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Wisely
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1.4 29 Reviews 24 Complaints
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Wisely Reviews 53

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1:07 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Wisely - Seriously wtf?

0/5 * Had wisely for about 6 years all has been well. Until I get a new card that is when in two months I get a fraudulent charge of 2.80 I'm at work there's a text reply no and lock card for your safety I do this however what they didn't tell me was that I would now have to call them to get a replacement card. Nowhere was that mentioned to me that my...

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2:47 am EDT
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Wisely Terrible customer service and long wait times for replacement cards at myWisely Scrtd.

HORRIBLEEEE DO NOT USE THESE PEOPLE AT ALL. They can never solve anything they speak in a language that you cannot understand hardly and if you lose your card it will tell you 7 to 10 business days but they are lying it takes longer than that trust me do not use these people at all if you have to please get a bank account card they are not worth the hassle and that's exactly what they are a hassle!

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12:00 am EDT

Wisely Mixed Experience with WiselyPay

My experience with WiselyPay has been mixed. On the positive side, their website is user-friendly and provides detailed information about their services. However, I faced challenges with their customer support, as responses were slow and not always helpful. The payment process was smooth, but there is room for improvement in communication.

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  1. Pros
    1. Seamless Payroll Integration
    2. Instant Payment Access
    3. Robust Security Features
    4. User-Friendly Mobile App
    5. No Hidden Fees Structure
  1. Cons
    1. Limited Brand Recognition
    2. Niche Market Focus
    3. Fee Transparency Issues
    4. Potential Integration Hurdles
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11:20 am EDT
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Wisely Will not get back your money

I have had a unnecessary charge come to my account. I have reported it to them they told me they have to do it investigation and they have to mail out letters and before the letters has even got here they have finished your investigation and claim that it’s been denied after you work so hard to get your paycheck and somebody can just go into the card and steal your money and wisely does not care you will not get back your money off of his card. Do not use this card. I kindly advise people to stay away from this card.

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Michelle Alterauge
, US
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Same thing happened to me they authorized 48 transactions from my card at 2.50 each. There has to be someone to contact over this. It’s theft and fraud! If anyone knows my number is [protected]

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8:15 pm EDT
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Wisely Wisely incompetence

This company has no escalation department, or so supervisor Kevin -op id# 1575913 claims, which, as a employee of customer service operations for over 20yrs sounds like a load of crap to me. Every company has an escalation department! Second, the only way to speak to a supervisor above this Kevin infidel, is done by call back within 48 business hours, otherwise, according to the inept 'supervisor', there is no further transfers available, which, if it's true, marks this as one of the least consumer friendly companies I've ever had the misfortune of being exposed to! As a company which handles payroll finances, would seem to indicate that this company, based far outside the continental u.s., has little to no concern for it's patrons. Non-existent customer support services, inability to effect the proper use of the cards they issue & no willingness to work with the customers of their services. This company shouldn't be allowed to operate in the united states, period. I also observed that, according to this complaint website, wisely has resolved zero issues/complaints. I need access to my funds as I see fit, not as the company decides, period, over, the end! This is a paycard, which means I worked for the funds allocated to this card by my employer for hours already worked, & services already rendered, this financial service should have no right or ability to override my access to my funds, & furthermore, should be required to respect the card users requests/demands regarding fund access. Mr. Kevin 1575913, needs customer service training, & of it's not required by his India based company, then that company should be required to learn, respect, & operate according to the rules of customer service approved & stipulated by the country in which their services are being offered.

Recommendation: Use an American based payroll service that has zero ties to wisely, Craft or ADP. This is not even close to the first time I've had issues with ADP paycard services, it's the least customer friendly service I've come across in my 34 years of employment.

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Michelle Alterauge
, US
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Huge facts!

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4:34 pm EDT
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Wisely Refuse to send me a debit card for my payroll deposits

Agents say over and over we have sent the card. Tracking shows it was never received by UPS. Still waiting for 1 debit card, 3 paychecks later. Can see my money, not allowed to have any of my hard earned paychecks. Newly opened account. As soon as I can switch my payroll deposits over to my new bank, and get my money out of mywisely, I am closing this account and calling it a lesson learned.

Poor customer service, long wait times, non-native English speaking reps.

