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1.4 980 Reviews

Sam's Club Complaints Summary

100 Resolved
867 Unresolved
Our verdict: With Sam's Club's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Sam's Club reviews & complaints 980

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R
9:45 am EDT

Sam's Club samsung un55ks800df smart television

Product is not performing and service is being withheld or delayed.
About one month ago started experiencing issue with the blue tooth smart remote pairing to the television. Bought TV 11/23/2016 from Bentonville store. Samsung has sent me a new one connect box, then sent mea new smart remote. Now pairing does happen but usually within 2 hours it is no longer paired. To get it to pair we must pull the power from the set while it is turned on and then after 30 seconds we can turn it back on. Then we must take batteries out of the smart remote and hen hold the power button for 20 seconds then reinsert the batteries and then try to pair the two devices. After one month and now waiting on another smart remote, I asked where was the closest repair technician. I was informed the DKC in Harrison was the closest. I contacted them and was directed to talk to Wes at [protected]. He informed me that he thought it was the blue tooth receiver on the TV but, since they have been paid so poorly from Samsung, they are no longer servicing Samsung TV. I have called back in to Samsung asking for a different provider and they said they had none. This product has a one year warranty but a lot of good it does your customers. Something needs to change. It was last Saturday that they were sending me a new smart remote. I called yesterday and the agent said it had not shipped, they have 5 to 14 working days to send out parts. Thus for the last month I have owned a smart TV that only receives 1 channel and I can't control the volume unless I get lucky and pair the remote that has sometimes dropped the pair within 2 minutes. I still have my sales slip. I contacted support from Sams Club and they said since it was past 90 days I had to work through Samsung. We are not proud of my purchase through Sams Club.

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11:07 pm EDT

Sam's Club threatened by club manager - (louis)

They stopped me from coming in through the exit, and made me go all the way around unnecessarily. After informing the head manager of what happened and how the rules are getting in the way of customer service, he literally said "rules are more important than customer's happiness", then threatened to cancel my membership if I came in through the exit next time.

Sams Club
1055 Harriman Pl
San Bernardino, CA 92408

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6:48 pm EDT

Sam's Club cranberry super seed granola clusters

I have been buying cranberry super seed granola clusters for some time just to learn that you have discontinued this item.

Are you guys nuts?

This is one of the best quality products you have ever offered. The product is outstanding and is also healthy let alone delicious.

I contacted the manufacturer and they imformed me that they even had a special package and name for sams.

I also spoke with the mgr. At my local store and he was also dismayed at the decision to dc the product.

Please bring it back. It is a great product and it's healthy.

Thanks

Jon whiteside
[protected]
[protected]@gmail.com

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3:08 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club incompetent and unprofessional behavior.

Date of Incident: June 26, 2007

I have been calling the local Sam's Club located in Tupelo, Mississippi for about a week trying to get information about a tire purchase. I was extremely frustrated and after dozens of attempts finally reached Sheila. I expressed my frustration and was met with grunts, sighs, and moans in the phone rather than an offer to take care of my problem. I simply wanted information. I became more annoyed with her lack of concern and apathetic attitude and told her there was no customer service there anymore. She hung up. I called back and reported this to the assistant manager who helped me and answered my questions.

I want to make this purchase in the amount of $644.00 but I do not want to encounter this individual in the automotive department when I schedule installation. Why is she still representing Sam's Club and seeing your customers?

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Update by Customer2017
Jun 26, 2017 3:09 pm EDT

Date of incident is June 26, 2017 NOT 2007

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E
5:57 pm EDT

Sam's Club eyeglasses

To say I am disappointed with Sam's Club optical is an understatement. I ordered top of the line lenses with crizal anti glare. When I ordered them the lady couldn't have been nicer. Once I got the glassses which I ordered the same type of lense as the previous year, they looked like they had no antiglare. Before going back I stopped a another optical store to get their opinion. They said before I got the question out that there were absolutely not correct. When I went in there were excuses and it was clear that Sams does not stand behind their glasses. They said we don't cover the lenses but will email to see if they will be covered. Keep in mind I had just gotten the glasses. But she said they would send the frames from the store and gave new lenses put in. I thought that was great. When I got the call they were back two weeks later I was told tha it was only the lenses. The lady on the phone was so hateful! I dreaded going in and dealing with them. Unfortunately I ended up with the same lady when I went in. She was incredibly hateful. I do not understand this type of customer service. It was my second pair of glasses from Sams but now that I know they do not stand behind their product it will be the last. They say they are wholesale but they cost about the same as Lenscrafters since I can use my insurance there. Plus they will fix, replace, or refund when there is any provlem at all.

