i received a $5 off coupon via the internet due to expire that day. went to store to renew membership and apply coupon to my purchase. the clerk told my yearly membership had been renewed which is why i got the coupon. they needed my card to process. went back home and returned to find out the membership was not renewed and they would not honor the coupon since part of the image on the coupon was not printed clearly. the coupon number and all the info was very clear. since i wasted 1 hour going back and forth, was willing to renew my membership (one of the reasons i went to store) they then said since the picture was not fully visible that they would not honor it. the manager wasted another 30 minutes of my time to get to that conclusion and insisted she was in the right. i have been a customer for years and they could of easily renewed my membership and sent me a future coupon. but instead kept insisting they could do nothing. very bad customer service! i will complain to the company directly.
I am a dog groomer for shelters. I have a great set of Wahl Clippers. I sent my husband into this store to...
I am actually reporting this on behalf of my sister. She is an emplyee at Sally's, and has been working...
I agree this place is a joke. They swiped my debit card twice and took the amount out twice and tried to tell me my card was denied the first time. They are always rude. The manager is never there if they have problems they have to call her on the phone. I tried to return some hair spray that did not spray out right and was told they thought it sprayed just fine. Everything I have ever tried to return the manager gives me a hard time if she lets me return it at all. I rarely ever see anyone in this store. I have complained about ths store before . I promise after today's experence will never go back. Maybe this store will close and they can blame themselves. Here the customer s never right I am an upstanding lady in this town, and was taught that the customer is always right. They don't treat customers with any respect. Does Sally offer any traning at all to these employees's? I just took my hair spray from the managers hand and walked away, this is really bad business. I was in this Lufkin, Texas Store 3/23/10. with my problem not solved. Thanks Sally keep up the bad work.
I took my daughter and her boyfriend to Sallys Beauty supply in Riverside for color and bleach for their hair and color for my hair.
Boyfriend went to pay for his purchases and came back into the store while two associates followed him back to where I was. So much for being discreet! I asked the kids to put their purchases that I have yet to pay for on the counter and I was so heated that I didn't get anything for myself.
The reason they followed him back was because he looked like a thief! What exactly does that mean?
he is a normal looking 18 year old kid.
His hair is bleached with their product! His goal is to be a hair stylist...I spend a lot of time and money in that store because I know how to color my own hair and I have been doing it for 5 years now.
Needless to say but that will be the last time I step foot in that store! Back to overpriced Salons for me!
Sally beauty = ugly business Near: mars supermarket 1819 york road Lutherville, md [protected] Phone: (410...
I used to work at Sally Beauty Supply & Equipment. Then one day, I get a phone call saying that there is money missing. They launched an investigation into who stole the money, everyone pointed their fingers to me. I did not steal the money! There are 4 people working at the shop. One of the team members is dating the manager's son, and then the assistant manager is really good friends with the team member. Right from the start, that is 3 strikes against me. What justice is that? I got fired because someone stole money and they all blamed me for it. I HATE THAT PLACE!!!
My new manager is a bully she likes to tell lie about me. And tells me I did price changes wrong and it is not true. She just became a manager already she on vacation.
When she is having bad day she takes it out on me by screeming and calling me ###ed. In Aug. the sales in store is bad she blame her enployee really it is her fault by going on vacation for 11 days and not doing out-side sales.
on july 27 I took my girl to your suppy store. Everything was fine untill we cashed out at register. The girl behing the counter made mistake after mistake while in posesion of my debit card. To my knowledge everything was fine. Then later in the day we went to the atm to get money for a concert we had tickets to. thats when i found out that the girl charged us 3 times for the same transaction. So I called the store manager and explained the problem and not only did she not care about the supposed mistakes, she laughed outload on the phone at us. Not only is this not acceptable they will not get away with this. We contacted the corparate office and still no luck. I guess your company policy is to screw lifelong custermers to the point where we must take u to court. P.S. I will tell every person i know about your policy and do my best to make them shop else where. If this angers any1 at corparate then maybe you should police your own employees so situations will not resul;t in litigation and customer hate of your establishment.
