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RoundPoint Mortgage Servicing Customer Service Phone, Email, Contacts

RoundPoint Mortgage Servicing
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RoundPoint Mortgage Servicing Complaints 48

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9:33 pm EST
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RoundPoint Mortgage Servicing refusal of refund

I am a joint tenant on a house that I now own due to the death of person who's name is on the Deed Of Trust. I received ownership through a Will--Grand Deed--Inter spousal Grant Deed--Affidavit -Death of Joint Tenant All of which were filled by the San Joaquin County Superior Court. Last September I paid off the mortgage loan on the property. I, in error overpaid by $239.42. I have sent all matters of documents to Round point trying to get a refund check for this amount made out in my name. They have refused to send a check that is not made out to the person on the Deed of Trust. I can not make them understand that this request is a business transaction between myself and this company. They well more than willing to accept payments from my account for the past two years, but refuse to refund me the money that is due to me. I have been sent two worthless checks. On my last encounter with customer service, I was told, I paid off the house with my own free will no body twisted my arm to pay off the loan and they will not send me a refund check with my name printed on it. So, in my opinion $239.42 has been stolen from me by a company that is practicing a shady business.

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RoundPoint Mortgage Servicing servicing skills

Hang on to your mortgage boys and pray that roundpoint doesn't get ahold of it!

How bout this, you're sitting on the beach in hawaii – a long overdue vacation – and you get a call from your insurance company of 25 years telling you your home is no longer insured because roundpoint neglected to pay it! Hope you turned the stove off dude...

welcome to roundpoint roulette!

Thought your taxes were all paid up? Not if Vickie Lester's roundpoint mortgage servicing incompetents have anything to do with it! Ever spend a solid week trying to explain to some carolinian hillbilly that NO! that was no escrow overage THAT WAS THE FRACKING property tax payment you fracking idiots!

If you're looking for a lien against your hard earned property you need look no further than roundpoint.

Roundpoint ### or ripoff?

Pray that you never have to be the judge.

With justified malice,

mforrest

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Update by mforrest
Jan 09, 2014 11:46 am EST

Hang on to your mortgage boys and pray that roundpoint doesn't get ahold of it!

How bout this, you're sitting on the beach in hawaii – a long overdue vacation – and you get a call from your insurance company of 25 years telling you your home is no longer insured because roundpoint neglected to pay it! Hope you turned the stove off dude...

welcome to roundpoint roulette!

Thought your taxes were all paid up? Not if Vickie Lester's roundpoint mortgage servicing incompetents have anything to do with it! Ever spend a solid week trying to explain to some carolinian hillbilly that NO! that was no escrow overage THAT WAS THE FRACKING property tax payment you fracking idiots!

If you're looking for a lien against your hard earned property you need look no further than roundpoint.

Roundpoint ### or ripoff?

Pray that you never have to be the judge.

With justified malice,

mforrest

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fdortch01
US
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Jan 31, 2017 7:24 pm EST

The same thing has happened to my husband and me. I am furious! Now, they want to apologize and increase our monthly payments to make up for their ineptness. We didn't initiate our mortgage with Roundpoint; however they have managed to gain service over our mortgage!. I hate this company! I hate feeling stuck with them! I am going to call and write everyone I can think of to have something done about this company! No one should be treated the way they treat people and still be in operation!

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Wrdh
US
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May 28, 2016 8:36 am EDT

The same thing happens to me. I asked to speak with a manager and for a way to reach a director or the president of the company. After being put on hold for 30 minutes I was given a false name and number to call. This company has no ethics or standards. I think the only thing they will understand is a lawsuit.

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RoundPoint Mortgage Servicing associated with a shady appraisal company

I tried to refinance through this company; and everything had been going very smoothly; until the point of appraisal. At that moment it turned out that they were using the services of Streetlinks Lender Solution. Please check online reviews for yourself to see what kind of a racket that company is. To cut a long story short - the appraisal fell shockingly short of being in touch with reality - the assessed value was less than 50% (sic!) of the recent, comparable sales. Needless to say - the whole refinancing deal was scuttled. I was left holding the bag, and having paid the appraisal fee - north of $500. I know that there is a tendency to imagine that "there are two sides to every story", and tendency to doubt the negative reviews. Please take my word for it - I am an experienced real estate owner and investor - about 20 years experience with all aspects of residential real estate; dozens of refinancing in different economic conditions, and areas of the country. Never ever have I seen a more blatant grab for my money by an appraisal company, which at the same time did not even pretend to perform an ounce of competent and professional work. To sum it up - Round Point's association with shady characters like Streetlinks reflects very poorly on them. I would strongly encourage you to check twice before working with tham, or *anybody* who is associated with Streetlinks appraisals.