Recommendation: Go to chime, go to a regular bank, go to a credit union. There is nothing wise about using mywisely

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3:55 pm EDT
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Wisely Wisely pay card is an inconvenience

Everytime I attempt to make a purchase online with Amazon etc. Card is always declined due to according to Wisely customer service rep my zip codes has to match with merchant and card. Crazy thing they do but wisely will not allow to send a package to another zip code. This company is impossible to refer to future customers due to the lack of service for the customer. This card and company SUCKS!

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4:16 pm EDT
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Wisely Wisely debit card review

I was forced to purchase a Wisely card after my company “upgraded” from Global Cash Card & it was the worst experience I had with any card. I initially applied online & after weeks of waiting I called & they told me they had no information of me ever applying & so I had to do the entire process again over the phone & I was charged $6.99. The Lyft rewards that the card promises, you get them but then the card takes them for (?) fees so your essentially paying the card company each time you catch a Lyft. I set this card up for autopay for my UHaul storage unit and the card does not do autopay for UHaul storage units. I called in the next day to pay my bill over the phone to avoid late fees. The card apparently does not work over the phone either & was declined even though I had the money on there. I went to the UHaul storage PERSONALLY to pay and in 2 days, it also declined despite having the money on the card. In short, I had to withdraw the money from the card (with fees of course) and I incurred a $30 late fee with my storage unit. If you are WISE, avoid Wisely at all cost. You’ll save more money for it!

Recommendation: Avoid this card at all costs!!!

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12:18 am EDT
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Wisely Charged fees for in network atm transactions

I been for years taking out money from ATM at Wawa(s) with 0 fee, now as of July 2023 on my Wisely card has applied $3 fee saying that it out of network every time I take out money. The atm transaction on my Wisely card states its PNC bank machine. But PNC bank has been apart of NCR's Allpoint ATM network for years. On Wisely app it says the Wawa atm locations are (green dot) within network. Also on Allpoint network website says the Wawa locations are within network also. Before July same Wawa PNC atm 0 fee, now since July they are saying PNC atm inside Wawa is out of network and charing fees. If that were true how come I never got $3 fees for same atm transaction before? Wawa doesn't charge surcharge fees, so its definitely Wisely card charging fees that clearly they state on their app and website as in network, but when you speak with a live rep they say it's not in network. This is fraudulent abuse of fees since Wisely not honoring what Wisely states in their own app and website as in network no atm surcharges.

Recommendation: Not recommend

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11:05 pm EDT
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Wisely Lost my job because of wisely

I told wisely there was transaction made on my card that idiot not authorized.theysai hy will have to lock the card I said do not do that cause I need to getgas with the last of the money on my card first.if tht was the caseican lock my own card.but when I tried to get gashes lockmy card.and nw I'm not going tobe able to make it to work.i work at a Wearhouse if I do not show up iwill get fired.so now that was the last of my money cause I just pay 1750.00 for my rent.and I have4 kids now I out of work and .just because there employee did not listen to me.worse dayever and now my kidsgo back to school and I'm not able to get them what they need .I'm a single mom trying to make it and they just end it all for me now.i ust out of words

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Ruth Mercado.
, US

The real reason I am fired is because I come in late all the time even if I have a car and somemtimes I do not come in at all and I steal from them.

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Ruth Mercado.
, US

This incident made me beat my children up. They are in foster care now. I was fired and I tried to lie and say that my male manager got fresh with me. but they has cameras and it proved I lied about him touching me under my shirt so he is having me charged with slander if I apply again.

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Ruth Mercado.
, US

Sadly this incident made me so angry that I took my anger out on my children. Someone saw me hurting my children and contacted CPS on me and now my children are in foster care.

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4:21 am EDT
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Wisely Duplicate charges

So I noticed two purchases that I made were debited twice. I chatted In to their so called customer service, told him about the charges and was told yo “kindly log out and back in, the charge only debited one time. Well luckily I had a screenshot, the duplicate charges were removed from my transaction history but never received a credit for the $65. Going back and checking the rest of my statements! Watch your account, the people are thieves.

