if a practically new purchase breaks is not enough stress and hastle for a customer in the first place, then to have the audacity to ask for more money on top of the purchase to look at the warrantied item. Please!

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Flora Johnson
, US
Jun 05, 2012 2:22 pm EDT

I had a Kenmore water heater that broke after 7 years. It had a 12 year warranty, so I called to have it replaced a week ago. It was supposed to be installed the next day. The first problem encountered was understandable. The replacement unit was too big due to additional insulation so I had to call for a smaller unit. After paying an additions $70 for immediate delivery to my home of the water heater that was out of stock, it has been sitting in my driveway for three days because they the installation department cannot coordinate my installation. I have made numerous calls for the last 7 days, put on hold for hours, have been disconnected, transferred over and over, and no one can take care of this. I paid over $300 for the installation that I have yet to see, plus an additional $70 for a quick delivery of a product that cannot be installed. I am so sick and tired of this issue. This appliance warranty service is a joke!

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SEARS SCAM
Mississauga, CA
May 21, 2010 8:35 am EDT

SEARS IS GOING FROM BAD TO BE A SCAM. I RECENTLY PURCHASED A FRIDGE AND I CALLED TO FIND OUT COST OF WARRENTY AND THEY SAY INSPECTION FEE OF $100 ITS A NEW WAY OF MAKING MONEY SEND A GUY TO INSPECT AND EARN $100.00 FOR DOING NOTHING.
SCAM SCAM SCAM
WE NEED TO REPORT THIS TO THE POLICE

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GaelicEyes10
Boston, US
Jul 07, 2009 8:57 pm EDT

A warranty does not guarantee you're going to not pay for it if it needs to be looked at. A warranty is simply a guarantee that if it breaks and they cannot fix it, they'll refund you the money.

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8:16 pm EDT
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Sears extremely poor management

On July 7, 2009, I was scheduled for a 1:00 pm employment interview with the Sears Outlet in Sacramento, CA. I arrived at 12:45 pm and found that there were 5 other candidates waiting as well. One in particular was scheduled for a 12 noon interview and was yet to be seen when I arrived. I was marginally greeted by a Sears employee who once he determined that I was not there to shop, proceeded to ignore me and the other candidates. At 1:20 pm I asked if in fact interviews were to going to be conducted and was told to "just wait!"
I decided that perhaps I might want to rethink my decision to apply for a position with Sears at this particular location. I wished the candidate that had been waiting at this point for over an hour 'good luck' and left. Not, in my opinion, the way I'd go about cultivating a winning team environment and positive/high employee moral.

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2186 Employee
Anniston, US
Nov 10, 2009 1:24 pm EST

I work at a Sears branch in Oxford, AL. This Sears store is for the most part a family store. Most of management and employees get along nicely. We do although have a Store manager that needs to find another job. He is the most heartless manager that I have encountered and I have been with Sears for quite sometime. We have a ASM here that had an Uncle to pass recently and this ASM was very close to this uncle and asked if they could be excused for the burial . This store manager said no. The way I look at things is that we all work together and for him to deny this is not right. This store manager isnt liked by very many of the employees here at store 2186. I really wished that Sears Corporate would look into this. Happy employees make for happy customers. It goes hand in hand. Most are scared to stand up to make a point because they know that they will be singled out and most likely gotten rid of . The job market prevents them from standing up . I really do hope that this not gets to someone who can make a difference. Sears should stay a family company and treat their employees well. Just an opinion of a fellow family member(employee).

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easybreezy
Lilburn, US
Sep 27, 2009 7:05 pm EDT

Boy Sears dodged a bullet with you. Just think if the manager had decided to ignore any other unforseen issues (customer complaint - staff call in - interview took longer than expected - etc) he could have hired you and then daily you could come to work and schedule time away from something as unimportant as a customer to develop a plan for building a better team. Or maybe there is a great team in place that does not have time in their customer focus to have idle chit chat with applicants.

