Gen Digital
reviews and complaints

If you are thinking about purchasing a Cyber Security for your Laptop, Tablet, or Smartphone, do not get Norton Security. Hi, I am a retired US Army Combat Veteran. Norton has their cancellation Department in the Philippines, who are rude and will not refund my money. They make people wait on ignore for a long time as they place hackers on your device. Be aware of these Scammers.

The company security monitoring is very outdated. They do not help women monitor former names, nor addresses, which are critical for divorced women who have to possibly move a lot, get new ID, etc for their own security reasons. They do not do in depth dark web monitoring - within my first 50 days, one of my free credit card companies found a VERY significant identity breach of mine on the dark web, but LifeLock never saw it. The free one saw it...but not my paying LifeLock subscription!Third, they advertise they monitor titles, but they never ask for the info during set up, so i called to ask about how they monitor it, if they dont' have my info. I list several addresses, so how do they know which to monitor - they could not tell me when I asked, but assured me they were. Not good enough. I honestly don't know how they can monitor something they never ask me to confirm, what I want monitored. Eerything else, they confirm, so this sounded very suspicious.There are now many forms of photo accepted ID other than a DL - but they have never added any to monitor (which can all be used and accepted as ID on their own). They still don't monitor passport numbers and should (at least they could on the dark web). They are too busy pushing Norton products SO much, that it is actually difficult to find your subscription info on their website - they have pages about Norton things (which I don't need). You can't opt out of seeing it either.The website also has you constantly click on things as if you need to do something, but there's nothing to update. - the online status is wrong.The redit reports they pull down from the 3 burueaus constantly have OUTDATED info - not a little old, but VERY old! What is the point, if it's wrong and you end up pulling your info straight from the credit bureau directly?The only saving *** was their 60 day full money back guarantee - but still had trouble with getting the refund via chat, but finally did after an hour.

I received a call this morning from Lifelock which I pay for, telling me that they had found my sensitive information on the web and that I needed to log into my lifelock account to view what they found. When I logged into my account I immediately notice that before I could proceed to see this new alert that I had to update my credit card information so that my service could be renewed. So I clicked on it to do this because of course I am afraid of what the call I got from them had said. But in the update information for my credit card it doesn't show me at all what they will charge for my renewal. Still out of fear from the call I received from them and wanting to see what sensitive personal information they supposedly found of my on the web, I update all my information to renew the service with lifelock. Once I completed that I immediately go to find the notification they called me about only to find that there was NO such notification at all on my account. Next, I go to try to see if my account successfully renewed and that's when I realize that the cost was indeed higher than previously which they did not show at the time the amount that they would be charging my account. I realized that Lifelock used "FEAR" to get me to log in just to update my credit card information and there was no such issue found. Next I wanted to be sure but it took me 15 minutes searching online to find a phone number to call Lifelock since they don't make it available on my account to connect with them or provide any contact information at all. I was finally able to speak with an agent who confirmed there was no such alert regarding them finding my sensitive personal information on the web at all. I was shocked that Lifelock would use such practice such as fear, knowing all their customers pay for their service because we are trying to protect our information and accounts. This was so beneath them to have done this that I am angry. This was dishonest and upsetting that they did this.

The services claimed to be offered by this company amount to money squandered. I have recently had my identity stolen. My confidential information was then used to file both state and federal tax returns. Unbeknownst to me, I tried e-filing my returns only to be told that I wasn't allowed to because someone else had already filed returns with my ssn. One of the first things I do is call LifeLock. I have the Ultimate Plan. I was literally on the phone with the initial rep for 30+ minutes on 3/11 just trying to verify I am the person who has paid for the LifeLock account. The rep told me they ssn I was relaying to them wasn't on file. This is complete bs because they have sent me alerts in the past when I made hard inquires on my credit. I hung up after being told for the 7th time that they can't verify my ssn. A few days pass and I call them again on 3/14. in a period of 71 minutes I am hung up on 4 times in a row. Mind you, my identity has already been stolen and used to file tax returns. When I ask what service of theirs that I have been paying for can help me, I get told they are not sure I can be helped. What have I been paying them for?!?!?!? They claim that this doesn't fall under their purview, and that they can't help me?!?!?!? So yes I cancelled my subscription going forward, but they won't refund the money for this year. So I'm stuck with this service until September. This company didn't tell me that someone else used my ssn and they say they can't help me now that it's been used. I highly doubt they're going to pay me for finding out on my own that my ssn was used by someone else. I highly doubt they're going to do any of the legwork involved in legitimately getting my taxes filed, and getting the illegitimate returns investigated. I now have to call several different entities, file reports, spend both time at work and my free time to correct this situation that seems preventable. Any one think they'll float me my return until all this is sorted out? HA!

If I could put down 0 stars, I would. I believe this company to be a fraudulent company based in the Philippines. Somehow, this company procured my 84 year old father's debit card and charged him $99.20 for privacy protection. My father doesn't own a smart phone nor does he own a computer. He only has one bank account and recently applied to receive a debit card to make purchases easier for himself. Things started to get difficult for my Dad, so I took over as his durable powder of attorney. Lifelock was a charge on his bank statement that he did not recognize. I started my first customer service phone call with them back on November 25. 3 months later and 10+ phone calls later, several hours on hold. They still have not refunded my Dad for these fraudulent charges. First of all, they don't offer the protection that they say that they do as you can see by the several other bad reviews and complaints that they've received. The customer service system they have in place is to tell you that it will take 30 days to receive the refund, another agent will tell you 5-7 business days and another 10-14 business days. It depends on who you're speaking with and what they decide to tell you that day. I even received a message from a "supervisor" that claimed that they refunded me. They have not. They have no even attempted to. When I called back to let them know that I had called my Dad's bank and they said that they saw no charge that was debited or attempted to be debited back onto my father's account, they replied, "well, we did it. give us antoher 5-7 business days." I replied by asking to speak to someone in the billing department. Their reply was, "We have no direct way to contact the billing department." I have all of these phone calls documented. I want the public to know, especially the elderly, that this is a bogus compnay that claims to protect your finances when it's clearly a means to steal your money from you and provide you with no protection. They should be taken out of business. I will also report them to the Federal Trade Commission.

This company is a scam. They describe specific services they offer for LifeLock, however, once you subscribe and access the service, what is described is not available. For example, I needed to review my minor's credit history because her identity was possibly stolen and someone had taken out a car loan in her name (she's 4, so she couldn't have done this herself). I subscribed to the family plan and added my children and my husband. I was able to review mine and my husband's credit history, but there was absolutely no information on my children. Not even anything to show that they don't have any credit history. I called LifeLock's support number 6 times to ask for help and all they did was read me a script of what services they offered - the same thing that was described on their website. In addition to my continuous calls, they kept telling me I needed to dial LifeLock directly and gave me the same 800 number that I had been calling. I can't help that their phone lines do not connect to the right department, but it was frustrating that I kept being transferred and told to call the same number I had been calling. I kept the account active for less than 30 days and checked in to see if anything was updated. When I saw that my minor's information remained unchanged, I cancelled. I then followed their directions for a refund because they have a 60 day refund policy, their directions say you can chat with someone. I did so, and that person told me I had to call in to request my refund and gave me a reference number and phone number. I called in, was transferred three times only to be told I can't get a refund. I asked to speak with a supervisor and was placed on hold for a very long time. I ended up hanging up because I don't have time to mess around with incompetent people. I'll forgo my refund, but I will tell all of my friends and family to never use Norton for any services, ever. It is not the agent's fault they couldn't do right by the customer. *** needs to review their policies and work on their scripting. A little empathy would go a long way, especially when someone is the victim of identity fraud.