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12:09 pm EDT

Sam's Club no receipt at self checkout

I did a self checkout at store #8290 on 6/20/17, but did not get a receipt. I asked a rep for help but was told someone would help me. After waiting a while, I tried to leave without the receipt, but could not get through the door without a receipt. I asked for a manager, but no one would get a manager. After waiting for about 10 minutes, someone brought my receipt so I could leave. Store needs to be able to help customer on a timely basis for a situation like this one.

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4:36 pm EDT

Sam's Club almonds

I have been a very loyal sams club customer for over 20 years. I have also purchasing almonds from there for my household use for many years as well. Just last week, as usual, I purchased one bag of almonds. By far, this is the worst quality almonds I have ever purchased from sams club. As you can see in the pictures, it is clearly visible that the quality is pathetic

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5:30 pm EDT

Sam's Club customer service

Your customer service is terrible. I called the number on my card to inquire about 3 small charges on my sam's club mc account which may or may not be an online purchase? I don't recall making them? After waiting on hold for an extended period of time, the synchrony bank representative was unable to provide any information regarding three charges at what appears to be the store in bentonville, ar, which I believe is where your home office is located? She transferred me to a sam's club representative who seemed very confused from the beginning of the conversation? When I asked to speak to another representative, she indicated she could not transfer me, and told me to hang up and call back? I called the store in bentonville, ar and spoke to a representative who was unable to provide any information? He was rude. He provided me with a different number for synchrony bank? I then called that number and reached what appeared to be an automated survey line which began by asking my age? I called the store in bentonville, ar again. I was placed on after asking to speak to a manager. After again waiting or an extended period of time, I hung up. The charges in bentonville, ar were small amounts. I guess it's okay if I have bought small items for some stranger in ar? But what if they decide to use my card to say... Buy expensive jewelry... Or furniture?

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6:20 pm EDT

Sam's Club tires

I purchased 4 tires for my toyota Corolla car in 02/2013 and got installed.
Odometer reading at the time of installation is 52112. Please see the attached pictures which odometer reading.

Date of incident - 06/10/2017.

I use the car for travelling long distance between Houston and Dallas, do get oil change and tire rotation not at a fixed shop .

The current odometer reading is 86, 000 Miles.

No.of miles kept on the tires are around 30, 000 Miles. The front tires are worn out and thread depth is 3.

Took the car to the SAMs Club at katy, Manager is very rude and asking to bring Tire rotation history. he offered credit of $10 for new tires.

As advertised New Tires should last atleast for 55k-70k.

After this bitter experience, how can I trust for SAML club and buy anything from SAMS. Nowhere in the warranty document mentioned that the customer/I have to maintain rotation history records.

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1:41 pm EDT

Sam's Club meat department

I talked with meat cutter there and made it very clear I did not want any rib eye steaks cut over 7/8in -1 inch thick nor any steaks over a pound, for no one can eat that much and it gets thrown away. He assured me he understood my directions...So, I purchased a 15 pound ribeye $148.00, and he cut it into 11 steaks.? what an idiot, , , every steak is nearly 1 1/2 pounds and almost 1 3/4 inch thick.. That's nearly $5 thrown away of every steak.$55 in the trash, , , because of your poorly educated apprentice meat cutter, ,
SAMS Club, this is the second time your meat cutters have done this to me in the past few months, I will be buying all my meats at Costco for now on, this idiot should be fired!
I know any kid over 14 years of age can tell the difference from 1 inch cut of meat to a 1 1/2 inch cut of meat and if he does it everyday, he had to have been laughing at me as I walked away, knowing each steak was 1 1/2 pounds, , but it all comes back to you Sams Club Management, I'll never buy high end quality meats from your store again. This person needs to be replaced!