lifelong customer no more
Last week I went into the local Sally Beauty Supply to pick up some hair coloring. I've been coloring my own hair to several years now, but this was the first time I've gone into Sally's for hair color. The front end clerks were friendly but little did I know what I was about to get myself into. The young lady helping me obviously didn't know a lot about hair so I insisted she ask a manager just to be certain the color, the developer and the parts to be mixed were correct. She did, BUT when she picked up the developer she picked up the WRONG one. Needless to say I went home, followed the directions and I guess what I ended up with black and purple hair. This was NOT the color I'd originally selected. I'd selected a pretty auburn color--yeah, not what I got people. The next day the color was worse and I was absolutely mortified. I've called the home office and filed a complaint and it was then I found out that only the clerks with a cosmetology license are supposed to be helping people with hair color. It's been several days now and I've had to spend extra money to correct this mistake and I'm looking to be reimbursed by Sally's OR the clerk that didn't know hair color from a hole in the ground. My advice, don't go to Sally's for hair color just go directly to the salon and save yourself the heartache.
Sally's in Summerville South Carolina:
The worst! There were 2 girls in the store working. They could not find my discount card and refused after calling the manager. One girl was completely rude, the other ran out of the store screaming and crying over me disputing the prices on the shelf. One manger and the screaming girl reappeared after I threatened to call the police when I could not find my credit card.
The manager had no words of apology. Other customers were in the store watching, in fact one customer at the beginning of the fiasco reprimanded the rude girl and told her she would speak to the manager herself. It seemed she was a beauty professional herself. Girl #2 began to scream after another customer stepped in and agreed with what I was trying to point out about the pricing.
I have been told that the prices are actually excessive. I will go to Ulta from now on even though it is 25 miles away. My husband was present and said that he has never seen people hate their job so much.
Sally needs to know who keeps them in business. Was this worth the $3 savings to them? They probably don't care.
I don't really have a complaint against Sally Beauty Supply. I love shopping there. My only problem is the wholesale discount card has cracked and broken. The sales associates at the store have difficulty reading the number on the back of the card so I can get the discount. However, they always seem to manage. It was at their suggestion I am requesting a NEW card. I will attempt to copy the number on the back of the card, just in case you need it. Please, could you send me a new card to my home address. If there is a problem, please call or email me. Thank you for your help.
Wanda Anglin email: [protected]@comcast.net
3860 Ramblewood Drive
Horn Lake, MS [protected]
card# [protected] I know the 6691 is right and the 38110 is right ' but the middle numbers are very difficult to read.
I purchased nail decals and when I got home and looked at my receipt. They charged me a higher price than what was on the sticker price on item. I went back to get the difference of my money. The manager was really rude and kept making comments that what a coinsidence that there was only one at that price, indicating that maybe I had changed the price on the item. She began to argue with me, really bad customer service. I will never shop at sallys again. They just lost another customer.
I bought hand moisturizer and hair color today. The sales clerk did not put the hair color in the bag. I was planning to do my hair tonight.
They admitted that the clerk had not put the color in the bag (the clerk left a note), but refused to mail it or fedex it to me. I paid cash because the power was out at the time, so a credit card refund is not possible.
My complaint is about the rudeness and apathy of the manager and RM. They both hung up on me. "Quote: this conversation is over"
Martha [protected]) is the store manager and Linda [protected]) is the regional manager.
I am going back to retrieve my money, but I will no longer do business with them.
I purchased a replacement blade for my hair clippers, and two days later, attempted to return it (unopened...
I have shopped at several Sally Beauty Supply Stores in several states and I feel that it must be company...
Manager (Joanne) rude, abrupt, she was screaming at a customer when I first walked in the store & should have assumed that this wasn't professional or nesseccary, however, her impolite fashion continued. I now have a problem with the product purchased & she was very rude. Never again will I buy anything from this richmond hill sally beauty!!
Sally Beauty Supply claims that they do price matching. I found numerous chains that beat their pricing in a...
i am a salon owner, and i visit or should say i did shop there almost daily until i asked for help from the...
I asked the clerk for a mirror to see if the hairpiece matched my hair. She handed me a mirror not much bigger than a postage stamp. I could not really see it so I asked her if it matched, she said it did. I took it home and held it in front of my hair at the mirror, not even close!!! I bought it at closing time on a saturday, I attempted to return in when they opened the next day and they told me they do not allow refunds on hairpieces because they couldn't tell if I had worn it or not. Give me a break it had this really big tag attached. I will never buy anything from sally beauty supply again!!! They just wanna take your money and apparently don't care about keeping their customers.