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SWH47
US
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Aug 19, 2017 10:24 pm EDT
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This WEBSITE IS RIDICULOUS! You allow idiotic posts time and time again with ignorant posts. Sorry to burst your bubble, but since May 2009 NO LENDER CAN CHOOSE AN APPRAISAL COMPANY! Write your local Congressman to complain as they made it FEDERAL LAW! Streetlinks is a 3rd party who randomly chooses the appraiser. Obviously the ignorance of this consumer beams bright, and the responsibility lies squarely on the company running this Site should be held accountable

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ec62
US
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Jun 18, 2013 11:55 am EDT

I too had the same thing happen to me using Round point. Streetlinks used the wrong sq. ft. for my home which made the appraised value 25k low. I paid $400 for the appraisal. I tried to show Streetlinks that they were wrong buy what the county records showed and by what a 2nd appraiser reported when I went through a different mortgage company. I contacted my credit card company and complained about the service that I received. The CC company agreed with me and refunded my money. Now Streetlinks has turned this over to a collection agency to try and collect the $400 from me.

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RoundPoint Mortgage Servicing home purchase

I am posting a review that I submitted on zillow about our experience with roundpoint mortgage. We almost lost our dream home due to their underwriting department. I have more gray hairs and feel 10 years older after the experience. However, I need to give a counter point due to the fact that we did manage to get the loan closed and funded and with their low interest rates and almost zero mortgage fees save thousands of dollars.

We recently used roundpoint mortgage for a new home purchase. I had used them in the past for a refinance and was familiar with their loan process. The easiest way to work with roundpoint is via online uploads and email, and that system works pretty well. However, our loan was stuck in underwriting and with the clock ticking down to lose our home due to a firm close date by the sellers it became very problematic. Waiting on an email for hours is not the same as being able to contact someone and find out why things are happening. This became very frustrating as the days to close slipped away and we were no closer to getting the loan closed. Thankfully, our loan was escalated to senior management just in time. Once management became involved our loan moved rapidly through the system and we were able to close on time. I am very appreciative of roundpoint management and their commitment to do what was right and personally work with their customers. I would recommend roundpoint mortgage based on a strong management team and their exception sense of integrity.

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JayInTexas
Frisco, US
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Sep 25, 2013 5:38 pm EDT

Great feedback. I've just signup with them to close an investment loan next month and now a bit nervous about their service. How did you reach their senior management?

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RoundPoint Mortgage Servicing no disclosure of information ended up way higher cost

They never told me about additional fee up front and by the time when I saw the final paperwork with the numbers, the additional cost that I have to pay was way more than what I was told when I initiated the process. They embedded a lot of cost without disclosing to you until the last minute. The communication with people at different department was really tough. They do not seem to have any record of previous conversation. It is the first time when I was trying to do refinancing through the internet company and I ended up wasting money and time.

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Homeowner Central Coast
7cayucos, US
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Aug 08, 2013 6:08 pm EDT
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Our loan was transferred from Chase Bank to Round Point in the midst of a short sale.
Round Point assured us the trustee sale date was scheduled for October 29, 2013. We submitted loan modification forms and confirmed many times via telephone that the trustee was scheduled for October29, 2013
Today, August 8, 2013 my home was foreclosed. The Single contact person who was assigned our loan, Madeline, informed me that the trustee had different information than Round Point was sorry I lost my home.

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RoundPoint Mortgage Servicing customer service

I too was connected to roundpoint mortgage via lending tree. I tell you, the level of customer service at this company is awful! You can't even speak to anyone who will answer a simple question - they can only record the conversation and take down your phone number and have someone call you back at their convenience. What a way to service a needed customer base... It appears to me this organization is a call center sending off calls to "so called" service agents - to who knows where. When I connected to a service agent yesterday afternoon, I was told that I would have an answer yesterday afternoon - thus I didn't receive a call back yesterday and now they have all of my personal information to share, sell or expose - because I can't get in touch with the "sales agent" that I spoke with... What a joke!

