Samsung
Reviews and Complaints

Purchased 7/12/08 floor model refrigerator samsung rs267. When it was plugged in, everything seemed to work, digital readouts on front seemed to go down to the set temperature of 46 degrees. Put some food in, including some soda. The next morning, some of the soda cans had exploded due to freezing. Called samsung, was told to unplug it, leave it for ten minutes, and plug it back in. The refrigerator temperature readout dropped to 17 degrees adn slowly started counting to stop at 46 degrees in about a half hour. So, this time, not wanting a mess, I put in a bottle of water. A couple hours later, it's frozen solid. The readout still says 46 degrees. So, I put in a thermometer, it dropped to 1 degree below zero in the fridgeration department. Called samsung again. They say they will find an authorized repairperson and call me back within 48 hours. Three days later, I called samsung again. They say there is no authorized repairpersons in my area and that it's sent to a different department and they will call me within 48 hours. Four days later, I called samsung again. They say they are having a hard time finding an authorized repair shop and it was sent to another department. Two shorten the story a bit, it is now 23 days later, after many calls to samsung, and by the way no return calls from samsung, i've been talking to lowe's store manager, which is where the refrigerator was purchased, and they are trying to get samsung to do something.

I certainly would not recommend anyone buying a samsung refrigerator. The pain from my saga is no over, and I have no idea how long it may go on, so save yourself the trouble and stay away from samsung.

This TV died within the first 3 or so months, no pic but has sound. We are now immersed in what appears to be a series of unending CS reps. in the special adv'd dept., ECR. Each time we speak to a different "agent" who never reads the entire record of the case, I have had to actually take notes and force them to listen to what has happened. They refused to acknowledge conversations and adamantly refuse to allow me to speak to anyone above them in responsibility. Per ECR, they will take my number and one of the managers, only after reviewing the notes, will call (this, I assume is at their discretion - a return call is not anticipated).
Bottom line, the parts are "lost", per ECR, sent to the wrong state in fact and we are being told to wait, weeks perhaps, until Samsung locates these parts, then and only then will they send these same parts to the local vendor/repair shop. There is no other option…I asked for a timeline - when will their lack of providing the parts be considered justification for replacement - the response was NO idea? One of the "agents" did admit that ECR has to recommend replacement and somewhere else above them, permission is granted/declined...I did ask how long this would take - No idea?
I now have "O" trust in this firm.

They have eliminated totally any possible interface with the client at the managerial level...elimated the expertise of the repair shop providing support in the field by sending parts to them w/o giving them permission to actually see the TV and diagnose the problem...eliminated all proof of conversations, except on their end where they say they are "recording"...requested confirmation, even in the form of summaries, are not permitted or granted to the customer.

Aside from legal avenues and complaints to the Atty. Gen. of our state, I don't have any hope of ever resolving this. We're writing it off as a tax lost for the year since its value is over $1, 000...it is just like we gave Samsung the money and they neglected to return anything for our investment. I hope the tax consultant agrees w/us...otherwise, it has been money wasted.

The TV did have a great pic - I advise everyone to buy the extended warranty from the store with anything Samsung. At least Best Buy and Circuit City will stand behind their sales - unlike this multi-international company structured to do business here in a very questionable manner - it may not be illegal, but it sure is unethical treatment by them of their trusting customer base.

Please advise if a class action law suit finally emerges regarding Samsung's TV division -

My girlfriend just bought a Samsung U900 last month. The cell phone broke down in less than 2 weeks. We sent the phone to the nearest service center for repair. The staff there promise to call my girlfriend in 4 to 5 days for her to collect the phone. However, a week passes and no news, when we call the service center hotline, they keep telling us that they're awaiting for spare parts and promise to return call to make clear the due date for servicing... now 3 weeks had passed since we sent in the phone, and after calling up for for than 4 times and getting the same empty promises, I wrote into their PR section (through Samsung Singapore websute). They don't even bother to return my mail... Samsung is so far the worst customer service & support I had encounter in my life time. This Friday, we have decided to go straight to the service center to demand for the phone... can you imagine this, a newly purchased phone that stays longer with the service center than the customer who bought it (and they don't even bother to called you back to keep you inform about the status when customer had called them so many time).

After 1 year and 10 months of what I thought was good service, yesterday there was a loud noise from the refrigerator which sounded like a dysfunctional fan. Also, the refrigerator seemed to have lost the ability to keep the food cool. Repairman came shortly after I called and said he replaced the thermo fuese assy and senssor assy, quick thawed the area behind the plastic panel behind the meat and vegetable drawer. I paid $320.00 for this repair and was advised to leave the refrigerator unplugged until I go to bed which would allow the fridge to thaw about 10-11 hours.

The bill came to $320. Which is about 30 % what I paid for the refrigerator. I felt ripped off by this, especially after reading all the other complaints for this particular model # rs253basb as well as other samsung refrigerators.

This is unacceptable. I will pursue this further. My big hope is that I have additional warranty coverage because I paid this with the credit card that offers extended warranties on products like these.

