Samsung Bluray Player BP-1400 / lost in shipments 2 times

I purchased an online package deal worth $2911.99. The package consist of tv, official nfl football, nfl dvd disc and a samsung bluray player. I receieved the tv, football and dvd disc but not the bluray player. I complained to bestbuy about this and they ask me to keep on ordering or retrying using my credit card and they say they will re-imburse my money. I tried it couple more times to order it but the second time still got lost in canada post (Richmond b. C. Facility) I finally got my item on the third time but best buy won't reimburse my money. They reimbursed my money on the second re-order but not the third time. Also, most of their customer support are very rude. They will talk to you like you owe them your life. This store is a rip off!!!