My 94 year old dad with no online presence signed up. After a couple of years of paying out $144 a year for nothing he tried to cancel his subscription. Biggest pain in the A! He's 94, he barely remembers if he took his pill this morning, much less their authentication questions. On their advice, we called the bank and cancelled the card being charged. Then he started receiving text messages at some point in late March I replied Stop to their texts. On 3/31, LifeLock 'illegally' forced through a payment on a cancelled card and was not authorized to deduct $11.99 from my Father's account. This is tantamount to 'Theft' from a company that claims to be about security. 5/26, with assistance from my father's Credit Union, we contacted LifeLock demanding to know why they are trying to force payments from a cancelled card? We got typical Customer Service Scripted Responses. At one point, under the guise of sending us to the 'proper person' to handle the complete cancellation and return of the $11.99, we were sent to the 'offshore' call center' where the operators have heavy accents and read from the some list of scripted answers. Finally, the Security representative from the Credit Union decided she had had enough of the stonewalling. At which point we informed the Operator we were done discussing with him to which he said he would disconnect. We waited a couple of seconds and started to discuss the next plan of action, only to have the operator comment as he was still listening to our conversation. I then stated, "We are done, with this conversation, please hang up." A few seconds later afetr saying he was hanging up, we found he was still listening to our conversation. At that point the Credit Union Rep told me to hang up and she would call me back. Shady Dealings from a company that claims to be security conscious! It's just a money grabbing scam. I really hope they try to charge my father again, I am ready to call the press. I rated 1 star because it wouldn't publish without at least a one start rating, I would give 0 stars. Shame on them for trying to take advantage of the elderly, who knows how many other old people they are scamming from?

THIS WAS MY THIRD COMPUTER SERVICE I TRIED THIS WEEK. STARTING SUNDAY, I JOINED US***UPPORT FOR $199.00 A YEAR. THE GIRL I TALKED TO, ESCALATED MY WAIT TIME TO 1 HOUR FOR SERVICE, INSTEAD OF 2 HOURS. AFTER 3 HOURS, OF NO CALL BACK, I CANCELED. THEN, RIGHT AFTERWARDS, AT 800PM, I JOINED GEEK SQUAD FOR $199.00. THE *** WERE WORKING ON MY COMPUTER FOR 3 1/2 HOURS. MONDAY, WHEN I TRIED TO SIGN ON, IT WAS STUCK ON "GETTING WINDOWS READY." DON'T TURN OFF YOUR COMPUTER. I CALLED BACK, A REP SAID THEY FORGOT TO REBOOT, SO HE WALKED ME THROUGH IT. I GET OFF THE *** THEN I START GETING MAILS TO INSTALL SOFTWARE, I CALL AGAIN, THE REP SAID THEY MIGHT BE BAD, SINCE IT WAS BEST BUY AND NOT GEEK SQUAD ON THE MAIL. I DELETED THEM. I ASKED FOR A TECH TO LOOK AT THE COMPUTER AGAIN. HE SAID TO LEAVE EVERYTHING ON AND A TECH WOULD CALL, BETWEEEN 10:30PM AND 110OPM. A 1 1/2 HR WAIT. AFTER 3 HOURS ZERO-ZILCH-*** NOTHING. I THEN CALLED 9/22, AFTER WAITING 19 HOURS FOR TECH TO CALL BACK. I WAITED TO SPEAK TO A MANAGER. SHE APOLIGIZED, WHEN I THREATENED TO CANCEL AND I SAID I WOULD GIVE THEM ONE MORE TIME. TECH GETS ON AT 7:04PM, SAYING HE WILL WORK FOR *** MINUTES. AT 7:13 HE CALLS BACK, SAYING HE NEED A SUPERVISOR FOR HELP. I QUESTIONED IT, HE SAID HE WOULD HAVE BETTER ACCESSABILTY? THREE HOURD LATER...NO CALL BACK.. ON 09/23..I CANCELED GEEK SQUAD. I THEN THROUGH AARP, JOINED LIFELOCK360 SUPPORT. THE *** WAS $5.99 A MONTH + TAX= $6.50. NO YEARLY PLAN. I ASK THE FIRST GUY, WHY IS IT SO CHEAP. HE SAYS I HAVE AN AARP DISCOUNT OFF THE $8.99 REGULAR ***. I SAID IT WAS STILL CHEAP. NO REAL REPLY. I TELL THIS GUY UP FRONT, I HAVE ONE DEVICE AND I WANT A TUNUP AND CLEANINGS MAYBE ONCE A MONTH, AS NEEDED, HE SAID NO PROBLEM. I ALSO SAID I WANTED A TUNUP AS SOON AS THE NORTON SOFTWARE WAS INSTALLED. HE SAID OKAY. I CREATE AN ACCOUNT, ETC., AND THEN HE GIVES ME TO ANOTHER GIRL. I GIVE HER CONTROL OF MY PC AND SHE TRIES TO INSTALL THE SOFTWARE. IT WASN'T INSTALLING. SHE THEN TRIED AGAIN, MEANWHILE A TECH GETS ON FOR THE TUNUP AND I TELL HIM THAT WE ARE STILL TRYING TO DOWNLOAD THE SOFTWARE...HE THEN ASKS ME FOR A WORK ORDER NUMBER? I SAID I DON'T HAVE ANY NUMBER. HE GETS OFF AND GIVES ME ANOTHER GIRL, THIS IS 4 PEOPLE SO FAR AND I HAVE TO GIVE THEM ALL MY NAME ADDRESS AND MAIL, AGAIN AND AGAIN. THEN THE GIRL TELLS ME THAT IT WILL BE $49.95 FOR THE TUNUP? I SAID WHAT ARE YOU TALKING ABOUT, I PAID FOR THE PLAN ALREADY, SHE SAID IT WOULD BE $49.95. DO I WANT OR NOT? I SAID NO, I WILL FIND OUT WHAT IS GOING ON VERY SOON. A BAIT AND SWITCH IF I EVER SAW ONE. MEANWHILE THE GIRL RUNNING MY COMPUTER, WITH A CHAT BOX OPEN *** THAT IT WILL NOT TAKE NOW...TO WAIT 2-4 HOURS, THEN SHE ABRUPTLY DISCONNECTS ME, WHEN I AM ASKING HER ABOUT THE $49.95 TUNUP CHARGE, MID SENTENCE. I AM NOW DONE WITH NORTON, AFTER MAKING A FORMAL COMPLAINT WITH AARP, I WILL CANCEL AS SOON AS I GET ANOTHER SERVICE PLAN. THIS IS TOTALLY UNBELIEVABLE TO HAVE TO GO THROUGH.