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3:20 pm EDT
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Sears lack of service

I received a letter from Sears that they were upgrading my Kenmore Oasis washer at no charge to me. The were going to replace the control board. I called Sears and they said the part was out of stock but would ship one to my house and when I received it to call them to schedule a service man to exchange the part in the machine.
When the part came in I call Sears and they would be out on Tuesday. The wife and I were going on vacation that week and moved our departure date to Wednesday of that week. The service showed up around 12:30 in the afternoon and exchanged the part. Actual time was about 10 minutes and about 15 doing his paper work. A few minutes after he left the wife started to do the laundry and the machine ran for about 2 minutes, made a loud strange noise and popped the circuit breaker. I reset the breaker but the machine was completely dead. I looked at the called ID since he had called a few minutes before he showed up and call the number but it seems like they have the service technician's cell phone blocked to incoming calls. I called the service department and explain the problem and wish they would get hold of the technician to return to the house and install my old part in the machine since there was no problems with my old part. I made about three calls that afternoon and the technician never called but I suspect he was never called. The earliest they claimed they could get a technician out to the house was the following Tuesday even thought it was their fault that the washing machine was dead. I called several times on Wednesday morning and kept getting the runaround.
I made arrangement to have someone at the house the following Tuesday to let the technician have access to the machine. He replaced their defective part and the machine has been working fine.
What upsets me is not that the part they installed went bad but with all the different persons I spoke to on the phone and their attitude. They acted like it was not their problem and could care less if the problem was resolved.
I worked as a service manager for about 15 years and the main goal was to do whatever was necessary to keep the customer satisfy. It is a lot cheaper to keep old customers that to get new one. All washers, dryers, air conditioners, refrigerators, stoves and lawn equipment I have purchased at Sears over the 45 years of marriage but no longer will I buy any of their products because their service has deteriorated to the point that it is a joke.
A couple of weeks later I got a call from a Sears rep about buying a service contract on the washer. I told him that their level of service was unacceptable and when the machine went bad I would replace it with a machine from anyplace other than Sears. Sears has lost me as a customer forever.

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Sears dishwasher repair

We had a problem with our Maytag dishwasher in November 2008, so we called Sears Appliance Repair. They offered a 1 year service agreement. The price seemed reasonable so we paid for the service agreement. I'm glad we did because the incompetent people they have working at Sears Home Appliance Repair have been unable to get the repairs correct. It is now July 2009 and we are on our 5th repair visit for this dishwasher. It's always the same problem, water is getting into the control panel. They keep replacing the same parts, but never fixing the problem. I don't have to pay anything for the repairs since I have the service agreement, but it is very frustrating scheduling an appt for them to come out, then they need to order the parts which takes 10 days, then have them come out again to install the parts. Sears also does not schedule an exact time for an appt, they just provide a date and a 4 hour window of time on that date so you have to wait for them to show up at their convenience. I would definitely not recommend Sears Home Appliance Repair to anyone.

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Sears no communication

i and my wife went to this store to buy an electrolux 27 inch wall oven wave touch tm controls item 022228103000ew27ew55gs on520 o9 was told it would be there in i week. went back in 4 days and got no help or responce after waiting 45 minutes waiting and was told that it was not ther yet, we returned countless times and got the same lack of respect buy the darrel guy and a nother lady, and was told that i would be contacted apon arival. it has now been 6 weeks and still iget the same lack of respect when i or my wife when i go there, i would think that by now with the current econinic times that your store could come up with a little bit of courtesyand at least make some effort to get what i want to buy. if not i can certainly buy one elsewere there by getting what i need elseware and not considering doing any more business with sears, a long with all the other people i know who can not beleive the way you have treated us after all the other business i have done with you in the past. sorry it has came to this and i hope this can be worked out. the sale price was 999.99 and i do hope we can do something better to make up for this hassle, thank you, paul peterson 10117 zackery avenue charlotte nc 28277 cell [protected] or home [protected]

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Sears rebate was check; now store credit

On June 26, 2009 I bought a new Kenmore dryer at Sears and was given the rebate form to recover the cost of delivery of the new unit ($65) and haul-away of the old ($10). I put the transaction on my Sears account to take advantage of an additional 5% discount. When I got home I looked at the form only to discover it is no longer a true cash rebate as in the past, but instead now comes in the form of a store credit. I returned to the store and confirmed that was indeed the case, and that the change from cash to store credit happened about 3 weeks ago, so the beginning of June, 2009. The manager was called and I talked with him, but he said it was out of his hands. I asked to cancel the delivery and have my Sears account credited for a full refund, but he couldn't do that either. I had to call the 800# of the delivery outfit to "cancel delivery with refund."