Recommendation: Stay far away

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Michelle Alterauge
, US
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Yes they are

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Wisely Terrible Customer Service and Security Measures: My Experience with Wisely and Addus

This company, Wisely, and its customer services are the worst, along with Addus for using them. I received the card on Tuesday, May 23,2023, from my employer in a sealed envelope. They told me that I couldn't do anything with the card until I received a call from my employer Addus to activate it once the money was put onto the card. The call from Addus came on Wednesday, May 24,2023, around about 10:00 am (Chicago) time, telling me that money was on the card, and it was okay to activate it. Shortly after, I activated the card and there was a balance of $461.55.

After about two (2) hours later, I went to pay an outstanding bill from the card only to find that the money was gone. The card never ever left my possession, I put it back into my wallet after I activated it. I went into Addus's office to find out how this could happen when I received the card from them in a sealed envelope and the card never left my possession, nor did I give the card or pin number to anyone.

While in the office, my manager called Addus's payroll department and customer service for the Wisely card. The customer service representative for the Wisely card told us "There were two transfers, one for $261.55 and the other for $200.00" and the money was transferred to a bank and bank account that I am not familiar with. I am a 62-year-old woman and have very limited knowledge of how things are done on the website when it comes to fraud or how to bank-to-bank transactions such as this.

I am extremely disappointed with Wisely's customer service and their lack of security measures. It is unacceptable that my money was stolen from me without any explanation or resolution. I urge anyone considering using Wisely to think twice and consider other options. This experience has left me feeling frustrated and helpless. I hope that Wisely takes responsibility for their shortcomings and improves their services to prevent this from happening to anyone else.

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Wisely Terrible Experience with Wisely: Account Closed for No Reason

So, I just got an email from Wisely saying that my account was closed because they couldn't verify my documents. It's really frustrating because I sent in clear documents to upgrade my card and have a good relationship with Wisely, but they still couldn't verify my card. Now, I have to open an account with another bank and do all this other stuff that I didn't want to do because Wisely couldn't open up my account again. They say I'm not eligible, but I know that's not true because I'm eligible for every other card out there except for Wisely. I wouldn't recommend Wisely to anyone, not even to my worst enemy, because it's just bad. It's awful. It's God awful. I hate Wisely for what they did. I'm trying to make money for a trip to Missouri, but I can't do that now because they closed my card down. I have to get in contact with my payroll company and do all this other extra stuff that I didn't want to do just because they couldn't verify my identity, even though the pictures are as clear as day. It just makes me really mad that all the customer service can say is "sorry we can't open up your account again because you're not eligible." That really makes me mad. So, I would not recommend Wisely. If I could give this a negative 10 stars, I would give this a negative 10 stars. I hate this app. I hate Wisely. I hate everything about the company. Thank you, and please, for your own safety and good, do not use Wisely.

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JENNIFER A Watts
, US
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Same thing happed to me now I can’t get my daily pay to catch my rides home from work

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Wisely Terrible Customer Service Experience with Wisely: Cancelled Wrong Card, Charged for Mistakes, and Left Me and My Kids Hungry

I've had a lot of problems with the customer service reps at Wisely. Let me start by saying that I've worked in a call center for over 10 years, and I've been a supervisor for more than half of that time. So I know a thing or two about customer service.

Anyway, I called Wisely to cancel one of my cards, but they ended up canceling the wrong one. I called back to explain the situation and asked them not to cancel the original card I was having issues with. I needed to do everything electronically because of an identity theft issue from the past year, and banks won't touch me. After being on hold for about 13 minutes, the representative came back and said she could do the transfers on her end, but she had already canceled the card I specifically asked her not to cancel.

I was pretty frustrated at this point, especially since none of this was my fault. I asked them to overnight me a new card so my kids and I could eat, but they wanted to charge me $35 for it. And it wouldn't even arrive for at least two days! I told them that wasn't fair, since they were the ones who made the mistake. But they wouldn't budge, so my kids and I ended up eating at homeless shelters for about two weeks. It was really tough, and I felt like we were taking food away from people who really needed it.

A few months later, I had another issue with a fraudulent claim on my statement. Wisely canceled my card again and tried to charge me $6 for a new one. I don't understand why they would charge me for something that was out of my control. It just seems like they're trying to squeeze every penny out of their customers.

Overall, I'm really disappointed with Wisely. Their customer service is terrible, and they don't seem to care about their customers at all. I wouldn't recommend them to anyone.