10/08 they renewed my membership for Norton/Lifelock UNAUTHORIZED 10/10 I called to get my money back, they told me sorry, canceled everything and said I would receive 50% back and they would arrange that I would receive the other 50% from Lifelock [protected]% were back in my bank account and I thought - oh great - how was I wrong 10/19 called again 877 phone 294 number 5265 got the run around very unfriendly MATHEW Department Renewal COLUMBIA = nothing they can do - is the billing departments job and they have no contact number, oh no they don't have a phone at all, they said my bank did not accept the refund from Norton, I would have to wait again 5-7 days because nothing was done before 10/30 called 855 phone 815 number 2726 talked to ANI, he said MATHEW was wrong my bank did NOT refuse to take the payment, Norton would have a system problem and my refund would not go thru, he said that the refund is failing since 10/19 (why did nobody act on this), was connected to LAURA L3 could not help connected me to JESUS supervisor manager he told me that he is the only manager of Lifelock, I asked are you the CEO, he said YES, I said you are the boss of around 100-500 people? He said YES, but also said that he is in COLUMBIA and there were around 30 people. He said that he could not help me, I would have to wait and wait and wait I emailed to around 10 numbers of Norton, Lifelock, Symantc to spread my anger norton AT nortonsupportcenter DOT co DOT uk + nortonsupport2 AT nortonlifelock DOT com + executiveescalations AT nortonlifelock DOT com etc. + norton_innercircle AT symantec DOT com 11/04 I called NICHOLAS 877 phone 888 number 7505 COLUMBIA nothing he could do, the case was already in billing with ROBERT, ROBERT was not reachable because they don't have a phone connection, ROBERT would sent me an email around the 9th of November, I should be patient because my case was already escalated, 11/04 was so frustrated that I googled again to find a voice in the USA called 800 phone 543 number 3562 OHIO USA twice - was supposed to be connected to member royalty - both times call was dropped called again same number and landed in TENNESSEE, talked to CAITLYN she said that she does not know what the first person on 10/08 did, because I was supposed to receive the 100%, but because of what that person did, the system does not allow to give another refund, she talked to different departments and arranged now that I am supposed to receive a refund CHECK in around 7-10 days but it could take up to 2-3 weeks I did not receive an email as proof only a reference number RMA number YOU KNOW Norton has a 60 day refund policy - 30 days are already over I still will email consumer protection agency, attorney general and federal trade commission - because what they are doing is STEALING, think about if they do this with hundreds of customers what interest they gain over the time period they hold on to our money I erased everything from my computer what had to do with NORTON and LIFELOCK and let McAffee install their product, got it free with my phone company Centurylink hope they are better

We have been using Norton for over 10 years and recently have a Windows 7 computer that has come up and says that it no longer supports Norton. It was currently running a version that was working fine. We also have another Windows 7 Service Pack 1 computer that is running fine with no issues. I tried the online chat to check to see what is going on and on their website it states that they do currently support Windows 7 Service Pack 1 and newer. So I called customer service to see what was going on and I was told it was a "Windows issue" and to contact them. First off, Windows is no longer supporting Windows 7 so that was not going to work. Second, I was told I needed to update my computer to be compatible. Up until this past August I was still running an older version of Norton on a Windows XP Service Pack 3 with no issues. Now I'm being sent in a circle with no answers. I asked to speak with a supervisor, was told they weren't on the floor. Asked again and had to wait 30 minutes. From the supervisor was still told that they would be glad to send the issue to their technical department and that their website was in the middle of a big development and the content on their was incorrect. I told him point blank I knew that he would not send my issue to technical support and to quit telling me a lie to just try to get me off of the phone, and two quit telling a lie that it is being upgraded because a website takes just a few minutes to go in a make the change to correct the information. The lies continued while I spoke to the supervisor with out help to the issue.So then I got a little sassy and and asked if I just upgraded my husband if he got old and was told, "I can just update his devices as well". I asked for an older version of Norton to run on the current computer that I need to update and was told that they can not provide that, the only version that is available was the one on their website and if it didn't work there was nothing they could do. I just purchased 5 new product keys and now I have two that I can not get my money back on and I can no longer use.This will be the last time that we ever use Norton, and like I stated above we have used them for over 10 years with no issue. I don't appreciate being lied to and not helped. This computer currently run AutoCad2021 and the latest version of Photoshop with no issues. I don't appreciate being put in circles and told to contact other companies just so that they could get me off the phone. I've been in IT for over 15 years and worked at a facility with over 400 end user and we ran *** on all different levels of computers from Windows XP all the way up to Windows 7 with no issues.This company is a joke to the little guys. We currently only run 5 end users for we are a small company with less than 15 employees. We don't have the budget to upgrade to new computers ever 4 years and we use what we have until it no longer works. I currently have an employee who is not able to work since Norton is not installed and we work with a lot websites and files that we have to download. So after 10 years of service with them we are now leaving and not coming back. We will take our business else where.

This is ***, ***,So it is my birthday, and after just losing my husband, it has been rough, but it was a very aggravating day so far.I was on the phone With *** from 3:05 til 4:57 I got nothing but idiots who asked for all the info and said they were transferring me to the cancellation dept. There were 4 transfers and of course each person wanted all the information all over again.On the phone with the 4th person also telling me this is NOT the cancellation dept. I lost it, I demanded a supervisor, I was yelling at this point she came back on the line 3 times with 3 different stories of what was going on with the supervisors. I told her after the third reason, that she was lying- which if your excuses is actually ***? I guess the second one where you said they were on the phone and on lunch, I told her to go to the lunchroom tell them what the problem is and get one to come to the phone. She put me on hold again, when she came back she said to me "management has given me permission to cancel your husband's acct."Now I am fuming, I said you were able to speak to management, but they couldn't come to the phone? It has been almost 35 minutes?She said nothing. I told her to transfer me to *** dept. so I could get a supervisor. She transferred me, after only answering 2 questions and refusing to answer the others since I had already given all the info 4 times. He got me a supervisor, I explained to her everything that transpired and asked her a question, "How am I supposed to trust Lifelock to protect my identity and credit, when their employees cannot even transfer a client to the right dept?" She gave no answer but said that she just cancelled my husband's acct.I said the last man I spoke to told me that the girl I spoke to before him had canceled the acct. She said , NO it had not been canceled.I said oh my ***, even more idiosy!I am still waiting for an answer to my question. What's the question?ARRRRGH, the question was How am I supposed to trust Lifelock with protecting my identity and credit, when there are so many idiots working for their company?Rude ones also, 2 people also hung up on me.All she would say was that the issue was taken care of, my husband's acct was canceled. I said I know, that is not why I asked to speak with you. I wanted to speak to you about continuously being transferred to the wrong dept. and the rudeness.She went on to say she will listen to all the calls and appropriate measures would be taken.Ok.Then she says you have to call , the ***, and all 3 credit bureaus, I said wait a minute that is your job, the credit bureaus, we pay for that.She actually had the nerve to tell me, "I just canceled your husband's acct. he is no longer a paying customer "I said why didn't you tell me this BEFORE you cancelled the acct?Because you wanted the acct. closed. Yes I did, you still could have said this before you cancelled it.She said yea but I didn't.I could spit chicklets, I was so angry.I said, You are a *** and did that on purpose, which is totally unethical.I hung up, called back and asked for the phone numbers for the three credit bureaus, AND Lifelock's headquarters phone number. I have every intention of calling them and telling them everything that transpired, after I make all the numerous phone calls I have to make.HAPPY BIRTHDAY TO ME!