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1:14 pm EDT

Sam's Club florals

I ordered $755.00 worth of flowers for my daughters wedding. I made sure to call and speak with floral department to time the delivery perfect for the most fresh flowers. Was told by both customer service reps to have order delivered no more than 2 days prior to big event. I did this. My flowers unfortunately were delivered a day early! My florist is concerned that the roses will begin to wilt/look old by the day of the wedding! It has become apparent to me that I will not get the customer service that I paid for. It was Sams clubs mistake in delivering my roses too soon, and now after speaking with 5 different customer service representatives including a supervisor named Bradley who stated he'd call me back by 2pm yesterday with a resolution and never did? I still have not only no resolution but horrible customer service! We trusted Sams club on the special day of our daughters wedding! Word of mouth is pretty key in sales and unfortunately I will not have positive things to say in the future! No attempt at all has been initiated by your company to reach out or even return a call. I should at the very least be reimbursed for my $755 spent! If my daughters wedding is ruined with wilted flowers you will surely hear from me again.
Dissatisfied customer,

Tanya A. Hernadi
Sent from my iPhone

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4:52 am EDT

Sam's Club employee service poor

My name is Don Cotton, I have a Sams Club Member since 2007, was a member prior to, but let go of the membership due to unhappy with service in 2004. And once again will drop my membership when it expires. I have a in store Sams Credit Card and a Sams Master Charge Card, shop at the store at least 2 to 4 times a week and know a lot of the employees

This is the incident,

I’ve purchased 9 items, according to the receipt, spending more than $116. 1 pack of Baby back ribs. For $28 is the highest and 9 tubs of Chef Shammy Butter All (Garlic Parmesan) at the Chef Shammy Road Show for $19.98 for 3 (three), $19.98 3 times on the receipt. 1 pack of breakfast sausage links for $9, Bananas, strawberries, grapes. Potato chips.

Checking out at the Exit Door met by a middle age white woman employee, with no common sense at all, and also no reading skills. She looks at the receipt and saw 9 items on the bottom. I attempt to explain to her, that the Chef Shammy Road Show was selling the butter for 3 at $19.98 each and they should be counted as 3 items because I had 9 and also had a Large barcode sticker that read Buy 3 with Chef Shammy on the sticker describing the item. She could not understand what’s going on about butter, and keep stating but you have 9 items. I told her to look at the amount I spent. She still couldn’t understand. The woman at Entrance Door that she called over. Knew about the Road Show and tried to Explain to her, but she then took a very bad attitude, stated “well Iam not gonna check him out” and told me to shut-up. It was very hard for me to hold my composure.but I did. Looking at my face, knowing that I was getting pissed off, the woman on the entrance door checked me out with the recipe along with a young black lady from the service desk.

The woman at the exit door needs a different job or position where she doesn’t have to deal with the public. She has no common sense. Better training. Not earning her money.
I also brought 3 Hotdogs at the deli Togo and they would not wrap them up, wish I would have knew that before I purchase the hotdogs.

Shopping at Sams wasn’t pleasant., but most of the employees are very nice.,

Need to weed out the bad ones. I enjoy shopping, but refuse to spend my money at such a place, that doesn’t respect the customers and their money.

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9:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club member's mark natural pecan halves 2 lbs bag

We purchase a bag of these each week and love them on salads, snacking, etc. We have noticed however in the last number of bags that there are more shells in the bag. I don't know if it was when you changed to the Member's Mark Brand if you changed suppliers, but it has become a problem. I am just thankful we have had no dental issues concerning these hard, very undetectable pieces until you crunch down on them.

These were our last two bags purchased from the Waukesha, WI Sam's and we had shells in both bags. Both had the same info:

Lot #CP00028 V#577775 TX Best if used by 12-01-2017.

My acct number is [protected], and my husband's

acct number is [protected].

We would love for the problem to be resolved, and we knew that you would want to be made aware of this to deter any further complications from many patrons. I can understand an occasional shell, but not multiples in every bag. I just threw away the pea sized shell from my counter yesterday so I do not have any pictures.
I am sure we have had 8 bags that have been troublesome and would love for any compensation in the way of coupons for this product in the future would be greatly appreciated.

Thank you for listening and for handling our request. That means a lot.

