Safeway Pharmacy IT Department, Ukiah CAerika (pharmacist?) and it department

We live in Lake County, CA and were evacuated due to fire activity. Safeway was issued info from the CA Governor's office to help people obtain RX's from other areas since the Lakeport CA Safeway was evacuated, and so was our doctor's office. The doctor's answering service has not been able to get a doctor to step in and help patients in Lake Coubty. Ukiah Pharmacist Erica was rude and refused to help us for two days saying there is nothing she can do about it. Someone else at that Pharmacy helped us and the IT Dept at the Ukiah Safeway hung up on that person. We had our insurance company call Safeway in Ukiah several times and the issue 3 days later is still not resolved. The nice person at the Ukiah Safeway said several people are having issues with the RX's from Lakeport Safeway are locked up for some reason and the Ukiah Safeway cannot access them. My husband is in an extreme amount of pain and this is unacceptable treatment by your employee Erica in Ukiah, and unacceptable treatment toward your staff from your IT Dept. Normally the staff at the Lakeport Safeway are amazing and we never have any issues with them.

Aug 02, 2018

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