It's gotten to the point where I am convinced technology companies like this are purposefully making their products discriminatory against individuals who are not fully able in some capacity. I personally suffer from a neurological condition that really only limits certain aspects of my life & I like to think of myself as a very strong person whose conditions do not limit them. I've supported myself, no family help, through undergraduate and a master's: I am not *** & can use technology products that are much more advance & complicated. However, I have come to find that Norton is absolutely mind-blowing in how awful & user unfriendly their products are to the point that if you have ANY *** COGNITION ISSUE DO NOT *** ANY PRODUCT FROM THIS COMPANY. You will waste hours of your time crying in frustration as your self-esteem crumbles because you are *** at the very first step: signing in requires a security check that apparently cannot be done via audio, totally *** you if you have visual issues like myself. Not to mention the photos they use are divided into the most ridiculous sections so that you can't tell what boxes its counting *** everything is not only blurry but pixelated making it utterly impossible to distinguish anything. Setting up *** on other devices is advertised as an easy breeze, but in actuality the *** runs without even connecting to your computer's base. It doesn't show up on my wifi or computer the way it does on the phone, so how can I trust I am protected, especially when it constantly insists its let passwords be compromised?! I feel less secure and more anxious about my information being stolen when it pops up with critical alerts & then casually informs you that the service to fix passwords has just randomly crashed. & in general the product crashes constantly & disconnects without alerting you. Don't bother to troubleshoot because you'll waste time going in circles!Talk to customer service for some help or basic clarity? They will treat you like a *** while explaining nothing; they obviously have little to no customer service skills. & I don't care if someone is not from the United States, but it's just a bit of a mindscrew that during a pandemic when so many Americans are at home & out of work, an American company is seriously outsourcing work to other countries. Really? I thought Big Tech needed bail outs & extra support because of the countless jobs provided in country? I just am shocked by the level of inconsideration shown by this company towards its customers & the audacity they have to take advantage of the law in order to *** us all over. Norton is a shining example of what is wrong in corporate America: it is a parasitic entity with no interest in providing quality service. Perhaps Norton should spend some of its money on research/innovation & better/local customer service instead of buying out smaller, innovative companies & putting profits towards lobbying; if you are benefiting from being apart of the United States, you should be giving back to the community, even if it's as measly as just providing job opportunities.None of this even begins to cover what needs to be done to make products more accessible; I can't even imagine what individuals facing more ableist barriers than myself experience when using Norton products. I know that people not facing the same challenges get frustrated by this kind of BS as well; it is definitely not an isolated issue. Technology companies like Norton are supposed to be making our lives easier. Instead, they have figured out a way to continue to profit off of us while lowering quality of their service & making products less and less intuitive for users. I am getting to my wit's end trying to deal with ableism in technology. While Norton is definitely not alone nor is it even the largest nor does it throw all it does for people like you in its face like other technology companies, but I have found it has been a repeat offender in the last few years & a part of the tipping point for myself. The only slightly positive thing to say about this company is at least their e-waste is not as bad as others; I really hope the *** does something about technology discrimination soon.PSIronically, the ***'s security captcha (or whatever the ***) also does not work. I can't help but be reminded of Mulaney in this moment: why am I wasting so much time proving to robots that I am not a robot...?"

This is THE WORST experience I have ever had. Signed up in June after my husband and my identities were stolen. But couldn't get my husband's account to open. Only was able to access my account. Numerous calls to this company trying to figure it out. The wait time alone is about 40 minutes. Once you get connected to a rep and go through the whole issue, they tell you that they need to transfer you to Norton Lifelock as they are only Norton. Another 40 minutes to get to someone. This literally took 3 weeks for them to get it figured out and hours - and I am not exaggerating here - HOURS on the phone with them. They sent me to their Cyber Security team to try and figure out why his account could not get accessed and then wanted to send me back to the tech team - the tech team wanted to send me to Cyber Security. Meanwhile, I hired this company to protect our assets and we couldn't access or protect my husband's holdings during this time. At one point, I asked the rep to send me to a manager. The rep asked me why I wanted to talk to a manager. I told him because I am a paying customer and I want to speak to a manager now. He said - direct words, "it's not going to happen". He would not transfer me to a manager. We had to verbally give my husband's private information over the phone to a rep. What is secure in telling a complete stranger all of your financial information over the phone when this is information that is supposed to be able to enter in their 'safe' application. So we are now giving a total stranger all of my husband's personal information so we could at least have his information protected. They ended up having to delete his account and re-enter it before it worked. They gave us 3 months free for the inconvenience. Then, the accounts they were supposed to monitor kept disconnecting. They send you an alert telling you this. Daily, I had to relink at least 4 accounts so they could continue to monitor it only to get another alert that they were disconnected again. They tried to tell me that the institutions that were dropping must be going through an update on their own site. Every day? And different accounts continually randomly dropping? My bank is going through an update every day? I don't think so. What good is a security company who is supposed to monitor any suspicious activity if they cannot stay linked to your information? So I called and went through the whole process of waiting and being transferred and getting disconnected with this company. They tell you they will have someone reach out to you when it is resolved. A whole week goes by and we had to call them to find out the status. They give you a case number on the original problem but when you tell them what that is, they tell you that case number is closed. I sent an email to the president of the company with all of my complaints. Never heard from him. On my daily calls - and yes, they were daily - to Norton, I was finally sent to a manager. Told him all of the issues and the lack of help and the no follow up. He assured me he would get things settled. Gave me his name - Josh and his ID number and that he isn't going to apologize about what happened because he believes in getting things fixed. Gave us another free month of service for the inconvenience. Said he was going to call me back in 48 hours. Never happened. I called back wanting to speak to Josh. No one knew who he was. At this point, we had had enough. We'd only been with Norton for one month and it was a continuous headache with no resolution. We cancelled on July 9. Got the case numbers for both accounts. You'd think that would be the end, wouldn't you. Not with this scam of a company. My husband received an email stating his credit score was available on Norton. The account is supposed to be CLOSED. Called Norton demanding this account be closed. They weren't going to do it because they needed to speak with my husband (who was at work). I told them they'd better damn well close it as we called individually on 7/9 to cancel the accounts and we had the case numbers. The only reason they closed it was because I was the one who was the primary account holder and used my credit card to pay for services. They wanted to know if we would be interested in keeping the service and giving us 40 percent off! I laughed. I've already been given 4 months of free service, now they are giving me 40 percent off to continue. I said absolutely not. They wanted to keep the account open for the free months we were to receive. I said absolutely not. I don't care if they gave me this service for free. It was a complete mess and they do not resolve any issues. My uncle signed up when we did and he cancelled the same day we did due to all of what was happening, as well. My uncle prepaid for his year and they refunded the remaining balance. Then a month later, THEY REINSTATED HIM AND CHARGED HIS CARD. Had to call them again to remove that balance and told them this was a fraudulent transaction. They offered him a 40 percent discount to stay on and also were going to keep him on for another month. I have warned all of my family and friends about this company and hope that you can dodge going with this company by my experience. We went with Identity Guard, which has been rated #1 for the past 10 years in customer satisfaction. I wish I had done my homework instead of listening to the continual Norton LifeLock commercials. Identity Guard is also about $300 cheaper annually than Norton, as well. You get a person on the phone immediately and they go through everything with you. I hope this is the end of my interactions with Norton Lifelock. Cannot stress enough to stay clear of this company.