Sincerely, Mari Paffenroth
20330 Bartlett Drive
Brookfield, WI 53045

[protected]@sbcglobal.net

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Snooner123
, US
Oct 07, 2019 4:21 pm EDT

I have been buying Natural Pecan Halves for years, but the past 2 years the pecans are not fresh and crunchy, a lot of the are black and bad not fit to eat. These pecans are not cheap and I have to pick thru them to find descent ones fit to eat. I am not sure what happened, but if you are using a new company, you need just pour out a bag of these nuts and see for yourself what you are selling the customers. I will purchase my nuts from another vendor from now on...very disappointed. I posted a photo below and hope you can see just a few of the nuts I took a photo of. Over half the bad was not fit to eat.

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1:12 pm EDT

Sam's Club customer service

Sams club in holland mi, old lady with white hair she's a cashier and the biggest you know what. I'm not one to ever complain for say anything, but I couldn't take her anymore. She's a short thicker old lady with white hair that needs to go. So rude. She never smiles always ### at me about something either about putting something on the belt or not.. it's always something. I'm going to start going to Costco cause the employees at sams are all rude ###.

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8:51 pm EDT

Sam's Club rules

I was in Sam's in Joplin today. While I the checkout line another customer came up behind with a dog in the cart. Everyone including the checkout person thought it was cute until the dog started urinating all over the cart and floor. The lowlife owners were not going to say anything until they seen how upset I was. Then the ### said "I think this will have to be mopped up ". I checked out and notified management. I do not feel that pets need to be in a grocery store let alone the shopping carts where my food is going to sit.

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7:33 pm EDT

Sam's Club tire department

I had my wife take a car to have a flat repaired and they told her that they wouldn't because the tire was over ten years old, so expecting that it might not be fixable I had sent a good tire with 8/32nds tread. They stated that they could not mount any outside tires and instead sold her two new tires that she didn't need, what has happened to customer service, I will never buy nor take another tire to your business and am considering dropping my membership.
Duane Sanders
[protected]

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11:11 am EDT

Sam's Club returning an item

3/28/2017 - Ordered an Ice Maker, upon receipt we realized the hold capacity was too small for our needs. Called Sam's Club as was told a return would not be a problem as was given an Return Authorization number [protected] and Ref. # [protected]. Spoke with Christie. I then ordered a larger Ice Maker from Sam's Club, which was delivered quickly. Freight company refused to take smaller Ice Maker. 4/6/2017 spoke with Crystal, Sam's Club rep. who stated she would schedule a pick up of Ice Maker ASAP. 4/13/2017 sent email to Sam's Club with all this info. stating pick up and refund still not processed. NO RESPONSE. 4/20/2017 spoke with Sam's Club rep. Kierra who put me on a 3 way call with vendor, who scheduled a same day pick up. Freight company came out but would not take Ice Maker because they didn't have an address to take it to. 4/21/2017 spoke with Lisa at Sam's Club she supposedly escalated this to a person named Robert who stated "I'm with the escalation department". He stated a credit would be placed on our credit card within 3 business days and that they would deal with the vendor regarding pick up of Ice Machine. 5/4/2017 still no credit on our credit card account. Spoke with Mike Jones ID #3116 who stated Robert was not authorized to tell me a credit would be given without the pickup of Ice Machine. Mike stated he would escalate the problem to the correct person ASAP and that I should be receiving an email from that department. He gave me 2 ref. #'s [protected] and [protected]. I also submitted via email and received ref. #[protected]. 5/10/2017 no email from Sam's Club, no communication, no credit. NO RESPONSE OR ACTION FROM SAM'S CLUB.

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11:58 am EDT

Sam's Club customer service

My husband and I visited Club # 4972 on Wednesday, April 26, 2017 around 6:00 p.m. to purchase two cases of ribs and one case of chicken. We were told that all the meat cutters had left for the day and we would be unable to retrieve our cases. We requested to speak to the manager and Mr. Edward Landosca came back and spoke with two other customers that were waiting also. Never responding to us, as we were the individuals that had originally called for the manager's assistance. Before speaking with Mr. Landosca, I felt that our rights were violated due to him immediately walking over to the other two couples that were of his same nationality. I immediately felt that he needed to be sent to a diversity class.
After speaking with him about my concerns, he apologized and informed us that he had asked the General Manager, Mr. Jonathan Bratton, to come out and assist us several times and he refused. This information was not provided to us until after 7:15 p.m. We are so disappointed with Sams Club because we have a catering business and we spend about $1, 000 in your store monthly.

