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SCSthe way ive been treated and been given wrong information, making endless calls and emails

Review updated:

Bought a sette it wasnt right after a few months, had an inspector out whom said it needed recovering they recovered the sette but didnt change the inner sponge so it looked even worse!!! Upset and persevering another inspector came out whom said it needed 13 hours worth of work so i would get a full refund or replacement to go to the local store.So i went to the store in st helens and spent some time with the manager i picked a corner sette and a 3 seater, i was told what i was owed which he wrote down then he added up what id picked and what i would have to pay towards the new one with an extra 10% for all the hassle. I went home to think about it then rang back to say i woud except the offer i was told to call down to pay the extra which was about 150 pounds, on finishing work i went again to pay the difference but the manager had to leave so was asked to call back! I recieved a letter weeks later explaining what i owed but it was by this time 240pound i contacted the store ti speak to the finance manager whom told me i was given the wrong info and simlpy thats what i owed.I was so upset at all the messing around that i sent an email on the 8th of feb to the aftercare team which i didnt get a resonse so i emailed them again on the 18th of feb to which i got no response again i then called the aftercare team which was 45 min call after speaking to them i still wasnt happy please help
yours gratefully mrs samantha Eden
38 central drive
haydock st helens wa11 0je

Ro
Feb 24, 2016
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