Norton is the worst product ever developed and should be shut down. I couldn't add screenshots but there are many to back up all of these points.Takes over computer like a virus and makes it extremely slow and glitchy. So intrusive and wont let you pick what you want to use and what you do not.Password tool also invasive and wont go away when you need it to. Also, when the info is already inserted (username and password), it wont let me just sign in. It wont go away until I use one of the Norton options listed. I use LastPass for another client at the same time so it is too invasive and takes over.Required to approve access on mobile device to same browser on the same computer within a few minutes multiple times. Makes computer act like there is no internet connection when there is.Web search is ALL ads on the first page and you have to scroll down through an entire page to see any real results. The results are also not as good as *** search.It tries to force you to use Safari instead of Chrome. Support site is not helpful at all when you are trying to find an answer.Received WAY too many emails (at least 7 in one day).Trying to remove the product is an even bigger hassle than it was to even install. For example, I want to remove Norton Search. You would assume that you could do that under settings. Not at all, it only gives you the option to check a box to share usage information. I feel like my computer is more at risk than it was before Norton based on the fact that I have entered secure information and it wont let me easily remove my data. It also is making my computer act like there is a virus for the first time ever. When trying to cancel, I had to go through at least 5 different screens to confirm I wanted to cancel. Request for refund online requires an AP number (EVEN THOUGH I AM CLEARLY ALREADY SIGNED IN UNDER MY ACCOUNT). There is no AP in the 50 emails that I received from them. There is no AP number on my bank statement either. When I enter NA, it just spins instead of giving me an error. When I finally found an email with any kind of confirmation number (NOT AP) and I entered it, it gave me a very unhelpful message: Oops!There seems to be a problem with your order We either could not find an order with the information provided or your order is not within our standard refund period Refund Policy. An agent may be able to assist you further.Waiting to chat to get a refund - The process for trying to chat with someone (early morning hours). Your computer will give a loud ping for every notification. The notifications: System: Welcome to NortonLifeLock Support! A NortonLifeLock Representative will be with you shortly. System: Your Case number is *** System: To protect your personal information please do not share your Credit Card Details while you are on a chat with an agent. System: A NortonLifeLock representitive will be with you shortly. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 45 minutes 36 seconds. Please stay online. Thank you for your patience. System: LifeLock and Norton are working together to provide a comprehensive digital safety platform to help protect your devices and your identity. LifeLock offers a comprehensive suite of identity protection features that are an important part of digital safety. System: If your identity is compromised, a restoration specialist is there to help you. If you would like to learn more about how LifeLock can help protect you, please ask the representative why identity theft protection is important for you. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 46 minutes 20 seconds. Please stay online. Thank you for your patience. System: We are currently experiencing high volume of contacts and therefore having higher queue times. We would like to apologize for the inconvenience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 34 minutes 16 seconds. Please stay online. Thank you for your patience. System: Thank you for your patience. Your chat is very important to us but we are currently experiencing higher than expected wait times. Please stay online. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 35 minutes 27 seconds. Please stay online. Thank you for your patience. System: Thank you for your patience. Your chat is very important to us but we are currently experiencing higher than expected wait times. Please stay online. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 32 minutes 19 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 30 minutes 16 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 33 minutes 38 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 34 minutes 4 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 34 minutes 24 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 32 minutes 16 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 33 minutes 5 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 33 minutes 41 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 26 minutes 53 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 32 minutes 48 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 31 minutes 17 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 27 minutes 1 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 31 minutes 6 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 26 minutes 41 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 5 minutes 50 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 6 minutes 36 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 15 minutes 20 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 13 minutes 55 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 12 minutes 21 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 15 minutes 58 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 12 minutes 29 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 10 minutes 16 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 12 minutes 40 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 12 minutes 35 seconds. Please stay online. Thank you for your patience. System: The estimated wait time to be connected to a NortonLifelock Representative is 0 hours and 10 minutes 44 seconds. Please stay online. Thank you for your patience.When I finally got through to someone, they said I needed to call to get a refund.Calling Process for getting a refund service:First call (wait time approx 5 min so not bad) goes to someone who offers you a discount to keep the plan. After telling them 3 times that I dont want the plan, they transfer me to another team to actually cancel. Transfer on hold is about 5 mins The person makes me explain everything all over again. They put me on hold for a few minutes at a time, 2 times. They offer me another discount and try to get me to stay. They offer to break up the products and just keep lifelock. Again, I tell them I want a refund. They finally process the refund. They said it will take 5 days to process. I won't be holding my breath that this hassle is over.

My son *** (primary name on the account) was the victim of fraud from a security breach at a junior college. False accounts were opened at USAA, unemployment, and applications for food stamps were also submitted in his name. Due to his *** age (19) and lack of credit, verifying his info with credit bureaus became impossible due to other accounts we presume have been opened in his name. Desperate, I called Lifelock and the person selling the policy ensured me he could help me freeze my sons credit with ALL credit bureaus and help me determine what has been opened in his name. They also said they have lawyers to assist with these situations that are not straightforward. Turns out they only help you freeze one credit bureau and told me they will not assist in any way with fraud that occurred prior to opening the account despite that being the clear reason for signing up. I was not asking for financial reimbursement, but what they promised re: helping me identify what credit had been opened in my sons name. It is near impossible to get a hold of someone during the evening despite the 24/7 promise and hold times so great (1 hour plus) it is impossible to get a hold of someone. On the 2 occasions I did get someone, they said they would follow up and see if they could help yet never heard back and difficulty getting through made it impossible to follow up on my end. My son gave me permission to speak/act on his behalf with the rep after initiating service at all times and on the 2 occasions i could actually get through due to unreasonable hold times they did speak to me, yet when I called for a refund due to lack of service/impossibility to reach someone they said my son needed to be present. I am frustrated with the hold times, difficulty getting a person to speak with, let alone the bait and switch. I was promised help for navigating the fraud that occurred prior to my initiation and received absolutely nothing for my money except aggravation.