We felt that we should have been shown more respect than we were provided. Just wanted to also point out that in the end, Mr. Landosca corrected his mistake and showed that he appreciated us as being loyal customers. However, I wanted to bring the discrepancies to your attention so that they can addressed in the future.

For any reason you may need to contact me, please do so. My number is [protected]. My name is Patty.

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2:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club tire service

I brought a full set of tires for my daughters car in January 2017 in Houston and I got all the warranties to go with the tires and the reason I brought the tires from Sam's is because there is a Sam's Club in San Antonio, Texas too.

Well one of the tires had a blow out in March and she went to Sam's to get another tire and there was some kind of mix up with the people at Sam's. The lady told my daughter she order her a new tire and it would be in the next day well four days went by and my daughter riding around on a donut tire and I was not happy. She went back to Sam's on a Saturday a couple of weeks ago and my daughter was informed that the tire was never ordered because the lady didn't collect $15.00 from her for the new tire. I told the lady across the phone that my daughter could not continue to drive around with a donut and they needed to put her a tire on her car until the special order came in. They told her the tire would be in on Tuesday and that they would call her. Needless to say we have not heard from Sam's Club about the tire yet. Please tell me what use was it for me to get all the tire protection Sam's offer and my daughter does not get taken care of. That was the purpose of me going to Sam's in the first place. I am not happy with the service at Sam's Club in San Antonio and my daughter still does not have a new tire. No one has contacted her after they promise they would call her when the tire came in. I need some assistance. If you are not a person that can help with this situation, please pass this email to someone in authority that can help. Thanks in advance for your assistance.

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11:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Sam's Club customer service/management

It's been almost a year since my incident occurred and I have even sent an email and never got a response. I had an account and had a guest card for Lori Enus. We parted ways and I found out she was letting her entire family use her card so I deleted it from my account. Several months later I checked my account and noticed her card was active again so I deleted it again. Later that week I received a call from Lori wanting to know why her card wasn't working because her sister was at the store trying to use it. I told her, the card had been deleted twice! After some research I learned her mother, LuAnn Mehlman, had come into the store, threw a fit when the card did not work and went to customer service, where LuAnn pretended to be me and was allowed to not only reactive Lori's card but was also permitted to upgrade the account! If I had not figured this out when I did, I would have had to pay $100 for my renewal! After calling the store and finding out all this information, I was told to come to the store! So a few days later I did that and spoke with a woman (Miriam?) who pulled me away from the customer service counter to an empty register lane (Which I thought was strange) where she took all my info (and proceeded to check MY ID) and told me the manager was off but that she would contact me soon. I never heard from anyone! I tried to email a complaint to Sam's club several months later and have yet to hear anything from that as well. I had decided to let this go and I did not renew my membership. It just upsets me that someone was allowed to pretend they were me, never asked to show ID, was allowed to make changes to my account and when I go to complain I was treated like I did something wrong! I'm a very reasonable person but I have let this bother me far too long. I was very disappointed in this whole experience and it me made me feel violated! LuAnn was never part of my membership to begin with but she was given access to my account. Good thing she wasn't given my credit card as well. It doesn't make much sense to have cards with photo ID when no one even looks at them. It would be great if someone could look into this matter and explain to me why this was allowed to happen. Thank you for your time.

Sincerely,
Heather Thomas
1587 Kings Rd.
Shelby, NC 28150
Member ID [protected]

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Sam's Club Customer Reviews Overview

Sam's Club is a popular membership-only retail warehouse club that offers a wide range of products at competitive prices. Our reviews indicate that customers are generally satisfied with their shopping experience at Sam's Club. The positive points that stand out include the vast selection of products, excellent customer service, and affordable prices.

Customers appreciate the convenience of shopping at Sam's Club, as they can find everything they need in one place. The store offers a variety of products, including groceries, electronics, furniture, and clothing. The quality of the products is also highly rated by customers.

