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Saveology / Vonage Rebate / Misrepresentation and Non-Performance re: rebates

1 Rockville, MD, United States

Just over a year ago on January 28, 2009, I switched my local telephone provider to Vonage, through the promotion of Saveology (telephone number [protected]). Saveology promised an incentive of a $300 voucher ($25/month) for gas or groceries. To obtain the rebate, I needed to visit, and download, complete, and send a copy of their rebate form along with the receipt of the first month’s bill for the Vonage service. After completing these steps, I heard nothing from them until I called them on September 9, 2009. I spoke with Saveology operator 3117 and was told that my vouchers would be reissued to generate two $150 vouchers that would require online registration. Those vouchers never arrived, so on October 30, 2009, in another call, Kelly, operator ID 5197, confirmed that the order for my rebate vouchers was submitted on September 30 (for a January 28, 2009 order of Vonage service!) and said to wait two to three more weeks.

Today, on March 2, 2010 (13 months after signing up for Vonage), I received a $25 check from Saveology with a note explaining that the check related to a rebate for Dish Internet service. I never used or subscribed to Dish Network. Perhaps Saveology is just disorganized and unprofessional, but their behavior seems much more sinister to me. Vonage service, however, apart from the rebate, has been terrific.

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