I contacted Norton Support to repair their 360 product on around November 23rd. Norton scheduled a repair on Thanksgiving day that lasted three hours, but they couldn't repair the product. I ended the remote repair after scheduling a time to be contacted again for another repair attempt. Norton contacted me outside the hours I had listed I would be available, and then ceased contacting me. I reopened the support case and attempted to reschedule a date and time for repairs on December 24th. Norton refused to schedule an appointment though I was told I would be contacted in *** hours, but I was never contacted. I attempted to schedule repairs again on January 5th, 2022, and was told I would be contacted within 72 hours though this, again, never happened. I opened another support chat with Norton requesting that my auto-renewal be cancelled since I cannot access the Norton website due to Norton 360 blocking access to it, but this was not done. I was then charged on January 15th, 2022 for auto-renewal against my request, and my Norton 360 product has still not been repaired. Essentially, I am being charged against my wishes for a product that Norton refuses to attempt to repair. I was also denied a refund for the time the product didn't work, Norton Support has still not repaired the product as of the 15th of January 2022. Furthermore, I was denied the option of having my computer fixed elsewhere at Norton's expense. Meanwhile, the failed Norton 360 product is blocking certain programs from functioning correctly including Windows updates, and this is concerning for the confidential information I have on my PC related to my work as a professor. The automatic renewal was for ***USD, but this does not include the refund for the time the product did not work and Norton did not contact me or attempt to repair the product. My product's serial number is ***. *** Support was committed to repairs and the functionality of their product.

Software is extremely buggy & after trying unsuccessfully to install the software on yet another tablet, I contacted customer support via online chat (4/19). The customer service agent kept asking me questions I had already answered (for example, "What device?" when I had mentioned "my ***" at least 2-3 times in the first few chat responses). It seemed he was stalling and/or trying to frustrate me, not trying to help. After several minutes of this, I gave up & left the conversation. Seems to be a scam. When trying to activate the software on my ***, it asked for me to first sign in. I did so, but unfortunately it would end in a "Server Error" every time. Without being able to sign in, I have been 100% unable to use the software. I have not once gotten past the sign in page because of the server error, however when I view my account on the Norton site I says that I have activated the ***. It's been activated, taking up one of my 10 allowed devices...while being completely locked and unusable. Unsurprisingly, if I want to pay again for a subscription that feature works perfectly. After all this frustration, went back to *** to try and contact customer service again. This time I wanted to call. Info listed there says "Phone support is open 24 hours a day, 7 days a week", but when you click the button that says "View local phone numbers" it goes to a graph that show best times to call...but guess what? NO PHONE NUMBERS LISTED! Only the endless loop of online chat with no help or answers. Not even an email address to be found. Purchased this plan w/the expectation of digital safety (antivirus, firewall, privacy, etc). So far, I have not received anything that I paid for. The apps are clunky and I am unconvinced that they working on the few devices I was able to install it on. I have more devices unprotected than protected. And to add insult to injury, you all are asking $129 more to monitor my spouse's info w/Lifelock (not mentioned pre-sale).

I do not wish to leave Norton Lifelock, only understand what their Protection provides. My letter overnighted Jan 7th signed for, the following day, and Questionnaire filled out on their site shortly after were not answered. A member many years, having the most inclusive plan they offer. I happily would pay so much more if they could protect me, and only ask to understand what they do. If they do not keep Phishing scams from attaching to e-mails, but alert members after hacked, I ask only if Complaintsboard.com knows of a Protection Plan that does? *** advertises they do, and I think *** offers a more comprehensive Plan than the Premium Plan I've also had for years, but I thought Lifelock did, and if not, perhaps others advertise this but do not. My Chase acc'ts hacked *** and ***, the second after a new e-mail for Chase was created, all accounts changed, and on existing e-mails not touched by the hackers, passwords still changed I called Lifelock spending 5-6 hours switching from one line to another, one warning, each time, longer wait- times than normal were anticipated, spoke with some Techs who were impatient, and others who said they fixed the problem when it still exists (Phishing questions that come after I've signed onto Chase that will not let me proceed without answering still on *** and Firefox. Internet Exp. is without it, and *** Edge seems to be down, at least on my computer, today, so I cannot be sure of that site). Lifelock sends messages all the time, requiring one to look into something that is said to have happened a day or so before. They seem not to intervene, though, before it occurs. All banks are on top of this and stop potential scams from going through. But one spends days in the bank after, straightening this out, days at home making changes and checking everything they bring to his attention in precaution now, a truly frightful experience necessitating time away from all he otherwise has to do. In that depositors are not financially

Initially I was prevented from filing a $100 reimbursement claim through the Norton Screen Care program. After each of multiple calls to technical support over nine days (9/21-9/30) I was repeatedly promised a call-back or resolution within 24 hours. The issue has still not been resolved or even addressed over a month later. On 10/1 case #*** was created and I was promised to be contacted by the complaint department. On 10/22, having never received any follow-up, I was told that case was closed on 10/2. A new case #*** was created on 10/22, where I was again told someone would contact me. NortonLifeLock Inc firewalls customers from receiving customer support. Automated phone systems as well as outsourced support personnel continuously apologize and say they want to provide outstanding support. However, front line employees do everything in their power to avoid escalating issues and often state that they don't have a phone number or way to escalate issues. NortonLifeLock offered an additional service, Norton Screen Care, if I utilized the auto-renewal feature of my annual Norton 360 service. I have always disable the auto-renewal function and shopped for services each year. I would not have auto-renewed if NortonLifeLock had not promised this new service. Norton Screen Care support [protected] is unable or unwilling to correct the problem preventing me from receiving the $100 claim I am unable to file. NortonLifeLock support says they filed my complaint, but did not entering any complaint information into case #*** (per 10/22 phone call). In addition, NortonLifeLock support closed my unresolved case the following day without contacting me. Norton Member Service created a new case number because the old one was closed, but is unable to put me in contact with the complaint department. In summary, NortonLifeLock lies about intentions to return calls and filing complaints leaving no viable solution to resolve open issues.