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Sears hole thru fridge ¬ a problem&

We purchased a high end Kenmore fridge along w/ 2 other appliances Oct. 2004 paying full price for n.i.b. appliances along with the max full coverage warranty for three years. Within 11 months the refrigerators ice maker had failed and there was a half dollar size rust spot forming under the paint below the ice maker/ water dispenser. While Sears replaced the (recalled) icemaker, they said that the rust was " to be expected since we live in a humid climate in Florida. Rust is considered a cosmetic issue, and is not covered in the full coverage parts/replacement warranty you purchased." And when I asked to be tranferred to a supervisor, I was told the rep I was speaking to "was it, all there (was)" and was told "I guess you'll just have to bad mouth Sears for the rest of your life". Awesome customer service! Fast forward three+ years and 3 icemakers, the rust has spread to a huge area on the outside of the freezer door, as well as thru the back wall of the freezer and beyond. The last straw came when the failed icemaker flooded our kitchen on our one day old bamboo floor, causing me to slip on the pool created when the icemaker began to fill and didn't stop hours after we tried to turn it on to no avail. The defective icemaker will be replaced again under the warranty that mysteriously no longer includes replacement, I'm told, despite us paying for it, but I don't want another just icemaker. This fridge is so ugly and rust has completely penetrated the door and who knows where else so badly that it now ices up to compensate the energy loss, and with so many failures, I just want it to go away. 2 of 4 of the plastic drawers have cracked, this thing is a lemon, rust is thru and thru, and Sears says all rust is not covered, not even under the original 1 year mfg. warranty! So if you buy a Sears appliance, you had better be prepared for lots of hours waiting for service people that don't show (another part of the story too long for this site) hours on the phone trying to get said service people out despite hundreds spent on warranties, and finally having an appliance with parts that you're lucky enough to have covered when recalled replaced multiple times. I would suggest you buy a back up appliance from another seller so you can have reliable cooling, heating, washing, drying, etc. as there are far too many serious complaints left totally unaddressed by Sears, and too many customers suffering loss of use as well as serious bodily harm with no one to call who cares one iota. May we all get together and file a class action law suit ASAP. If you buy from Sears, you are truely on your own, and if you buy from Sears after reading this, you truely have no one to blame but yourself.

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Sears Doesn't get clothes clean

When our washer of 18 years finally started to give out, my husband and I decided to go to Sears to purchase a new washer and dryer. After looking at many makes and models, we decided on the Kenmore Oasis Washer and Dryer. They were touted as extremely energy efficient, saving water, etc. After a few weeks of use, I noticed the clothes were not getting clean like they did with our old washer. Even when I used Shout to treat stains, the stains still remained. On several occasions, I would take the clothes out after they were supposedly clean, and there would be dry spots on some of them, indicating that the water didn't even saturate them. This takes saving water to a new level. I don't believe the clothes are agitated enough because there is no center agitator. The whole drum just rotates back and forth. So the clothes in the middle don't mix well. I called Sears to complain that the washer was not cleaning properly. Also, the dryer takes two cycles to completely dry the clothes (not very energy efficient).
Sears reply was that they would send out a repairman. I told them I didn't need the washer repaired because technically it wasn't broken. They said that's all they could do. So the repairman came out and, of course tested to see if the washer was functioning, and of course, it was. He also said that they dryer hose may be clogged between the wall and the outside vent, which would cause the clothes to not dry properly. We checked the vent hose all the way to the outside and it was clear.

