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Sally Beauty Supply / didn't put merchandise in bag; hung up on me when I called

1 United States

I bought hand moisturizer and hair color today. The sales clerk did not put the hair color in the bag. I was planning to do my hair tonight.

They admitted that the clerk had not put the color in the bag (the clerk left a note), but refused to mail it or fedex it to me. I paid cash because the power was out at the time, so a credit card refund is not possible.

My complaint is about the rudeness and apathy of the manager and RM. They both hung up on me. "Quote: this conversation is over"

Martha [protected]) is the store manager and Linda [protected]) is the regional manager.

I am going back to retrieve my money, but I will no longer do business with them.

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