July 6, 2022 Re Subscription Cancelled But Lifelock Continues to Monitor My Accounts On May 5, 2022 I cancelled my subscription to LifeLock + Norton Security. I received a cancellation confirmation email from them on the same day. I have pasted the text of their cancellation email at the end of this complaint.Problem: I cannot get this company to stop monitoring my bank account and credit cards, which I consider a serious security issue. I called Lifelock about this problem on 6/3/[protected] I stated my concern about the continued monitoring of my accounts even though I cancelled on May 5. I was assigned a case number # ***. My phone call was then transferred to a person named ***. He assured me my account would no longer monitored and that I would no longer receive emails and text message alerts.The email notifications called *** Activity Detected continue to arrive: 6/3, 6/10, 6/25, and 7/6 with the message: ***, we detected financial activity that you asked us to notify you about with instructions to log into my Lifelock account and review. Also receive text messages with same messages.Question: How do I stop Lifelock from monitoring my accounts when I cancelled my subscription last May 5? Their cancellation confirmation email is shown below.LifeLock Ultimate Plus + Norton Security monthly subscription cancellation notice Lifelock Norton no-*** Thu, May 5, 9:56 AMto me Attention:*** LifeLock Ultimate Plus + Norton Security subscription has been cancelled.Dear BonnieWe have received and processed your cancellation request.You can continue to use your service until your LifeLock Ultimate Plus + Norton Security subscription expires on May 25, 2022.Your automatically renewing LifeLock Ultimate Plus + Norton Security subscription will no longer renew after expiring on May 25, 2022.As you requested you have been opted out of the automatic renewal feature on the following

I have been a Nortons antivirus subscriber for 9 plus years. My original order confirmation# when I subscribed is NP1110605909. The week of Aug. 19th, 2022 my Nortons program would not open by clicking on my desktop icon. Everything including all other programs worked just fine on my , it was only the Nortons program that would not work. I called the Nortons tech support phone number ***) and explained the situation. At that point the tech agent had me allow a remote -to-*** so they could fix the issue. The agent attempted to delete and re-install the program. After 20 min or so the remote session abruptly ended and my screen had the windows "blue screen of death". Could not connect to the internet, or load my desktop home screen to even attempt a safe mode fix. The agent did not email or call me to explain. Just washed her hands of it and moved on with her day. I called the Nortons customer service number and they opened a case (case#***) and I was told I would get a call back from upper management. No call came. I contacted my own tech repairman and he said a critical windows loading file was deleted by Norton's agent. I had to completely buy a new *** for $1800 (This is an office-use *** used for our CAD program). In addition to buying a *** this was also the *** that we used for accounting. We had to rebuy Quickbooks because it was on the computer. Luckily we save our files on an external drive or we would have lost all of our financial records. This is a small business and this was a big deal for us. I called the Nortons *** No one called. It has now been 6 weeks since the incident and still no call from Nortons to see if we have solved a problem or to resolve our issue. We have 10 computers associated with this company so it's pretty disappointing to ask for help and not get it, instead have to continue to pay for services not rendered. You can contact our IT guy for any questions.

I have been using Norton 360 for my business (LLC, sole owner) since 2017. Each year I purchase a two year license for about $100. I made the first year's purchase on 6/8 for $99.99 (order number NP248180020). The subscription was for two years. I made the second purchase on 5/11 for $99.99 (order number NP1281821902). That was good for two years as well. On May 4, 2022 instead of renewing the subscription online, I called and talked to a representative who told me I could renew it for two years for $111.29. He said the price increased just a bit due to inflation. He assured me the subscription like my last two subscriptions was for two year. Just today I received an automated notice from Norton saying my subscription was only one year and expired in 30 days. I could renew it for two year for $109.99. I called Norton and spoke to a representative to tell them my subscription was good for two years, not one, and no time during Norton's history of offering subscriptions did they offer a one year subscription for as much as $111.29, what I paid. In fact, a one year subscription is usually $39.99. Someone made a mistake and my subscription should be for two years. The representative just kept trying to get me to buy another subscription and couldn't help me. She kept repeating the same thing over and over again like she didnt understand what I was saying. I am asking that Norton do the right thing and realize that the representative who sold me the license on the phone lied to me, charged me for two years but gave me a subscription that only covered one year. Maybe it was a mistake in how he entered the information in the system, but the mistake should be rectified. As I result, I would like Norton to extend my coverage for a year, which I already paid for. In addition they should look into the sales practices and try to get to the root of the matter to determine who deceived this customer because Im certain that same sales representative overcharged others.

When it came time to renew my annual subscription to Norton Antivirus my previous year's selection was automatically placed in my shopping cart, and I was unable to make any plan changes without contacting customer service. The $180 price tag for the auto-renewal subscription was simply too much, especially considering that there were similar products being offered at a much lower price. Norton deliberately makes it as hard as possible to opt of your current plan, and this is a repeat issue I have had with them. My initial subscription several years ago with Norton was tied to a different e-mail address, but the only renewal solution customer service was able to offer me, after spending countless hours on the phone, was to abandon my account and to start over with a different e-mail address. I reluctantly agreed to that, and as a consequence lost all passwords which were stored in my Norton Password Manager, and so I was forced to reset every single one of them. In January this year I encountered a similar issue, and once again spent hours talking to various customer service and technical support departments. Neither my previous subscription, nor my account could be located and once again all of my data was lost. As of approximately 14 days ago I have been awaiting a call back that I was told would occur within 48-72 hours. Instead, I am once again spending countless hours resetting all of my passwords. I cannot afford to put my business on hold while Norton tries to figure it out, but it seems like we are past that point and they have given up, hoping that I will go away. Norton uses deceptive business practices by only offering existing customers the same product year over year at an ever increasing price with auto-renewal. They purposely put barriers in place to convince customers that it is easier to just pay rather than shopping for an alternative, or making Norton fix their technical incompetence, or expecting them to adequately support their own products.

In December I recieved an email from Norton saying my renewl was coming up and my CC on file needed to be updated. I knew my renewl was not due until the end of January so I waited a few weeks to update my card info. On 12/23 I updated my card info and they pulled $112 from my account right them. On 12/24 I was looking at my back info and seen a charge for $112 from Symentac and could not figure out what it was. I finally found out it was Norton so I called them right away and asked why they pulled $112 out and they said it was an auto renewel. I told them it was not due until the end of January and she said we process it a month early. She was very nice and said she was going to issue a refund in the amount of $69.71 and I would see it in 5 to 7 bussiness days. Around the middle of Jan I still had not seen it so I called and waited 1 hour to speak with them and they said it was issued and I should call my bank. I called the bank and no refund. I called back and was on the phone over 2.5 hours and they wanted to talk to the bank so we did a three way call and they said we have to send to level three they will call you in 48 hours. They call back and say they cnt do anything because they already refunded it. I said you spoke with the bank already and they asked to do another call with the bank where they told no refunded had posted. They said we will send to level 3. I call back and they say they cant do anything level 3 has to and I said level 3 says it has been refunded. No one will help it is a run around for $69. I have made more than 12 calls and spend more that 6 hours on the phone and all they say is I'm sorry the refund has been issued. I say you have spoken with the bank and then they say we will send to level 3. They are very unprofessional and no one in the company seem to have authority to correct the problem. Very disappointing since they are a tech company and noone knows how to issue refunds or no one can connect you to anyone that can.