I have never had such a problem with a washer/dryer, even the cheapest ones I owned back in the 70's. I have written Sears Customer Service a letter requesting a replacement washer/dryer or a refund on this set. I have had them 10 months, so the 90 day warranty is no longer in effect. But considering that a washer/dryer should last approx. 20 years, I can't see using this product for another day longer than I have to. They really should recall or stop selling this product. I have read other complaints about it similar to mine. Thank you.

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Sears accountcare sham

I used to think that Account Care was something worth having.
Let me Explain.

In 2001 I opened a Sears Account. At that time they offered me what I would term as insurance, called Account Care. They told me is would cost me so much per each hundred that I had on my card. I figured because I had chose to have a limited account of $450.00 that it would be a good thing. At that time I was retired and had been for 10 years.

I continued to pay my preimum each month and in 2006 I had to have an open heart operation.

My wife, also being on the account, applied for the so call benefits and for 6 months they paid something on my account.

Well in May of 2009 my wife had to have the same type of operation. I called Sears, informed them that I would be having a hard time making my total payments and would like to enforce the Account Care. At that time they transfered me to an ACCOUNT-CARE representative and THAT IS WHERE MY NIGHTMARE BEGAN.

On May 25th she was transfered to a nursing home and two days later I got the application, took it to the nursing home the nursing home filled out the forms as there have been others that have been there with Account Care accounts. The Doctor filled out the paper and I thought that was it.

I paid what I could as traveling back and forth to the nursing home is tiring to an old man not to mention with the cost of gas being $2.68 per gallon here is costly to a person on Social Security. I had to borrow money from my children and they haven't the money either.

Today June 18, 2009 my nightmare came true. I was informed because I am not "gainfully employeed" I cannot use the benefits.

I called Account Care because I thought someone made a mistake and the representative told me that because I was not working any more I do not qualified. I asked her WHAT PART OF RETIRED DO YOU NOT UNDERSTAND. That is when I wanted to reach through the phone and strangle the little twit. I was in so many words told that I should not even be here. She did not SAY that but implied.
Here those Son's of [censor]ed screwed me out of all that money over to years only to give me the impression that because I am old I should just lay down and die.

Needless to say I told them where to go and just how long it would take to get there, and CANCELED MY INSURANCE.

Sorry people for doubting you and your stories so I thought I would just add MY story to this list.

Trust me I will struggle to pay off this BALL AND CHAIN AROUND MY NECK CALLED SEARS, AND INFORM THE WORLD WHAT A SHAM THEY ARE AND SOME OF THE PEOPLE THEY REPRESENT.

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Debbie Hundley
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Feb 10, 2016 9:15 am EST
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I have an account with Sears and I found out that Account Care was charging my card every month which I did not approve. I called once I looked at my statement online and saw that this was happening. The total charges were $437.89. They cancelled my account with them but only gave me a credit on my Sears account of $118.77 and interest of $1.74. This is a joke...I want all my money back. They told me I signed up for it in Jan. 2015 which I did not. I would never do it. I want to be in charge of any fee's that are added to my account. I didn't even know they existed. I should have been looking at my statement then I would have caught it before last month. I hope you can help me with this matter... Debbie Hundley, 10830 River Rd, Chesterfield, VA [protected] wk

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Sears weedeater wont stay running, wanted refund

6-18-09
Well, let me give you my horror story about Sears.
6-13-09 went to the 1540 Park Av store in orange park, fl. Wanted a weedeater with wheels. due to neck operation and could no longer use the regular weed eater we already had.
On the floor there was one which was bigger than what I wanted. I wanted a small one to do a residental lot where I live in Orange Park.

Well, the 329 dollar one was what I took up to salesman, asked for a 10% discount. Said they didn’t do that. So, he told me he had a Weed Eater on wheels that was a little smaller. I had told him I didnt want to pay 329 dollars for a weedeater on wheels. that is why he mentioned the smaller one.
So, I said, ok, , I’ll take it. 159 dollars _tax. 171.00
So, took it home, my 30 year old son came over to help me, and he said, wont weed eat wont stay running, goes dead when you start to try to weedeat. Now, I am talking about regular dollar weed, which you can cut with a butter knife, it is not a weed, just something like 4 leaf clover.. For people who are not familiar with dollar weed.