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danat22
US
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Aug 24, 2016 1:34 pm EDT
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They are the absolute scammers ever. I get jerked around given #'s that get you know where.
Our government needs to raid them and confiscate files.
Waiting on them to release an insurance check so my contractor can be paid.
I don't believe they properly train the service employees.
Why did my FCU change to them? It only make consumers wish we still had Midwest.
I may have to sell my home. God bless us.

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sirrich3
US
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Apr 13, 2016 8:08 am EDT

My experience with Roundpoint Mortgage has been absolutely terrible. Every time I have reached out to them I never have talked with someone that knows how to answer my simple questions. It is very apparent that these people aren't trained in the mortgage business. If there is a way you can avoid having Roundpoint Mortgage from obtaining your mortgage note, I would do that!

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Pritch
US
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Apr 07, 2016 8:48 pm EDT
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Worst mortgage company ever. Customer service is horrific. No one can answer a simple question. No one returns calls. They adjust payment amounts randomly and when I call to request an explanation I am literally told by customer service that they don't know why. Once I was told "these are complicated statements and I don't really know why your payment was adjusted". But, of course, they want my payment. This month they sent me a foreclosure notice by certified mail alleging that they had tried to reach me multiple times via phone and mail to discuss my missing payments. I make close $500k a year, am on autopay, and have never missed a payment! When I called customer service I was told that it was a form letter to get my attention because they have modified my payment amount again, as the result of an escrow analysis, . The modification was down $23. Mind you, I had not missed any payment! The letter was completely inaccurate, downright lies, and ridiculous. Completely frustrated at their idiocy, I asked to have them stop escrowing my money because they kept randomly doing assessments and modifying my payments; but, the customer service rep didn't know how to do it. I asked to speak to her manager. Her manager was unavailable. I was told they would call me back. They never did. I'm disgusted.

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Carol Mariani
Waterford, US
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Nov 15, 2012 9:03 am EST
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If you are looking for a mortgage DO NOTGO TO Roundpoint they are poor business people! They make you wait for ever and then they want more money to close! They stink! I got a mortgage in two days after I told them I did not want their money!

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RoundPoint Mortgage Servicing poor handling of va refinance

I was put in contact with roundpoint through lending tree on january 26, 2012 to refinance my va loan to a lower rate. I was advised by the loan officer that the process is extremely efficient and consists of 3 primary steps, introduction & interview, disclosure review & commitment and processing. That with my cooperation, "the entire process from start to finish should take no longer than 21 calendar days." though I provided everything they asked for within hours of their requests, it has now been nearly 60 (Sixty!) days to complete what should have taken 21 days. Do not use roundpoint to refinance your va loan, unless you do not mind the process taking three, going on four times longer than it should. To address the ratings, it required multiple requests before I would receive what I asked for, their key person dependency on a single va certified underwriter demonstrates their poor knowledge of simple operational/reputational risk. The vp who finally advised me that the loan was taking an exorbitant amount of time to process due to an hr issue basically stated "it is what it is, but we will do what we can to expedite the process and get your loan closed" and contacted me only after rates started to climb. Now that the underwriter has been hired and the loan has moved to processing, it has taken three weeks (That same amount of time that it should have taken to complete the entire process). This has been a nightmare of an experience, and I urge anyone considering roundpoint to refinance their loan to strongly reconsider, find another lender.

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John Michael Kane
Charlotte, US
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Jul 02, 2012 2:18 pm EDT

21 days? Clearly you are ignorant on the turnaround times these days with the record rates. As far as document request, the mortgage investors including Fannie Mae and Freddie Mac have tightened up and lenders are required to gather more information to avoid buybacks. If you want to blame someone for the amount of documentation blame the government sponsored entities that set the regulations. You people are disgustingly clueless! You submit one mortgage application and now you are an expert, right?

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worriedtoclose
Loundon, US
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May 22, 2012 3:47 am EDT

Agree completely. I am in the process now and they do not call back and keep the list of required items coming to no end. THEY ARE HORRIBLE! GO SOME PLACE ELSE!

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RoundPoint Mortgage Servicing beware! scams! thieves!