I purchased Norton LifeLock ultimate family plan to protect myself from identity theft &hackers Because I lost faith in the police because of what they had done to me a Best Buy by letting the thieves go and they use the account all the way till December 21, *** my name because the police they dont care about the people not victims Norton lifeLock I couldnt believe it all the sudden I wasnt able to get into anything I became the thief and he took all my passwords I cannot unlock one thing they have already gotten to Bank South everything no one has mistaken me for them knowing Im here and not to mention that they sent a box to *** in *** under the email of *** Im sorry thats a little odd I paid all that money for ultimate plan thinking they had attorneys the police and if you had hackers you had $1 million I thought it was for the attorneys but its actually for the victims but they think they are working with the real people because everybody has allowed the starting from the police so no definitely doesnt know where the signals are coming from IP address is because if they did that they know Im in *** and I have the real *** Daniellevulpis in *** so I definitely would never recommend them and I will *** them because not even two months they take over what kind of company allows that they dont know which phones and what computers I have and what telephone numbers I cant get into anything and that means if I try to change something on Apple where they stolen every credit card I got my credit frozen and now they put my maiden last name on my *** are you kidding its been frozen for three years with the federal trade commission you need a code &what they do is they write people saying I have identity Theft &then they wrote sick email see Atty *** saying I wanted to kill myself they would come to my house I understand for? This makes me strong to Help Others

On 2-Feb-2022, after logging into my Norton account, I used the Privacy Monitor feature. The search results informed me that my personal information had been exposed. I called Norton to speak with *** (), *** recommended that I click on the link to purchase a subscription to the Privacy Monitoring Assistant. The website states: "Privacy Monitor Assistant Let our *** team send a deletion request for you! Our agents will work on your case with data brokers and follow up with them on your behalf.- Check in to Privacy Monitor Assistant every 90 days, as data brokers can republish your info - Create one case for all your data broker results - If the results above match your personal information, well reach out to data broker sites for you - Help protect your online privacy"I clicked the link (as recommended by Norton), purchased the Privacy Monitor Assistant subscription. The *** requested the personal information that needed to be deleted. I informed him: my name, age, location, address history, and family background had been exposed. He informed me that I would receive confirmation of the deletion.Today is 2-Aug-2022. I did not receive any type of confirmation. However, when I logged into my Norton account to complete a new scan, the same exact personal information was identified as exposed. I again called Norton. I explained I purchased the Privacy Monitor Assistant subscription on 2-Feb-2022. One hour and three *** agents later, I was hung up on by *** and ***, and *** was also of zero assistance. The later two agents both told me that I had to upload my drivers license to a third party site (not *** and submit the deletion request myself. I kept asking why would I submit my personal information to an unknown 3-party site to request the deletion myself, if I paid for a Norton subscription that states "Let our *** team send a deletion request for you!" No answer. False advertisement.

My grandmother died 8 months ago. She used have an account but we cancelled months ago, her estate was issued a refund for the remainder. We had to send a letter, and a certified Death Cert., etc.,etc. It was done. I informed them to remove her name, her house address, her P.O. Box, phone #, and email from their data base - and mark as "DECEASED" and "DO NOT SHARE" , and said to not give, trade, loan, rent, sell, or what have you with any other list or entities. It was sort of observed, but then they started sending junk mail with her name to my cousin's house in a totally different city. She never lived there. I had to call and remain on hold a few times. Today, I tried again with this newest piece of junk mail. The agent was professional, and explained that she was in the dept. to sell, so she would transfer me to someone in another dept. that could take care of it. I waited on hold for the 2nd agent. When this next agent came on she asked me for the SS# of my grandmother. I explained yet again that there in no account, so they would not have or need that info just to remove a dead persons name off an incorrect address and to stop correspondence to a place she never lived. We went back and forth and said that was the only way I could remove that information. I said I know she is just trying to do her job, but don't think that is true (or legal), and to please get someone who can help. I was placed on hold for quite some time. When the 3rd person came on I had to explain everything all over. The first thing out of the agents mouth was to ask for a social security #! Again we went round and round...all she could offer was that the only way to remove the name and address off of sales solicitations from there company was to go to an outside source - the DMA and fill out that form and "see if that works"...and if I keep getting junk mail from LifeLock, I could call them again. I had to explain that I had already done that.She told me to "give it a try again". I know it's not her fault. Hours spent.

I have never done business with this company and keep getting the following email:INVOICE *** DETAILS Norton Billing Desk DUE 06/22/2022 $489.35 Print or save Powered by QuickBooks Dear ***,Thank you for using Norton. Protection. As per the Agreement we have charged you an amount of $489.35 for Norton. Protection.As you have selected the auto-renewal subscription method during the last checkout.Hence your subscription of $489.35 is auto Renewed and the charge will reflect on your bank account in 24hrs. We tried to contact you on your register number for queries but could not get through.For Any Query or Support or to cancel the Subscription and report and dispute please contact our Norton. Protection. Fraud Detection Team *** Regards ***Norton Protection *** (toll-free)We appreciate your business. Please find your invoice details here. Feel free to contact us if you have any questions.Have a great day!Norton Billing Desk *** TermsPaid Friday, July 08, 2022 Token Number: KBEp-iM0LOH-cvSPt Helpline: *** LifeLock TruCyberSafe logo Hello, *** Help to help you The Payment will be auto-debited from your respective bank account. You are receiving this notice because you are enrolled with Norton and your Subscription will be auto renewed on Friday, July 08, 2022. However If you don't wish to continue with the services, then you can cancel the payment and claim your full money refund anytime.*** see subscription details below.Name : *** Email : *** Customer Id : *** Account Type: *** Transaction Id : *** Tenure : 3 Years Expiration Date: July 08 2022 Amount: USD *** If you have any questions or if there's anything we can do to help ?" please don't hesitate to reach out at *** .Norton All Rights Reserved @2022

I am making a complaint on a calked LifeLock which their corporate office is located in ***, . On December 17th 2022 I asked for subscription to be cancelled and email was sent stating that it was cancelled but I have noticed when I signed up for LifeLock on December 17 *** there system from 7 to 8 years ago maybe more than that and it was odd to me if I had cancelled my account years ago why would you still access to my information like especially when I have notified all 3 bureaus and social security office and the *** and IRS of my identity has been stolen and I also have a fraud alert on all of those companies listed and this company still have access to my information and lately I have received 4 emails from this company on January 17 2023, January 23 2023, January 25 2023, January 26 which is today at 9:27am this morning telling that new report activity detected which they are intentionally and purposefully and knowingly doing this on purpose towards me after I told you to cancel my account that means removing my personal information from their data base which they never did from years ago as well. I documentation of emails sent by LifeLock themselves and when I called them on this past Sunday they wanted to verify information on my account that when I signed up didn't put on my account I still have access to my account and I know what information was inputted on there. They asked to verify and icloud email which I don't have and never had and that right was suspicious to me as well that someone from there company has been spying on me or monitoring me illegally and invading my privacy which is extremely illegally and a lawsuit. Then they also have a number that was listed in my account that don't have and that isn't the number in my account either which also suspicious to me as well how when I asked for them to cancel my sccoumt in December 17 2022 and I had verified my info with them and pass it and the information given wasn't what they are now saying for me to verify which sounds to me that they are wanting me to give them info to them for someone to gain access to my account or to me which the information isn't correct.