So I tried it, did same thing. We know the correct gas mixture. And tied it several times different areas of lawn.
Told him ok, go ahead and use the gas weedeater we had. He put the other one in the shop and I took it back today 6-18-09.
I took in, and Justin, same salesman, was person I explained to, that when I would start to weed eat, the engine would bog down, and shut off.
He said well, I can give you an exchange, or store credit. I explained, I didn’t want another one, since this one didn’t work, why would another one. all I wanted was a refund . He stated he could not give me a refund, it would have to be a store credit, or exchange. I asked, why would I want one of the same...
Told him didn’t want a store credit. I really don’t shop Sears except for when I have to simply for the reason, back when they did catalog orders, you would order something, get the wrong one, have to go back and play the bait and switch game.
But if I buy something, and it doesn’t work, I don’t care where I get it, I expect a refund for it.
So, he said no, could not give me a refund. Plain and simple, so Richard, my boyfriend just happened to go down there with me and the other man took him in back and they came back in a few minutes and Richard said, they will give us a refund.
This is after Justin, has argued with me for 15 minutes that I could not have one. In the meantime, since I was getting no satisfaction from him, I asked for a Sears telephone number of a person who did have that authority. Said he didnt have that...

So, hey rang it up and said I would be credited about 145.00 dollars. Well, my total bill when I bought it was 171.00 dollars.
I asked why am I not getting the full refund? He said restocking fee. It was used. I said, ok, how do I not know it doesn’t work, if it isn’t used::::?
So, after 40 minutes, asking for a Sears corporate number, or someone I could speak with about a full refund. They give me his managers number [protected].

Finally after several other 800 numbers, was sent to the correct department for National complaints
After going thru all the buttons to get customer service, I am given a number to National Relations service. That number which is hard at obtain is [protected].
After losing connections for 3 times, and I was on a cell phone at the time, so could have been mine, but I did have signals so not sure.
Spoke with rep, explained situation with her. She told me she would make a report for me as to my complaint, and said I should get the full refund back because it states so on the receipt and nowhere on the receipt does it indicate a 15% restocking fee.
So, after about an hour, and upsetting me so much, that I was shaking, and had a very bad headache which brings on migranes, and after Jason Kilgore, the ASSISTANT manager argued with her for 30 minutes, gave me a full refund.
I have told them there will be a discrimination lawsuit if I can find an attorney who will take on Sears.
The reason being, is I am a woman, and not once did the salesman, justin offer me a refund.
The Assistant manager asked my boyfriend to go into the back with him. They came out and Richard told me they would give us a refund.
That is when the 15% stocking fee came up.
So, my question to any attorneys out there, does that constitute a discrimination against a woman. A man can be given a refund, but not once did either the salesman, or the assistant manager offer it to me.
Also, while he was speaking to the National relations representative, he made an out and out lie to her, stating I was planning to go out and buy another weedeater, or had already done it.
This to me, is calling me a liar, and I didn’t go down there to be harassed, discriminated, stressed out, or called a liar. This can be attested to by my boyfriend who thankfully was there and heard everything that went on.
He even told the Assistant manager he didn’t appreciate the way both of us were being treated, like we do this for a living……
Well losing 15% doesn’t set right with me, and I would not have taken it back it the product had worked.
So, Eddie Farah, or any other attorney that wants to take my case with a discrimination lawsuit against Sears, please post a reply to this complaint, and I will be glad to let you handle it on a contingency basis.
I asked the National re Well losing 15% doesn’t set right with me, and I would not have taken it back it the product had worked.
p if our conversation was being recorded, taped, and she said yes. She also said she was noting the account as to what has transpired between the store employees, me, and the attitude with her, a national relations rep.
Please let me know if there are any other women out there who have had the same problem with Sears as to how you as a woman was treated, in respect to a woman asking for service and a man who you can provide truthful information to me.
Richard, my boyfriend, has agreed I was treated different, and he would tell me if that was not the facts.
Fran

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Sears sears has no customer service!