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Wisely Captivating and Emotional: A Review of The Kite Runner

Only use the card in Daytona beach at Dunkin' Donuts was a advised I had many charges from Microsoft which I do not buy from especially with this card also had a charge from England all totaled over $100 bucks not much but everything counts. Just received a letter indicating they found nothing fraudulent so I guess whoever bought Microsoft products on my card is enjoying it. How can this be it's not me. Perfect example they closed that card issued me another never used it was only activated fir a week an I get an email that someone tried to charge a 19.51 charge with fairway. Nope not me called because I found it kinda weird that I just got my new card and activated it and there was somebody trying to charge again I believe it's an inside job and when I contacted others that have the same card they have the same Microsoft charges and weird charges on their account too. Don't trust this co n they ask way too many personal questions when activating a card like full ssn should only be last 4 the real credit card cos don't even ask that?maybe just the last 4?. Let's see who will be buying stuff on my new card. Won't be be just ti test it? this card was issued to me by one of my companies fir bonus money I earn n like I mentioned before I have only used it at dunking donuts ? if u plan on USING this company ti gave u check deposited I would look fir another co as to me it's not to be trusted n anyone that has this card I advise to put a lock on your credit reports?. Pissed off than my funds that I clearly did not charge we're not funded back like a normal financial institution would ?

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Wisely Terrible Customer Service Experience with Payment Service Provider

This service is not the best, to say the least! I mean, they don't even have a proper way to give feedback, just a survey with rankings. I talked to a really rude representative at around 6:30 PM who didn't even want to connect me to the survey. He just hung up on me! When I called back and finally convinced someone to connect me to the survey, it only had ranked items survey capabilities, which means I couldn't even share what happened earlier. To sum it up, I was really inconvenienced. My card declined an auto withdrawal because someone called in saying that my card was lost, but I was never informed about this! And to make matters worse, no replacement card was sent to me. I only found out about the lost card when the auto withdrawal was declined. It seems like the process should have included some kind of contact to prevent this from happening. The guy I spoke with at 6:31 PM didn't care at all about my frustrations and just put me on mute for about a minute, checking to see if I hung up. This would have been the end of it, but I called back to complete the survey. Unfortunately, I couldn't clarify anything on it, and none of this experience had to do with the lady who connected me to the survey at 6:43 PM. My frustrations just kept growing. It was an awful experience. I'd rather go to a check cashing line at a currency exchange with sketchy people hanging around outside in a bad neighborhood on Judgement Night than transfer money to a group of people who don't care about their customers and think it's okay to hang up on someone who just wants access to their own money.

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Wisely Avoid Wisely Debit Card - Fraudulent and Unreliable - My Terrible Experience

Wisely (wiselypay.com) is a debit card that I would not recommend to anyone. I wish I could give it a 0-star rating because it is the biggest joke of a debit card. They take your money without your knowledge, and when you try to reach out to them, there is no one to complain to. Recently, I used my Wisely card to purchase $75 worth of items and gas at a gas station. However, it said declined due to insufficient funds, even though I knew I had money on my card. I tried again, and it went through. When I checked my account balance, I found out that they took out two $75 purchases, even though it was declined. I did nothing wrong, but it was the debit card company's fault, and I had no way of getting my money back until at least five business days.

I finally managed to get a hold of someone with the number on the back of the card, but they couldn't speak English properly. They told me that I was screwed if I didn't have any more money and that I would have to go five business days without eating or getting any gas. They didn't care about my situation. I had only $3 left on my card, and I needed gas, so I went to the pump and tried to use my remaining $3 for gas. However, it said declined, see cashier. When I checked my Wisely account, I found out that my account was negative $97.00. They took out $100 again without a purchase. Now, I have no gas, no money, and no food. I have to go to work on Monday, and it's Saturday night. I have no idea what I'll do. But hey, it's the Wisely card, what should I expect?

My $75 was supposed to be back on my card in two days, but now I'll have to wait for those two days, and then three more days for the $100 to go back on there before I can get my $75 back. I would never use this card again. They're a joke, they're fraud, and they hold your money when it's their fault. If I could find someone in town to talk to about this issue, I would most definitely do that. And let me tell you, it would not end well. If you're messing with someone's money and livelihood, you should expect the worst. I hope everyone who has anything to do with the Wisely card rots in hell.