Another positive aspect of Sam's Club is the exceptional customer service. The staff is friendly, knowledgeable, and always willing to help customers find what they need. The checkout process is also quick and efficient, which is appreciated by busy shoppers.

Lastly, customers appreciate the affordable prices at Sam's Club. The store offers competitive prices on a wide range of products, which helps customers save money on their purchases. Additionally, the store frequently offers discounts and promotions, which further enhances the value for customers.

Overall, Sam's Club is a highly rated retail warehouse club that offers a vast selection of products, excellent customer service, and affordable prices. Customers can enjoy a convenient and enjoyable shopping experience at Sam's Club.

Sam's Club In-depth Review

Overview: Sam's Club is a membership-based retail warehouse club that offers a wide range of products at competitive prices. The company's mission is to provide members with exceptional value and quality products, while upholding their core values of integrity, respect, and excellence.

Product Range: Sam's Club offers a diverse range of product categories, including groceries, electronics, furniture, clothing, and more. The quality and variety of products available are impressive, with options to suit every budget and preference. When compared to competitors, Sam's Club stands out for its extensive selection and competitive pricing.

Pricing and Membership: Sam's Club operates on a membership-based model, offering exclusive benefits to its members. The membership program provides access to discounted prices, bulk purchasing options, and additional perks such as free shipping and cash rewards. While there is a membership fee, the value for money is evident considering the savings and benefits it offers. When compared to other retailers in the industry, Sam's Club consistently offers competitive prices.

Customer Service: Sam's Club excels in providing excellent customer service. The staff is responsive, knowledgeable, and always willing to assist. The return and refund policies are fair and hassle-free, ensuring customer satisfaction. Overall, the customer service experience at Sam's Club is commendable.

Online Shopping Experience: The website of Sam's Club is user-friendly and well-designed, making it easy to navigate and find desired products. The checkout process is smooth, and there are multiple payment options available, including credit cards and Sam's Club credit. The shipping and delivery services are reliable, with timely deliveries and proper packaging.

In-Store Experience: Sam's Club stores are clean, organized, and well-maintained. The staff is readily available and helpful, providing assistance whenever needed. The overall shopping experience in-store is pleasant, with a wide range of products on display and easy access to everything.

Membership Benefits: Sam's Club offers various additional benefits to its members, including access to exclusive events, discounts on travel and entertainment, and free health screenings. These benefits add significant value to the membership and enhance the overall experience for members. When compared to other membership-based retailers, Sam's Club stands out for its comprehensive range of benefits.

Community Engagement: Sam's Club actively engages with local communities through various initiatives and partnerships. The company is committed to social responsibility and frequently participates in charitable activities. Their involvement in local communities is commendable and reflects their dedication to making a positive impact.

Overall Satisfaction: Sam's Club provides an exceptional shopping experience with its wide range of products, competitive prices, and excellent customer service. When compared to other similar businesses in the industry, Sam's Club consistently delivers on its promises and exceeds expectations. I highly recommend Sam's Club to potential customers looking for quality products, great prices, and a rewarding membership experience.

How to file a complaint about Sam's Club?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Sam's Club. Make it specific and clear, such as "Incorrect Billing at Sam's Club" or "Poor Customer Service at Sam's Club Checkout".

4. Detailing the experience: In the complaint description, provide a thorough account of your experience. Mention key areas such as product quality, customer service, pricing discrepancies, membership issues, or problems with in-store or online shopping. Include details of any transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Sam's Club, outline the steps you took and the responses you received. Explain how this issue has personally affected you, whether it was a waste of time, financial loss, or frustration.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you may have incurred due to the issue. In the 'Desired Outcome' field, clearly state what you expect from Sam's Club as a resolution, whether it be a refund, exchange, apology, or other corrective actions.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, check back regularly for any updates, responses, or requests for additional information from either ComplaintsBoard.com or Sam's Club. Engage with any follow-ups to ensure your complaint is addressed appropriately.

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Phone numbers

+1 (888) 746-7726 +1 (479) 273-4000 More phone numbers

Website

www.samsclub.com

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Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

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Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

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We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sam's Club Customer Service. Initial Sam's Club complaints should be directed to their team directly. You can find contact details for Sam's Club above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Sam's Club. Discuss the issues you have had with Sam's Club and work with their customer service team to find a resolution.