On November 26th, 2008, we purchased a GE Profile Washer/Dryer w/Pedestals at a cost of $3825.29.

These were delivered on Dec 2, 2008.

On January 13, 2009, we had Sears repair come to evaluate and repair the washing machine as it would not spin the clothes dry enough to put in the dryer and why the dryer make a loud cranking sound and would not dry the clothes without repeating the cycle. I was told by the Sears repairman that he could not look at the dryer because "they" didn't give him a repair ticket for it. That all he could look at was the washing machine. We would have to schedule a separate repair. He left telling me nothing was wrong with the washing machine, but to be careful and not overload it. I said the Sears salesman told us it was an extra large front load capacity and that it can easily handle a king size quilt. The sears repair man laughed and said all the salesmen say that but it's just not true.
Five months later, I called Sears repair again for the very same reasons as before.
On June 9th, 2009, another Sears’s repairman came to our home and said that the washing machine needed a new Power Board at a cost of $434.45 and that the GE Profile dryer had a defect where the gas is plumbed into the machine. It has warped the side of the machine and that will have to be replaced at a cost of $117.80 for the labor only. (I have the repair receipts). I called Sears Customer Service (800-4MY-HOME) and spoke with Elizabeth in Customer Service Corporate, I told her I wanted a complete refund as even though we purchased the warranty, I didn't trust these machines because the Sears repairman told us that the GE dryer had a defect and that the GE Profiles break down all the time. I asked him which ones don't break down all the time and he said the LG's. He hardly ever has to repair them. Elizabeth said that since we were out of our 90 day window, a complete refund was not possible. However, she could offer a replacement. She gave us case numbers – washer #2646218 and dryer #2646230. We were told to go to our Sears store in Bakersfield, CA give the salesman the numbers above and pick out a new washer/dryer. If there was any price difference, Sears would credit our Sears credit card. We were to get only the item numbers from our local store and then call Elizabeth back at [protected].

On June 10th we went to the store, picked out a new LG washer/ dryer and pedestals. When we returned home and called the phone # given to us, we could not reach Elizabeth and further more, no one at the phone# she gave us even heard of anyone named Elizabeth. We gave them the Item #s for the new LG washer #28003 with a price of $1079.00 and LG Gas Dryer #58003 at a price of $1138.99, with (2) LG pedestals #13033 at a cost of $229.99 each. This resulted in a credit to us of $260.61.
So then we talked with Jeff, who arranged for the credit on our card by taking all of our credit card information and scheduling delivery of the LG washer/dryer and pedestals on Friday, June 12th between 2:30pm and 4:30pm. We spent an hour on the phone arranging for delivery of the new set.

On June 11th, we received a phone call from Anassa from Sears delivery to verify delivery on the 12th. This took another 1.5 hours on the phone as no one had the proper information.
On June 12th, the delivery occurred on time, HOWEVER they were not delivering the new LG set, they were delivering the same GE Profiles; I already had in my laundry room. They took the new GE Profiles back on the truck and we called Sears customer service again [protected]). We were told at this time that we had to talk to Processing [protected]) and see if they could figure out what went wrong. We spoke with Tamika, Shane, Jeff Deborah, Gail, Shangela…..over the next few days with no luck. During the time spent on the phone by my husband, I called our local Sears store and was told by the appliance salesman, if we purchased the new LG set with pedestals, they could deliver all of it on June 16th including pedestals.

On Saturday, June 13th, we spoke with Yolanda at 12:49pm and she immediately transferred us to Anassa. We were told there was a problem with the sales check. After being on hold for 45 minutes, Anassa told us that someone will process this and call us back in a few minutes. Well, you can probably write the rest yourself…..no one called us. We called back at 3:30pm and the only person we could get to answer the phone was Loss Prevention who said no one was there.

