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Sally Beauty Supply
reviews & complaints

Sally Beauty Supply
reviews & complaints

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163 complaints
34 resolved 129 unresolved
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G
5:07 pm EDT

Sally Beauty Supply - Empoyee/ counter person

I took my Resume to your store in Klamath Falls OrAs I walked in the young lady was on the phone so I stood off to the side to wait,she was talking about uber and where to get food and how much an ubar would cost when she finished I approached the counter and asked if there was a manager available and she said there is no manager and that sallys was not doing to good I said well I have my resume here she stated she didnt believe they will be doing any hiring she reluctantly took it and said she didnt think there would be any hiring I then said well you are on indeed and again she just shrugged her shoulders .There was also a customer in there at that time.I did not get a name as I was so appalled at her unprofessionalismThank You for your time

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11:55 am EDT
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Worked almost 2 years for company as part-time (but 35+ hours/week). Worked extra as always was short handed, and came in anytime needed. Put forth a good worth ethic and always treated customers with total respect. Worked biggest part of the time by myself in store, waiting on customers, stocking shelves, upkeep of store (cleaning), and unpacking delivery...

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C
10:57 pm EST

Sally Beauty Supply - Shipping Problem

I had ordered several hair sprays and Eco Hair Gel. One hair spray came in a different box than other items, which was 2 hair sprays, nail polish, and the hair gel. The gel container was cracked, but the big problem the lid on the gel popped off sometime during shipment, and the box filled with the gel. Only about 1/4 of the gel was contained in the jar. This was all a huge mess, but I was able to get everything washed off and it is keepable. But I would really appreciate a replacement of the gel since I have only a small amount. Thank you.

Desired outcome: Replacement of my order of the hair gel.

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2:59 am EST
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Sally Beauty Supply 1751 Wilmington Pike Glen Mills, PA... Do not work at this Sally's! The manager would imply and accuse me of stealing for no reason at all. No proof, nothing I did was wrong or out of the ordinary just plain discrimination & judgement. The other girls (employee's) were stealing and do shady things while trying to blame me because I wa...

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J
8:46 am EST

Sally Beauty Supply - Hair dryer and diffuser.

I had an Babyliss pro hairdryer and diffuser for Christmas. as soon as the hairdryer heats up the diffuser flies off across the room even though it was the one recommended for the hairdryer itself. Contacted Sally's who would only exchange the diffuser "as a good will gesture" as I didn't have the receipt as it was a gift. I had tried my Mum's diffuser which was the same one and the same thing happened. I explained that the item was effectively faulty as I could not use it without a diffuser due to my hair type.

Customer service was so rude, basically talking over everything I was trying to explain to her on the phone and still refused to do anything about it.

I contacted Babyliss who are now raising a claim. I will buy straight from Babyliss in the future and have explained to them that Sally's is certainly not a place I would like my brand advertised. I will be informing trading standards. Disappointed is an understatement.

Desired outcome: Replacement hairdryer- one that's fit for purpose.Email [email protected]

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2:38 pm EDT
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Sally Beauty Supply - Customer service

I was looking at nail products the manager stood at the end of the aisle an just looked at me. She never said anything to me. When I said something about staring at me like I am going to steal something she walked away. Then when went down the aisle my niece was on she came to that aisle and did the same thing. When got the register she came there to and was talking to me niece why watching me.The manager is white and I am black. My niece on the other hand is mixed and really light in complexion.I always shop at that location and I have never felt so uncomfortable.

Desired outcome: Address situation and a apology

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V
2:33 pm EDT

Sally Beauty Supply - Service

Went to Sally's to get a tonerT14 and 050 with 10 developer, explained not using it now going to continue with treatments. I explained that my hair dresser had recommended these, I couldn't see here since I was a month before I would see her. Asked receptionist if this would be a good for my hair or what else she could recommend. Said she should not be telling me what I should do over the phone, answer back to her was I wasn't asking you that I was asking should I use this or something else. Answer back was I can't give you a answer, I went to Sally's for advice as well as buying products, was explained to her you can see my colour were my hairdresser can not so what do you recommend, answer again not comfortable with giving you a answer. If your staff cannot give a answer regarding colour what to use then why do you have them working there. Have had one on one with people in the past and this is not what and how I would of replied back, could of been another option like for example...since you are continuing with treatments to make your hair healthy this would work or here is another suggestion? Will not be recommending Sally's not impressed.

Desired outcome: You decide, if she can’t help clients with questions why is she working there.

