Sally Beauty Supply
reviews and complaints

I am a loyal customer that has given Sally’s plenty of business over the years. I am a vip member that had approx $100 worth of reward points that I wanted to redeem. I was shopping last week and used approx $50 worth. That experience was fine. I went into one of the stores in Waterloo 2 days ago (to use the rest of my rewards) with the intention of buying a styling brush worth approx $75. The sales associate talked me out of it. She said product is the key to styling hair so I picked out 2 blow out products and 2 products for curls. The associate told me it was no problem to return any of them. I ended up loving the blow out products and decided to return the curl products and use the credit to buy the curling brush (and pay the additional cost) . I went back to the same store today to do the return and the associate said I could only be reimbursed the cost I paid for the products. I used my rewards for the $50 purchase and only had to pay 30 cents. The associate told me I would only get back the 30 cents if I returned the products. I left the store with the products I wanted to return as well as angry. The store policy is just wrong. I spend a lot of money at Sally’s and I should be able to use the credit towards something else. Especially when the staff told me I could return it. They just failed to tell me I would lose my rewards (as credit). I am very disappointed in the policy as well as how I was treated. In the future I will not be returning to any Sally’s to shop.

I made special arrangements (Tuesday, May 23, 2023 after 2:30 pm) to get a ride to our local Sally's store for the 2 for $12 Ion product sale. Once there, I was told they did not receive certain products (hairspray and styling items). When I got home, I checked the website and ordered some products online, which in turn, I had to pay for shipping. I cannot believe that Corporate was not aware of this sale prior to it taking place and should have made sure each store had sufficient quantities of Ion products available for the customer. This should be no different than grocery stores aware of their upcoming weekly sales and order additional products to have available. I walked in with a very long list of items I wanted to purchase and walked out with hardly anything.

Thank you for your time,

Kathleen Kaczmarczyk

I have visited this Sally’s location on several occasions and have been treated the same every time. At first I thought maybe it was the employee but later found out that the staff are trained to watch and follow African Americans through the store. They will even lock you in the store and state the reason being too many people in the store when in fact there were only five people in the store. I confronted the employee about her behavior and was accused by the manager of harassing her. How am I harassing someone who won’t allow me to shop in peace, someone who’s standing watching me shop? I’m the one being harassed. She then stated the young lady was doing her job by standing in the corner watching me. Never again will I shop here. Lesson learned.

I’m a On April 20, 2023 I purchased a Gentle Treatment relaxer. I realized later that day, I was charged $9.49 for this item, the amount posted on the shelf was $7.99. I went back to the store on April 22, advise the cashier of the error. I was told that I would have to come back tomorrow when the manager was in the store. Which I did the next day, I attempted to explain that error to the manager, Lauren regarding the scanner error and expected refund. Lauren, stated to me “The Michigan Law had changed and they only had to give me the difference in the price and not any additional”. I told her that was not correct and if she wasn’t going to process the proper refund I would go to the company. I did some search on Google was not able to find anything to support what she stated. I therefore contacted the Michigan Attorney Generals office. The representative confirmed, based on the MI Scanner Law, that the store was liable to give me the difference between the scanned error amount and the amount posted for the item, place the Bonus which is five times the error with a minimum of $1 & a maximum of $5. If the store did not comply I could file a lawsuit & I was directed to their website where this info is posted. On May 3, 2023 I went back to the store spoke to Lauren about the adjustment and she indicated “you know that law was appealed back in 201. I told her I had done my research and that I contacted the Michigan attorney generals office and she was wrong. Asked if she had researched or looked it up? She said no, I don’t even have my phone. She walked away from the register & spoke to someone else and came back and said “the district manager is in the store and she said to just give it to you! As if she was doing me a favor and just wanted me to go away. I asked for her name again to confirm and told her that she was wrong and I’m now concerned, how many other customers they have overcharged and/ or cheated them out of the correct refund. This may be a common practice of Sally, and if the consumer is not paying attention or checking their receipts, they’re SOL. But I caught it!

I was Finally refunded $6.89, which was the difference between the scanned amount ($9.49) and the item’s posted amount ($7.99) plus 6% sales tax and an additional $5 (the maximum for the scanner error).