Roundpoint mortgage is the absolute worst mortgage company out there. Beware! Their initial customer service is smooth and painless. This is how they reel you in. They are happy to give you a loan because their goal is to take your home from you. I was a customer of rpm. My loan adjusted and I applied for a workout. I'm employed and in good financial standing, but my mortgage became very costly. I got nothing but the run around for months. I kept paying my adjusted amount and was lied to for months. Ultimately, they told me to stop paying my mortgage so I can get a modification. Then they damaged my credit, tacked on incredible fees and sent a foreclosure letter. I spoke with 12 different people, from peon customer service reps to directors with authority to help me. Nothing but unfulfilled promises to correct my situation. All lies! No one answered or returned my calls. It's a huge fraudulent ring of scammers! Do not get fooled. They are dishonest, liars, thieves. They forced me to sell my home before they foreclosed so they can get paid off. Banks just want to make their money because they are at a loss with the mortgage mess. Rpm needs to be exposed and innocent consumers need to be aware.

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YevelevRPM
San Jose, US
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Dec 09, 2023 3:27 pm EST
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No matter monthly payment was submitted we have been charged again.

We have made December payment on November 10. However we have been charged again on December 1

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Leonard Rattini
US
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Oct 30, 2019 4:36 am EDT

I started with Royal United who was my first mortgage. After Royal United who ripped me off, thy then transferred me, without my approval, where I'm now to deal with RoundPoint. When doing business with RoundPoint, they took more monies from me to rip me off where I'm to pay them, ongoing!

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noone1204
US
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Nov 26, 2018 8:51 pm EST

My loan was just transferred to this company. RP last week . From the comments I seen if you make your payments your fine. I want my PMI removed it is at the point where they have to remove it I will start with them by asking them to remove the PMI. If they don't I will make the necessary complaints to the Feds. Prior to them I had Vanderbilt everyone said they were the worse..

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Bradley Seastrand Jr
US
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Mar 09, 2019 11:18 am EST
Replying to comment of noone1204

Keep in mind if you ask for PMI removal and the current value to original value isnt 78%, they are not obligated to do it if/until YOU pay an estimator that validates your claim. The requirement for most loans is 80% but they will not "automatically" do it until 78%, ...and even then they may have to be reminded.

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Maysel R. McGown
US
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Sep 26, 2018 3:44 pm EDT

Wow...I'm a bit shocked not only by the letters from unhappy/angry RP customers but by one individual who seems to have a comment for everyone -SWH47 - do you work for RP?
Here's my story (and yes, SWH47, I am an educated person). RP holds my mortgage. No issues with that. I decided to refinance in July of 2018, working with Loan Officer, Jessica. It is now almost August...I have been contacted by at least 4-5 different people, many asking for the same documents. For some reason, . RP decided NOT to use the title company that represented them at closing on my original mortgage - which would have saved a lot of time as now RP is questioning something on the first mortgage and their new Title company is having to talk to the city where I live!
I have asked why didn't they use the same title company and even asked the new Title company if they have called the original Title company to talk to them about this "issue"... No response as yet to that.
I provided the back up documentation for this directly to RP about 3 + weeks ago. Last week, the loan officer called me about this issue, asking me for documentation. I told her I had sent it to "Veronica" 3 weeks before "oh", she said, "I didn't know that and Veronica never forwarded the paper work to me""
So, it appears that RP is very UNORGANIZED and lackadaisical when it comes to processing what should have been an easy re-fi. Today the Feds raised the interest rates. I'm anxious to see how this all plays out!

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Maysel R. McGown
US
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Sep 26, 2018 3:45 pm EDT
Replying to comment of Maysel R. McGown

OOPs - It is now almost OCTOBER, not August as stated...

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JE4447
US
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Sep 04, 2018 5:44 pm EDT

works for round point

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SWH47
US
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Aug 19, 2017 10:36 pm EDT
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#PityParty
Lots here in an Adjustable Rate Mortgage (ARM) blaming the lender who only "Services the Loan"? REMEMBER, YOU SIGNED THE LOAN DOCUMENTS! Place blame on yourself for doing an ARM, and call the original lender/broker you used! How is this RPM's fault? You can't pay the mortgage, it's high time you pack up! Place blame on the ORIGINAL LENDER AND OR YOURSELF FOR BEING THE IDIOT WHO DID THE LOAN!