Since purchase icemaker generates shattered ice cubes. Am being told this is result of hard water due to periodic shifts from 'city water' to well water by utility. Need confirmation or debunk.

This not a complaint but a response to those who have samsung refrigerator temperature problems. When the compressor is running both evaporators are charged and during a heavy ice demand a pf (Power freeze) condition occurs. During this time the fan in the refrigerator compartment is off and temperatures at both freezer and refrigerator evaporators will plunge down to - 20 degrees f. At such low temperatures cold air migrates down into the drain trough area causing the defrost water to instantly freeze, thereby forming a block of ice that seals off air flow through the evaporator coil and also plugs the drain holes with ice.

The fix to this problem is to unplug the refrigerator for 10 seconds then re-plug it in and the display will show the actual temps and not the set point temps, then set the freezer temp 0-4 degrees above zero.

Purchased a samsung 42" plasma tv in 2006, spending at least $ 2000, with a one year warranty. A couple of months ago it just quit. I called samsung they gave me a company to contact. I called them 3 times finally got someone who told me the repair would be 1/4 what I paid for the tv & component. Told them okay said they would get back with me, that was over 2 months ago. I then went to the samsung site any that is the only company that they could give me for repairs. Hhgregg does not have to worry about me buying a product at their store again.

Our stainless steel side by side Samsung refrigerator looks great in our new kitchen but it doesn't work. No one really knows how to fix it. Oh, they say they do and repairmen have come out three times to the house. We have paid for the visits and for a new part which did not fix the problem. I researched the large and complicated web site for Samsung and read all the wonderful facts about this incredible hi tech computerized machine, but really, it is junk. And Samsung does not have a service phone number to call. Everything directs you want to dealers who can not fix them. But they will keep coming and charging you. I wish I had seen this complaint forum BEFORE we bought Model RS2545SH. I would NEVER have bought it and advise you not to either.

terrible reception on my phone U700 samasung mobile phone contract started with optus oct 2007 they sent phone away to be fixed however they claim it has liquid damage so won't fix it as i am an extremely fussy person with my phone i don't know how this could be the case however i don't know if that is the case if it would be a problem with the reception as they have told me to contact you as they can't help me thats what i'm doing my contract is for 24 months i don't this phone will even last that time worst phone have EVER had

Have just shifted to delhi and was setting up home. After a careful analysis of the market place and the products available, zeroed in on samsung products to take care of my requirements, but the experience so far has been horrible. And thought I need to warn all fellow members of the poor service being offered by samsung.

Around 15th april bought 3 samsung acs and 1 samsung refrigerator... Within a month of purchase I have had to call the samsung service center 10 times due to some problem or the other in the refrigerator. (Gurgaon service center complaint reference number [protected])... Its very disheartening and sad when one has spent so much money on a brand new product and within a month we need to start calling the service center. It is understandable that any equipment at any point of time can give problems. The issue is not that. It is how a consumer problem is understood and solved.In this case after so many complaints it is but natural that my faith in the product has eroded.

I have therefore asked the company to give me a replacement, as I cant have a new product giving me so many problems...
Its sad and unfortunate that despite having bought so many products from samsung in one go, there response has been vague and non committal... They have just wasted my time and energy, the response from the service center has been a constant "we will get back to you". This has been going on for the past 3 weeks without any concrete results.
I am surprised that a company of the stature of samsung has such a poor service track record in place

So future samsung purchasers better be warned.

Absolutely disgusting and regretful attitude of the samsung fridge manufacturers and their service centers. Somehow I have now understood the unscrupulous behavior of this company which appears to me as a bunch of crooks and swindlers. I fail to understand how the government allows these companies to function in india well knowing that this foreign company is here only to cheat their consumers. High time someone reacted from somewhere to teach these people a lesson in honesty and sincerity.

I bought a samsung french door refrigerator 6 months ago and the deli door just came off. It has a cheap plastic nob that is pencil size and 1/4 of an inch. It came right off now the lid to the deli door won't stay on. I bought the extended warrenty and the appliance is only 6 months old and now I have to buy a new door because samsung will not stand by their products. The door is so cheap, we didn't even touch it, to open the tray you grap the tray not the door so I have no idea why it broke and now I have to pay. I will never buy another samsung product again.

I bought the Samsung refrigerator, RS20NAMS model 4 years ago. But, recently it has broken down. The supplier says that it was the compressor motor which has broken and it need two month to get the spare part. What can be done to get the spare part rightaway? I'm in need of a refrigerator. I will be looking forward for your promptly reply.

I bought a samsung mobile phone from argos in dec 07, by april 08 the screen was unreadable, I hadn't dropped it, got it wet or anything, it literally went potty on its own free will. Argos sent it away saying it would take 14 working days to be mended, oh yes they then contact me after I have waited two weeks to say they would charge me & pound;74 to fix it or I could graciously accept it back unfixed! I think not! I will take it up with head office and then use my customer rights.