Sunday morning, June 14th, we received a call at 8am in the morning from Sears delivery stating that they were ready to deliver the GE Profile washer and dryer that afternoon. I laughed at this point and told her we already had a GE Profile set which we were supposed to exchange with a new LG washer and dryer. I also told her that on Friday, Sears had already delivered the GE Profile set and that it was taken back because it was wrong! My husband spent another day of phone calls back and forth with several different people at Sears with no avail. We were finally told that Sears could deliver the LG washer/dryer on Monday, June 15th, but that we had to go to our local Sears store to pick up the pedestals. We were to call Jonathon (Lg. Appliance Mrg at our local Sears store) to arrange for pick up by us of the LG pedestals. Of course, when we called our local Sears store, there was no Jonathan and no one had heard anything about a pick up.
On Sunday night between 6pm and 9pm, we received a voice mail stating our delivery would occur on Monday, June 15th between the hours of 12:30 and 4:30pm.

On Monday the 15th, about 11:30 am, we received a phone call from the delivery guy stating he was around the corner and would be at our home in 5 minutes. My husband asked him what he was delivering and he said a washer and dryer, but NO pedestals. When he showed up, he put the LG washer/dryer in our garage still in the boxes as he could not install without the pedestals. Also, he stated that he had no authority to pick up the old GE Profiles. At this point we were also informed that the pedestals were on back order until the third week of August. So now, we have the GE Profile set (that does not work properly) in our laundry room, and a brand new LG washer/dryer in our garage in boxes. Basically we were told we have to wait until the end of August to have the entire set installed in our house.

At this point, we called customer service again and spoke with Tamika (AGAIN). I asked that the phone call was recorded and demanded to speak to a manager so that I could get a complete refund as at this point I want NOTHING to do with Sears ever again in my life! She said that I didn’t need a manager, that due to all the mis-information and problems, that she would process a complete refund. She asked if I could please hold, so that she could process this. After 20 minutes on hold, ANGEL came on the line and was so completely rude; I can not even believe it! She said that we were out of the 90 day window for refunds and that nothing could be done. She stated she didn’t know who Tamika was but that she gave us mis-information regarding the refund. My husband grabbed the phone and asked to speak with her manager. She stated she was the highest level and she didn’t have a manager. He asked her what we are supposed to do with all of these washers and dryers and she curtly replied, she didn’t care what we did. We asked for a phone number for Sears Corporate and an email and all she gave us was an address of 3333 Beverly Road, Hoffman Estates, Illinois. She said there was no phone number or email. And then she had the nerve to say, “Thank you for calling Sears…have a nice day” and she hung up on us.
Immediately, I Googled Sears Corporate and found two phone numbers. [protected] and [protected]. I called and spoke with Sandy who transferred me to Tasha. Tasha explained that the refund has to go through the Processing Dept. and was again told a complete refund was not available, but Amanda in processing would refund our credit card $1000 and then told us we were responsible to find the LG pedestals.

Then Sears delivery called us and said that they would schedule pick up of our old GE Profile set on the 17th. My husband said, don’t bother coming unless you have the LG pedestals to go with the new set of LG’s sitting in our garage.

The next day, June 16th, we received yet another phone call from Sears delivery stating they would be delivering our GE Profile washer and dryer on June 17th between 10:30 and 12:30. The recording went on to tell me that we needed to make sure we had room for the new appliances and that Sears would need adequate access in order to deliver and install. There was a ph# to call if there were any questions. [protected]. I called @ 6:15pm and spoke with Macky who transferred me to John, who transferred me to Joe.
Joe listened to the story, read all the notes in our file and said that he could process a Full Refund, but Sears would have to pick up both the GE Profile set and the LG washer and dryer first and then 7-10 days later they would send the refund – and also that the refund could ONLY be processed as a credit on our Sears credit card. We said that we would not release any of the appliances until we received in writing on Sears letterhead that we would be receiving the Full Refund. Of course, Joe said that is not possible and that we needed to trust him. If we trusted everybody we have talked to in the last week, we would have five more sets of washers and dryers in our garage. Again, we politely said that because of everything we have been through, we did not trust Sears at all to come through with the refund.