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Our DM Karen took our manager, leaving us without a manager for two months now I believe. If not longer! The Callaway manager was very unprofessional and rude towards the situation of us being short staffed and managerless. The new manager Larissa hasn't taken any initiative towards introducing herself or helping out. The employees of store 1204 Calli...

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K
3:47 pm EDT
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Sally Beauty Supply - S-PRO Sophie Gas Lift Stool

Sally Beauty have provided a fake DPD shipping number for my order after taking my money, and have not responded to my emailed complaint; their customer service email address bounces. This is very suspicious behaviour and borders on fraud. If I have not received my stool or a refund by Monday morning I will be lodging a request for a refund with Paypal.

Desired outcome: Send my stool or refund me

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9:43 am EDT
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05/06/21 I went to your store location in Brownwood, TX. to buy rice water. As I was browsing I over heard the sales lady telling another customer about this product. So I went to get assistance from the clerk about the same product. Since the clerk was ringing the customer up, I thought I would wait for her to complete the transaction. The sales clerk...

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B
2:18 pm EDT

Sally Beauty Supply - Human hair tape in extensions

I have purchased 4 sets of tape in human hair extensions since January and spent hundreds of dollars. After only a few washings and a few weeks, the hair begins tangling as if it is several months old instead of only a few weeks old. This is NOT the same quality hair that I have previously gotten from Sally's. I don't know what's going on but this hair is like synthetic hair and I am not pleased.

Desired outcome: Money back.

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6:38 pm EDT
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I'm complaining about the employees I am a regular and it's been 3 times in a row, different girls that I go in and don't receive an acknowledgment or a hello or welcome in. I usually go for wax, and they ask if I'm a member and never acknowledge my credit until this time I asked about it, she just laughed and said oh yeah whoops. They always do that, so I...

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K
4:46 am EST
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My name is Kathy Eckert.. I had worked for Sally's about 5-6 years ago, then went back to doing hair full time, then when the pandemic started I went back last August, for some extra money. The first week I worked there the manager and 3 employees quit because they felt the way they were treated by management was terrible. I stayed. Of course they had girl...

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C
8:41 pm EST
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1/26/2021 After an 11 hour work day, I entered Sally's Beauty to return some make-up sponges my husband erroneously purchased for me on 8/24/20. I walked in with my ridiculously large paper Sally's bag that my husband paid an additional.15 cents for (WHY?!). The employee behind the counter asks if I need help, I start to head towards the make-up sponges a...

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12:27 pm EDT
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I recently filed a complaint regarding the lack of any camera/security at one certain location, which was the target of an incident ; where the employees were threatened by an out of control drugged up freak. After contacted Sally HQ - I honestly thought they might review the internal security and offer a solution to give a little care for the safety of...

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6:15 pm EDT
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Hello. For more than a month I have been trying to get assistance from Sally Beauty customer service and my local sally beauty store in East Haven, CT. I was told that the issue was resolved, but spoke with the manager, Angela at my local sally Beauty store in East Haven, CT today and she said she still can not view my rewards and there are two account...

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S
12:42 pm EDT

Sally Beauty Supply - Not received the full order and received wrong product

Online Order Number: WSA1519233602. Out of 16 ordered items received only 2 plus one wrong item.
I received the developer but no one creme hair color I have ordered. What I'm going to do with the developer without the color?! Plus received a wrong item - 0.84 fl. oz sheet mask but I got charged for 5 fl. oz cream mask (which I ordered). 4 emails, no response.

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4:59 pm EDT
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Order #: WSA1519445530 | Order date: May. 18, 2020 Received: Sensitive Scalp 10 Volume Creme Developer Purple Extra Wide Jumbo Tint Brush Purple Hair Color Mixing Bowl Did not receive: Medium Black Nitrile Gloves Medium Black Nitrile Gloves Intensive Shine 6R Dark Red Blonde Demi Permanent Creme Hair Color Sent 3 emails and 5 phone calls to Sally Beauty and no response.

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11:57 pm EDT
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It is quarentine but there were 3 workers only allowing 2 costumers in the store at one time. I had to wait outside the store inline to go inside and another lady and I started talking about how they had 3 workers and only let 2 costumers in at once. So I politely waved over a worker through the window and asked if me and the other lady could tell her what...

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9:30 pm EST
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sally Beauty Supply In Batesville Ar is under very poor management. I am a salon owner and have been in the store several times recently and could not complete my purchase and had to leave the store. The computer is always down or just won't take my discount pro card. Tonight the whole register locked up after my large order was rang up and I had to leave...

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+1 940 898 7500 +1 866 234 9442 More phone numbers
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