Ryanair / customer service

Dublin Airport, Dublin, Ireland
Contact information:

I am a frequent flyer of Ryanair. I am aware of the charges that they have, which I have always honored whenever I have had to make any changes. Today I made a change online on a booking which my family had initially booked and paid for, but in error I changed the name on the wrong flight. I immediately contacted Customer Service via their online chat service, to help me with this mistake. I asked them to change my name to another booking (Germany to Dublin) since a few minutes before I had already paid a fee of 110ers on a wrong booking/flight (Dublin to Malta). Unfortunately I was told that they could not make this change and I had to pay another 110ers again to make that change. It was a genuine mistake which was going to cost me another 110ers. It is ridiculous!! It is a shockingly bad policy. Why do you have a customer service when you are not there to help the customer!!!

Dec 13, 2015

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