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Wisely Terrible Experience with Wisely: Incompetent Customer Support and Delayed Access to Funds

I had to download Wisely because my job made me do it if I wanted to use the anytime pay option. I'm a single parent and like most people, I live paycheck to paycheck. I needed access to my wages early, so I transferred it to Wisely. But then I transferred it to my cash app immediately. Unfortunately, I made a mistake and entered the wrong amount to transfer in my cash app account. I thought it would be no problem, but I was wrong! Wisely processed the transaction on their end while cash app declined the transaction. So I had no funds in my cash app and now a negative balance in my Wisely account. I called and messaged chat support multiple times, but got nowhere. It was like they were reading from a training manual for dummies! They all blamed cash app for their lack of intelligence and inability to do their job. Cash app was great! They got right to the point and sent me confirmation immediately that no charges transpired and that no charges were pending. Wisely insisted that cash app had the charges pending so they couldn't fix my balance until the pending charges were removed. Basically, I lost my access to my funds, have a negative balance and now I'm expected to wait almost a week to see my balance corrected. Customer support lied, they made me feel as tho I was speaking to a door knob. I've never seen such incompetence in my life! If you want to know that you can't trust your money will be available in your account, use wisely! If a mistake happens and you have days to weeks to wait to access your own hard earned money, use wisely! If you want to speak to mindless idiots, call wisely support! Do yourself a huge favor, do NOT use this app! It is a risk that I definitely would have taken if I knew anything like this would happen.

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Wisely Fraudulent ATM Transactions and Poor Customer Service: My Experience with Wisely

So, let me tell you about my experience with Wisely. It all started on March 6th, when I made a legitimate ATM withdrawal of $80.00. However, on March 8th, I received five text notifications about fraudulent ATM transactions totaling $680.00 from the same ATM as before. The problem was, I was at home, exactly 67 miles away, and my debit card was in my possession. I immediately got on the phone with Wisely to dispute the charges, and as expected, my card was locked.

Two hours later, I received an email stating that no fraudulent activity was detected, and the case was closed. I was shocked and frustrated, so I called Wisely again to dispute their decision. They told me that they would send me forms explaining how they came to their conclusion and how to officially file an appeal.

On March 8th, I filed a police report, and on March 17th, I received paperwork for filing my appeal. They gave me 10 days from March 8th to submit my completed forms along with any documentation to support my claim. At least they gave me an email to send it to, but they did not include any explanation why they refused to investigate.

On March 17th, I emailed my appeal with supporting information, including the police report and screen shots. However, on March 24th, I received four text alerts denying attempts for purchases on my locked card. I screen shot these notifications and immediately called Wisely to let them know whoever has my debit card number continues to try and use it. But they told me that they won't investigate denied purchases. I tried to explain that it wouldn't be me attempting to use a card I knew was locked, but they didn't seem to understand.

I asked about the investigation, and they told me that my case was closed again on the 15th. I asked for a supervisor, but the supervisor couldn't explain why my case was closed two days before my 10-day window of rebuttal. I explained that I have now sent 5 emails with new information regarding my case to ***@adp.com, but I have no clue if these emails go anywhere since I've never received a reply. I asked for a phone number for their fraud department, but they couldn't give me one.

On March 29th, I printed everything I had relating to my case and sent it certified mail to the address provided. I can't wait to see what happens next. It's been a frustrating experience, and I hope that Wisely can resolve this issue soon.

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Wisely Wisely PayCard Review: Poor Customer Service, Outsourced Call Center, and Delayed Card Replacement

I have come across Wisely, a PayCard company that has received a lot of negative reviews on this platform. It is surprising to see that despite the negative feedback, some companies are still using Wisely as a means of paying their employees. It is disheartening to see that people are not standing up for what is right anymore and just accepting the situation.

One of the issues that I have faced with Wisely is their call center being located in India. I believe that there are many people in the US who are looking for work and would be more than happy to work at a call center here. This practice of outsourcing jobs to other countries is causing the US to lose companies and employment opportunities. It is also difficult to communicate with the call center agents as they have a different accent and sometimes it is hard to understand them.

I had a fraudulent charge on my Wisely card and was supposed to receive a new card on September 22nd. However, it is now October 10th and I still haven't received it. When I called to inquire about it, I was told that I would have to pay $30 to receive the card in 2-4 days. When I asked to speak with a manager, I was told that it would cost me $35.00. I am still waiting for a manager to call me back and it is already 1:24 pm on a Tuesday.