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SWH47
US
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Aug 19, 2017 10:11 pm EDT
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Last read for RPM. Every post another waste of my time. GET THIS RIGHT PEOPLE: A Loan Modification IS NOT A REFINANCE! It's NOT GURANTEED nor is it something I or any other person who pays all their bills ON TIME can get! NO LENDER CAN CHANGE/MANIPULATE YOUR LOAN! Start placing blame on yourself or your original broker/lender and where the blame should be! GUESS WHAT PEOPLE, IF YOU CANT PAY YOUR MORTGAGE, SELL! A Modification is a HANDOUT! Get a job

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Pete Kelly
US
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Jul 28, 2017 8:17 pm EDT

Roundpoint should be facing class action suits for the following reasons:

1. When enrolling for a bi-weekly draft their policy is you must be one month paid beyond your current mortgage due date...sounds reasonable. However, the bi-weekly drafts are debited from your account and placed into a suspense account rather than being applied as a partial payment to reduce your interest charges. The second draft is debited and your payment is applied at the end of the month. My question to the customer service minion was...What benefit does the consumer realize by enrolling in your bi-weekly program? Considering you must pay ahead one full month's P & I, escrow and possible PMI...The answer is ZERO! There is NO benefit, the thieves hold your money until the end of the month to glean the most interest.

2. Apparently the idiots cannot calculate one's annual property taxes and homeowner's insurance into a monthly debit to escrow. They "fluff up" your escrow account until taxes and insurance are paid for the year and then send you a refund check for $1, 700 BECAUSE THEY REMOVED TOO MUCH (because the FEDS command refunds be issued when the surplus is $50)! These additional monies should have been applied to principal curtailment throughout the year but the thieves want to capture as much interest as possible.

Lastly, when my first mortgage ended up at Roundpoint the loan officer at the mortgage originator said...and I quote..."I'm sorry" It took 3 three years to figure out why he made that comment...NOW I KNOW.

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SWH47
US
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Aug 20, 2017 3:15 am EDT
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Replying to comment of Pete Kelly

What a long, horrible read. Lots of blah, blah, blah...

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Marshall10101010
US
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Feb 26, 2018 10:54 am EST
Replying to comment of Pete Kelly

Pete, are you still dealing with issues from Roundpoint? I am researching to possibly start a Class Action against them.

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grandma from Calif
US
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Mar 21, 2017 5:54 pm EDT

I've had problems with Round Point before, but this is the worst. Got a letter stating my payment was going up and I had 2 opt's. I chose opt 1 which said I did not have to respond to just send the payment of $ in. which was the lower payment. When I checked with them because my checked hadn't cleared the bank, they said it was in holding acct waiting for the rest of the money to be sent in. I told them about the letter which I chose opt 1. They said that letter was sent out in error and they didn't know why or where it came from. Now they are saying if I don't send in the payment, which tripled, they will foreclose. I'm am 88 yrs old and don't want to loose my home, but I can't afford the new payment they are asking for. It's making me sick with worry.. I keep getting the runaround...Is there a class action suit anywhere started on this company? If so I would like to join it.

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Joe Y.
US
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Feb 11, 2017 5:20 pm EST

do yourselves a favor and refinance with another bank. I did with First Republic, they gave me a very low rate and got rid of Roundpoint. they are scammers. Garbage. learn and move on. dont give them the business. thank God I am done.

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SWH47
US
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Aug 19, 2017 11:42 pm EDT
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Replying to comment of Joe Y.

Great read! Might consider finishing 10th grade prior to posting

Overview of RoundPoint Mortgage Servicing complaint handling

RoundPoint Mortgage Servicing reviews first appeared on Complaints Board on Oct 20, 2011. The latest review Terrible experience – untrustworthy and uncooperative was posted on Apr 24, 2025. The latest complaint short sale department was resolved on Feb 05, 2016. RoundPoint Mortgage Servicing has an average consumer rating of 2 stars from 48 reviews. RoundPoint Mortgage Servicing has resolved 11 complaints.
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  2. RoundPoint Mortgage Servicing phone numbers
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    5032 Parkway Plaza Blvd., Suite 200, Charlotte, North Carolina, 28217, United States
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Mon 8:00 am - 9:00 pm Tue 8:00 am - 9:00 pm Wed 8:00 am - 9:00 pm Thu 8:00 am - 9:00 pm Fri 8:00 am - 9:00 pm Sat 10:00 am - 3:00 pm Sun Closed