I bought samsung ac model no-18qbhdc 17th april 2005, and within a period of 15 days it went for repair. Since then its gone for repair over twice every year. We've spent more than 5000 other than the servicing charges to the company, forget the financial losses its given us too much mental torture as we have to call 100 times before an engineer turns up, for over weeks we get false promises from the company that the engineer is on his way but no one turns up. Other than that the engineers are incompetent & dont do the complete work. Today an engineer turned up charged us rs 1000 for a part of the compressor which was not working, when we objected as the compressor is under warrenty he claimed that that particular part was not under warrenty, so we had to pay... But its just been 4 hours since the engineer has left & the ac is again not working. Dont know if anything will happen after my submitting the complaint here, but anyone who reads it should know that samsung ac sucks... I'll try my level best to sue them for giving us so much of mental agony.

To 29/04/2008

samsung electronics company limited,
p. o. box-4246,
dubai,
united arab emirates.

From

engineer alagarsamy sudalaimani,
mobile no: [protected]
al-khobar

Sub: samsung mobile model no: sgh-i600-problems

Dear sir,

With reference to the above, please note that I have purchased the above model mobile knowing that hsdpa availability and the fancy advertisement of samsung. I also activated 1 gb internet package from the mobily the service provider for mobiles internet at saudi arabia. even after 20 days I was not able to use or able to activate internet through mobily settings. the very purpose of buying samsung mobile with hsdpa is wasted and the money spent for this purchase was an utter waste instead I would have purchased a nokia or any other mobile than samsung which could made me happy.

Another worst thing I want to stress is that the cd provided along with the mobile is not supporting vista. I really wonder how internationally branded samsung companies make such type of technical injustice to their products in this futuristic world technology in the field of communications.

Hence, considering my above complaints with respect to this particular above mentioned model (samsung model sgh-i600), please arrange to send the related soft wares so that what ever it is meant could be useful as per specifications especially the internet and confirm your statement as advertised for ultra messaging

I appreciate your early reply.

Regards,

A. sudalaimani

Audio output speakers of lcd tv not working properly. Today (29/04/08) they have done some repairs for the compliant lodged on 02/04/2008 my regd bp no.[protected]. The problem is repeating again and again. Number of times repairs were carried out during the last three months immediately after purchase. Lcd tv inside speakers were changed and mother board also changed however the trouble was not rectified. Today I was stunned immediately the mechanics went out when I notice again the problem.

Really lot of mental tension I am facing. I request for replacement of the existing tv.

We purchased a samsung split-type airconditioner for our home office. They were fast in delivering the unit but their after sale service is very poor. After only 30 days of purchase the unit stopped working displaying an error code e2 03 on the indoor monitor unit. Their sub-contracted maintainance provider do not have technicians on duty during weekends (As their website claim they have) so we had to wait until monday for a visit schedule. It's been more than a week and until now, they couldn't figure out what's wrong with it.

After persistent calls, no one has come back yet to replace or repair it. Their head office customer service hotline just keeps on ringing, for a long 15 minutes until u just give up! They also have this habit of calling at the end of office hours just to say they are still waiting for feedback from korea to determine what's wrong with the unit. The error code e2 03 is not listed in their repair manual. I demanded a replacement but nobody is taking it seriously. I even suggested that perhaps they should pull out the unit so they can examine it at their liberty and just replace what they've initially installed.

I was told the official technician from samsung assigned in manila is on sick leave and we were told there are only 2 of them covering nationwide! How is that possible that you only have 2 official technicians to cover an entire country?!? Unbelievable!

We also called the shop where we bought the unit but they too has to wait for another unit from samsung. They also advised us we should not be too nice in talking to samsung agents and threat to sue or talk to the boss of samsung (Which is sooo hard to reach because they don't give their direct numbers) otherwise they wouldn't take u seriously.

They will make u feel you owe them to wait and just follow whatever they tell you.

Really pathetic service! I already filed a complaint to the department of trade and industry and demand for a refund if they couldn't fix or replace it.

I've always been a fan of samsung. We also have a tv and an entertainment system that's why we bought this air conditioner. Had I known this would happen, i'd rather spend a little more money for another brand. Now I fear for our other samsung appliances if they break down. Same old pathetic service i'm sure!

As of press time, we are still waiting for feedback from samsung technicians when they would report for work to attend to our problem.

Let our experience be a lesson to everyone.

I purchased an online package deal worth $2911.99. The package consist of tv, official nfl football, nfl dvd disc and a samsung bluray player. I receieved the tv, football and dvd disc but not the bluray player. I complained to bestbuy about this and they ask me to keep on ordering or retrying using my credit card and they say they will re-imburse my money. I tried it couple more times to order it but the second time still got lost in canada post (Richmond b. C. Facility) I finally got my item on the third time but best buy won't reimburse my money. They reimbursed my money on the second re-order but not the third time. Also, most of their customer support are very rude. They will talk to you like you owe them your life. This store is a rip off!