During the middle of writing this review, I received a call from Wisely stating that the mailing was never even processed. This is frustrating as there is nothing one person can do in these cases, and we end up eating the fees and keeping quiet. All I am requesting is that Wisely own up to their mistake and waive the fee for the overnight shipping.

I was then told that my address is out of date, and I need to send them documents informing them of our address again. This is ridiculous as I have already done this before. Wisely is a company pay card, so I cannot just cancel it. It is important to remember this experience on election day so that we can stop this overseas call center garbage from invading our lives.

The fraudulent charge on my card was from a company in India who got the card number for a free trial deal. Wisely was supposed to send a new card so that I could shed this, but they have stalled for nearly a month, so this company will be able to charge the card again. The latest "manager" states that we could lock our card to prevent this company from accessing the card number. However, this plan is not feasible as it would mean that all our funds would be tied up without a method of buying gas, food, or paying bills until Wisely removes their thumb from their anus and sends me a new card with a new number.

In conclusion, Wisely has been a frustrating experience for me, and I would not recommend it to anyone. The call center being located in India makes it difficult to communicate, and the company's lack of customer service and manners is appalling. Wisely needs to own up to their mistakes and waive the fees for their errors. It is important to remember this experience on election day and vote for change.

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Wisely Complaints 24

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9:54 am EDT
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There is fraudulent activity on MyWisely account in the amount of $1383. I called and reported it to dispute the transaction with MyWisely on Saturday. I was told on Saturday that the department was closed and I need to call back on Monday and they would email me all the documents I needed to sign to resolve the issue immediately. I called back on Monday...

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5:45 pm EDT
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Wisely Theft

I hade 48 transactions on my card that they authorized. They refuse to let me speak to a supervisor you can not understand them they are from India and work for the us but don’t follow our law. They have no clue what they are even talking about . I want to speak to someone [protected] this is illegal this is fraud this is unjust and this is theft! I will contact an attorney

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4:50 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Today, I called Wisely to find out about a $34.99 charge to my account. The guy wasn't able to help with find out who the company was so he "asked" if I want to dispute the charge I said "NO" because I can't afford to be without money I have 2 child age children home sick. I use my card to by groceries, pay for rides to and from work everyday. I ended the...

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Is Wisely Legit?

Wisely earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Wisely to be a trustworthy company. Although there's a 16% resolution rate for customer complaints, which deserves attention, Wisely is known for their high standards and safety. If you're thinking about dealing with Wisely, it's wise to check how they handle complaints.

Wisely has received 2 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Wiselypay.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Wiselypay.com you are considering visiting, which is associated with Wisely, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • While Wisely has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 16% of 24 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • Wiselypay.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The wiselypay.com may offer a niche product or service that is only of interest to a smaller audience.
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11:15 pm EST
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Wisely Money cards

On Tuesday 11-28-23 my hr department submitted a direct deposit form to ADP payroll services/Wisely and I didn’t expect it to go through 11-29-23. So on 11-30-23 I contacted wisely informing them that I had not received debit card yet. The (Wisely) customer service rep took it upon herself to cancel my first (original) debit card and issued another one and I paid to receive it over night and I didn’t. I spoke with a gentleman named shrew who told me to br

Contact my employer and they had wisely cards they could issue me. I called back and talked to Michael who told me exactly what to do far as registering the new virtue card i had. was told to call back on Friday to obtain a tracking number. I called all day and kept getting told, no tracking number. They would not issue me a new card so therefore I had 3 dollars to last me all weekend I don’t know what nationality the they are but some are really dumb I do not recommend Wisely card services.

Claimed loss: 35.00 dollars for overnighting new card, which has not showing up.

Desired outcome: I want an apology and also my 35 dollars and the opportunity to meet Richard (supervisor)

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Wisely My card is locked replaced and used without my permission

Since November 13 2023 they locked my card I never reported my card missing but since February they replaced it 3 times and I haven't been using it so I didn't know that and now I had money added and they won't send another card or give me my money I've send my ID birth certificate and I spoke to several different people there and they refused to send me a card or my money

Claimed loss: 400++

Desired outcome: I want my money back

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Update by Cvlove
Nov 24, 2023 5:22 pm EST

They hang up on me they refused to give me there names and the cancel several cards and charged me for a new one now they won't give me my card so I can't get my money

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3:25 am EST
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Wisely Trying to upgrade my card

It’s tells you in the app that you can upgrade your card and tells you what you need to do to do it. I did everything they asked me to do and they closed my account. This is unacceptable! If you cannot approve people for these upgrades cards then it should not be offered! And when I asked why all they could say was that my identity couldn’t be verified but I gave everything they requested in order to verify it. Now I cannot get my daily pay that I need in order to pay my bills and catch my rides home from work. I am very upset and something needs to be done immediately!