So, we currently have brand new in boxes, a LG washer and dryer, but no pedestals. And, we have the original GE Profile washer and dryer w/pedestals that need to be repaired and returned. At this point, we will wait to hear from Sears and file complaints with the BBB and Consumer Affairs and also Sears Corporate!

On June 15th, we received a standard response from Sears Corporate stating that we needed to go through Sears Solutions. As if we hadn’t done that for six days in a row!

I am sending this information to any and all people who may be able to help me. This is the most ridiculous situation and all we want is a full refund of $3825.29 and SEARS can come and pick up both sets of washers and dryers. On top of everything else, FED EX delivered the Main Panel part for the GE Profile washing machine repair that wasn’t even scheduled. So now, we have that part sitting in the garage with the LG set.

Every time we speak with someone new, repeat the same information over and over and we are told a different thing by every person we talk to. We have done everything they have told us, but nothing has been resolved.

Sincerely,

Wayne and Sheryl Horne
[protected] or [protected]
[protected]@bak.rr.com or [protected]@bak.rr.com

Thank you.

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Sears In-depth Review

Overview: Sears is a well-established retail company with a rich history dating back to 1886. It started as a mail-order catalog company and has evolved into a leading retailer in various categories, including appliances, electronics, clothing, and home goods.

Product Range: Sears offers a wide range of products, catering to diverse customer needs. Their product selection includes appliances, tools, furniture, clothing, and more. The quality of their products is generally good, with a decent variety to choose from. However, when compared to some competitors, Sears may have a slightly limited product range in certain categories.

Pricing: Sears employs a competitive pricing strategy, offering affordable products without compromising on quality. Their pricing is generally reasonable and provides good value for money. However, it is worth comparing prices with other retailers to ensure you are getting the best deal.

Customer Service: Sears' customer service is generally satisfactory. The customer support team is responsive and helpful, addressing queries and concerns promptly. Their return and refund policies are fair, allowing customers to return or exchange products within a reasonable timeframe.

Online Shopping Experience: The Sears website is user-friendly and functional, making it easy to navigate and find desired products. The search options are effective, allowing users to filter and sort results efficiently. The checkout process is smooth, and there are various payment options available, ensuring a convenient online shopping experience.

Shipping and Delivery: Sears provides reliable shipping and delivery services. Deliveries are generally speedy, and the company ensures that products arrive in good condition. However, it is important to note that there may be additional charges for certain items or delivery locations, so it is advisable to review the terms and conditions before making a purchase.

Customer Reviews and Ratings: Customer reviews and ratings of Sears are mixed. While some customers have had positive experiences, others have expressed concerns regarding product quality and customer service. It is advisable to read through customer reviews and consider them alongside other factors when making a purchasing decision.

Warranty and After-Sales Support: Sears provides warranty coverage for their products, offering peace of mind to customers. Their after-sales support is generally available and effective in addressing any issues that may arise. However, it is important to review the warranty terms and conditions for any limitations or exclusions.

Physical Store Experience: In-store experiences at Sears locations vary. The store layout is generally well-organized and clean, making it easy to navigate. The availability and helpfulness of staff may vary, with some customers reporting positive interactions while others have had less satisfactory experiences.

Overall Satisfaction: Overall, customer satisfaction with Sears is mixed. While some customers are satisfied with their experiences, others have had concerns regarding various aspects such as product quality and customer service. When compared to competitors, Sears may lag slightly behind in terms of overall customer satisfaction. It is recommended to consider individual preferences and priorities when deciding whether to shop at Sears.

How to file a complaint about Sears?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sears. Make it specific and clear, such as "Defective Appliance Delivered by Sears" or "Poor Customer Service at Sears Store".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranties, and refunds. Include specifics about any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any faults or discrepancies. If you attempted to resolve the problem, detail the steps you took and how Sears responded. Explain how this issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Sears. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, or other forms of compensation.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint on ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any responses or updates related to your complaint. Check your account regularly for any communication from Sears or additional inquiries from the ComplaintsBoard.com community.

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