Royal Holiday / timeshare scam!
Our Cancun vacation at the Oasis Cancun Resort - Booking Id # 357963:
We arrived on July 15th - went to our room there was 1 working elevator for the whole hotel. There were drunk people everywhere - trash all over - empty cups/ plates of food etc. When we got to our room it smelled so moldy and the only light switch that worked had a strobe light in it - flashed continuously. There were fire ants on the balcony and it was not ocean front(as promised) - then we found cum stains on the bed - I complained- nothing happened. The next morning (2 of us had nose bleeds probably from the mold) we went down to the lobby and asked for help they asked how we made our reservations and we said "Bookit.com" they told us to talk to Jesus our "Bookit.com Rep"- we complained about all of the above and he said he did not know if he had anything available but we needed to go to the Grand Oasis for our meeting and maybe they could do something. We went to the Grand and met a woman named Cecilia - she took us to breakfast and showed us a room where she said we could be staying - then she took us to a Lobby meeting room in the Grand, where they started explaining this package. We told her we wanted to think about it and she went and got her boss who told us if he let us walk out he knew we would not come back (That's when the promises and bonuses which proved to be untrue were given), they did not leave us alone at any time & they kept sending one then another over to talk to us to occupy our time (a private conversation was impossible!). He said they could upgrade our room(at the Oasis, not the Grand) and meal plan - After 4+ hours we signed up. They did get us a new room and a upgraded meal plan. The new room was better 1 king bed and we had to have 2 portable beds bought in for our boys, but still not what we expected. When we got home we started looking at the Royal Holiday book and found out that what they said in the meeting was different from the book. Because we took the bronze plan there is not enough points to even pay for 4 people for one week much less the airfare that they said we could use our points for. So we contacted them and told them we wanted to cancel - we were threatened and told we were beyond the 5 day grace period and they would come after us - take the money out of our checking accounts if they have to. We were never told we had 5 days to cancel but we did attempt to find the people we dealt with at the Grand on 3 occasions as we had questions and concerns & had decided to not join or participate in the "Club",, but there was no one in the Grand lobby meeting area where we had our initial meeting!
For Bookit.com: A total list of problems with our room:
1 working elevator/ only went to 5th floor - we were moved to the 6th promised ocean front - ended up with lagoon view, strobe light, smell extremely bad - mold, Air Conditioning did not work properly and quit working completely in new room! New room had 1 king bed - my sons were on 2 portable beds trash everywhere - from night parties (cups/plates of food sitting in halls and stair wells) puke on the floor in the hallways, couple screwing in the pool in front of everyone-Witnessed by even small children-during the day - while this may be a turn on to some not what I wanted to see on vacation.
If you did not turn in your card for the beach towel - it cost you $50.00 - hidden charge! Huge cockroaches in the hotel at night! Refrigerator was missing from 1st room and the refrigerator did not work in our "new" room...
Advertised as a family resort - there were teenagers/young adults running around cursing/fighting/ being obnoxious and raising hell until early in the morning - this was every night!
We had a GREAT trip last year (other family members as well) staying at the JW Marriott, Visiting Tulum, Isla Mujeres, and Xel-ha etc. We anticipated another great trip and had already began planning a group trip with family & friends (20+ people including children) next year, an annual summer trip/vacation to Mexico for many years. Cancun, Isla Mujeres, the people and culture are awesome!!! All in all we made the best of a very bad trip and I doubt we will ever return to Cancun! Paradise lost to those who would enjoy!!!
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