On 3/30/23 I was in one of your stores at 2901 Crescent Dr Suite 105 Lincoln neb. I shop there every other month me and some of the girls from my country club. But I was out of a product so I thought I would stop in and pick it up after leaving my son's house. While in there this lady in her 50's or so who I have never seen working there before was rude to her employee talking about how she can't be left alone, and that poor girl is like I have been left here alone plenty of times looked very offended which I do not blame her. I was shocked I have seen that girl work plenty of times one her own. I have loved coming in to shop at Sally's me and some of the ladies from the country club go every other month and spend hundreds of dollars apiece. You had the best staff ever the last few months but after what I heard and the reaction of that poor employee I will no longer shop there until she is no longer working there. I talked to the ladies, and they are with me, and we will be shopping somewhere else for now. If that was my daughter as the employee, I would have told her to complain to the head person of this company. And that new manager talks to funny to even understand at times. I ended up leaving without buying anything. If this is what you want for management, I can no longer support your company. I really liked the manager who was running it for the last couple months, I think. I know her name starts with a A I want to say Amber was the girl’s name. I know she was working that day because that is who the awful new lady was talking to when she offends the poor girl. Us ladies will stand together until she is gone you have lost 15 loyal customers. I really hope you take this opportunity to rethink about having her work in your store.

Sincerely,

Mandi

First off…I missed a payment February 2023. My balance was $18.04. I went to the store paid the past due balance of $18.04 and proceed to make a purchase. Was told that my card was canceled due to the missed payment of $18.04 and the payment I just made doesn’t post for another 3 days on top of the fact I won’t be able to use my card until the next statement date. This is the most ridiculous process. I was completely embarrassed at the store. I had no idea I would be rejected for $18.04. I spoke to customer service which ended with them hanging up on me. I made the payment I have the receipt but there’s nothing that can be done. I can’t even prove that I made the payment even though I have a legit receipt of payment. This is a company that takes your money right away but processes everything slow. When the payment posts I will be coming in with my paid receipt where I will be provided a refund and reprocessed under my card. This is a major inconvenience and if this isn’t resolved properly I will be canceling and blasting these poor practices all over the internet. I just wanted to make a payment and then a purchase.

on 9/23/2022 I went to the store on numerous occasions in Muscatine Iowa searching for pressing combs and hair relaxers for African Americans shades of make that would be fitting for women of color the last visit I was told after asking when these items would be available the cashier told me not to get my hopes up high, these are things the owner doesn't order and no explanations to why was given.

I went into Sally's today (10/14/2022), and an older black lady went in before me with a bag she had from a shoe store she had just came out of. The two employees one Asian and the other was Caucasian. Neither spoke but the lady asked about a product and the Asian young lady told the lady where the product was. I noticed they both left the counter, and the Asian young lady was stand and peeping around the corner watching me pretending to be looking at some products on the shelf. And then I noticed the Caucasian with the piercings in her nose walked to the end of the aisle pretending to be looking at products watching the elderly black lady. I have been shopping with Sally's for a long time and has never had that to happen to me. I know they are watching but at least they will ask if they can help you find something. Not today.

I was in this store yesterday and witnessed an employee by the name of Rosie completely berating another employee in front of customers and another employee. I then spoke with the young girl she was berating and she said this is not the first time it has happened. This is completely uncalled for and unprofessional and Rosie is not the type of person i would want representing my company.

Flatirons The worker at the Sally’s in Allen Park was very rude and nasty with me and I well

Never go back here again I lose out on my money because she didn’t want to return some flat iron that was 10 Dollars at the time now I had to pay 35 dollars I’m very upset about this today I’d September 4 the older lady that was working at this store on this day i don’t know her name when I ask she would not give to me

I ordered online and was offered free delivery so I selected. I was sent a confirmation email. I came home to make sure I was there for the end of the 2 hour window.. I then got notified my order was canceled. Call got hung up on no cal back. Call again wait on hold 33 mins got hung up on no call back. Call again wait on hold 25 mins customer service tells me it’s been canceled due to me purchasing an item from previous state last year. I have lived in few states with sally beauty I have purchased from everyone. Now I’m being offered to online for 2 hour free delivery which is false advertisement seeing how I have called 22 times since the issue yesterday at 3 pm. All the services reps who answer have explain this is a matter for the supervisor and this is completely not right an discrimination against me for traveling! They took the money out of my account right away. So my bank allowed the purchase didn’t feel there was any suspicious activity at all. Now they won’t send my order through. I relocated so I had asked someone new over to use the products I ordered for a home hair appointment and was embarrassed to find they didn’t come! Now they say the supervisor has expedited, supposed to cal me back with in 24 hours. As they have recorded lines that’s what I have been told. Now here we are passed the 24 hours and no one will send me my order or won’t fix the problem we are having what ever that is. It’s really not anyones business why I shop in different states! I should have my items held against me because they don’t contact! Now it’s Saturday and when orders aren’t placed by 4 they don’t deliver and tomorrow is Sunday. So how long will the discrimination continue?! I have done nothing to deserve this delay.

I was employed for about 7 months, in that time we had so many employees come and go I lost count. Everything I have read is true. I’m sure there are great managers out there and great stores but for the most part there aren’t. Unprofessional, childish, and waste of your time. I loved my job and the people especially. Our manager left and we did not have one for a long period. The whole time I worked

Except the last month really. I stepped up and worked all the time, my off days, weekends and holidays. I came in while people did repairs the whole day to staying all night for repairs (unpaid). Not even a thank you. The training manager came and went mostly training us over the phone. We had to figure it out ourselves. Though what she did train us to do would come back to bite us in the tail. After all those months they hired a manager who I suggested apply actually and she came in with an attitude a bossy one with no knowledge of Sally’s. she did not like me from the get go. I will skip through most but her mission was to get rid of me which she did with insults harassment, gossip, lies and such. She would change my lunch from 30 minutes to an hour of which half the time I didn’t get a lunch. Everything I was trained to do became against the handbook. She wrote me up 6 times in two days for things she told us not to do. Only I actually got written up. They made you sit in meetings on an iPad while the DM was on the phone and only believed what this manager said, and they would take something you said and flip it around to what they wanted it to say. If not you were fired. They constantly accused you of stealing. The manager did nothing at all all day but complain. Her family came in after hours yelling acting as if they wanted to fight and nothing was done. She has a record and is an c drug abuser by her own admission but they fired the single girl with a child. Me! The customers didn’t like her she’s rude to everyone the people at the bank didn’t like her. We brought sales up at two different stores two of the worst and they gave her the credit for all. She is still clueless now. I will be addressing this and a lot more the legal way. Everyone needs to

8/5/2022 I was coerced by the clerk to increase order for free bag I didn't need then accepted offer for $20 incentive to apply for Sally's credit card. I figured this was money in my pocket as I have excellent credit at 817 credit score...well this application process only works if the staff inputs the correct information but she did not. Now I try to correct information and get card and incentive but I am told the only recourse is to take another 2 point hit on my score and apply again. Is a Sally's card worth the 4 point hit and a refusal on my report?!? Sally needs to step up and correct the error made by their staff.

Hello my name is Jayla Powell I work at Sally’s over at location D Building ~ store 0600. I’ve been a proud worker of this company for 1 month and 17 days. I work to improve on my diligence and adapt to my surroundings very well, also my focus is to learn from my team and gain the experience of the color/beauty aspect per the industry. I hope your having a great start to your week, I’m emailing you to follow up with some concerns at my job as I feel I’m being misinterpreted. As I would like to go into detail I want to speak to you first and foremost with a few different situations, it might not be in one set email. I feel my position at the job is at risk and extremely difficult to accomplish when my communication with my manager isn’t up to proper standards, for example I’ve noticed I been receiving less hours. As I had my suspicions I spoke with my manager for full shifts, I was told “the most hours you can receive is 3-6 hours and the full shifts were no longer available”. I thanked my manager for letting me know, my manager told me thank you for bringing that to her attention and I just wanted to make sure I asked her before I took further responsibility towards my job. As well as speaking up on my hours, I’ve noticed my coworkers had not only varied hours but more, in fact one of my coworkers has been getting paid less but that’s not a conversation for us just yet. Continuing with my managers conversation that statement became unclear to me. So I did my calculations for the following schedule from May to July and perhaps I was misinformed on information or maybe a misunderstanding, however I’m at a loss with my job and I’m not sure how to feel as a person and a first time Sally’s employee or how my manager is able to respond in this way. As there’s more to chat about with better context about what I’ve prepared for us. Below is a brief note of several I jotted down based on hours given to each Beauty advisor. My managers hours aren’t included in the following notes but I can provide if needed. I hope I was clear and informative; I tried to be brief and introduce you to who I am and my thoughts as an employee! Thank you for giving me an opportunity to provide for Sally’s. I’ll be looking forward to speaking with you.

There’s so much to discuss with little room at this time please be patient with me in this process!

I took my Resume to your store in Klamath Falls OrAs I walked in the young lady was on the phone so I stood off to the side to wait,she was talking about uber and where to get food and how much an ubar would cost when she finished I approached the counter and asked if there was a manager available and she said there is no manager and that sallys was not doing to good I said well I have my resume here she stated she didnt believe they will be doing any hiring she reluctantly took it and said she didnt think there would be any hiring I then said well you are on indeed and again she just shrugged her shoulders .There was also a customer in there at that time.I did not get a name as I was so appalled at her unprofessionalismThank You for your time