Desired outcome: Reopen my account

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Featured review
This review was chosen algorithmically as the most valued customer feedback.

"Will Wisely® freeze my funds while a dispute is being resolved? Wisely® does not freeze funds while investigating disputes". Having access to your money is extremely important and we strive to resolve customer issues quickly, so be sure to include all relevant details when submitting a claim to help speed up the process. Wisely froze up my account with...

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Wisely Debit card

They say they send you cards and they never show up and or have the address on file and say they sent it but never showed up 2 cards later and still no pay check. Guess working for free is there slogan! Now rent can't get paid and bills can't get paid and can't make it to work bc I have no money for gas in my car thanks alot wisely company real nice worst place ever!

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10:15 pm EDT
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Wisely Card already compromised after a month of opening it

I called to tell them about fraudulent charges, I was told if I didnt authorize these charges it wont go through. The very next day all of my money was gone. This card is connected to ADP and you cant call ADP for this issue. It took me 4 calls and I finally had to delete my acct through my payroll dept. The complaint is through the USPS everything done by mail

Desired outcome: My money sent to me by check after the investigation is completed.

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Wisely Apple Pay Verification

I called to get my card verified for Apple Pay and I got the run around. I’m currently holding for the 3rd time today (Bcs I’ve been hung up on twice) after the 8th business day. The first day I called she told me 2 business days, I waited 5. I called back and the rep told me wait another 24 hrs. I waited 2 more. I called again and was told another 24 hrs. This is unacceptable and no one can tell me why. I ask for a supervisor and they just transfer me to another team member

Desired outcome: For my card to be verified for apple pay

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9:20 am EDT
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Wisely Wisely Review: Early Direct Deposit Promise Falls Short & Account Lockout Frustration

I was really excited to try out Wisely (wiselypay.com) when I first heard about it. They promised that I could get my direct deposit up to 2 days early, which sounded amazing. However, I quickly realized that this wasn't completely true. While the money did show up in my account two days early, I couldn't actually use it until Friday, which was my normal payday anyway. So that was a bit disappointing.

But my real problem with Wisely came after I had been using the card for over 6 months. Suddenly, out of nowhere, they locked my card and my account and told me that I needed to confirm that I was over 18 years old. I'm not sure why they didn't do this when I first signed up, but whatever. They told me that I needed to submit two proofs of identity, so I sent them my driver's license and passport, which is what they said would work. But after 2 months, my money was still being held and they wouldn't unlock my account. Now they're telling me that I need to submit my social security card along with another form of ID, but I lost my social security card a long time ago and I need the money now.

I'm beyond frustrated with Wisely at this point. It's been a huge hassle and I feel like they're not being very helpful. I wouldn't recommend this card to anyone who wants to avoid headaches and delays.

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9:08 am EDT
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Wisely Fraudulent Activity on Wisely Card: A Warning to All Users

On the 14th of April in the year 2023, I was shocked to discover that a whopping $1003.00 had been withdrawn from my account through an ATM transaction. The most surprising thing was that my card was with me in another city, which was an hour and thirty minutes away from where the withdrawals were made. The withdrawals were made in Newark, CA, at a CVS and then at a US Bank in a Safeway Market, just fifteen minutes apart. The first withdrawal was for $400.00 at CVS, and the second one was for $603.00 at US Bank.

I immediately contacted Wisely, hoping to get some answers and my money back. However, I was told that I had to wait for up to 90 days for their investigation to be completed, and even then, there was no guarantee that I would get my money back. As a single mother and the sole provider for my family, I needed that money for my rent, but Wisely seemed to have no regard for my situation. They simply told me to go through the process and wait.

After reading all the reviews about Wisely, I couldn't help but feel hopeless and in tears. I trusted this company because it was a part of ADP, but it seems like I was wrong to do so. I am still waiting for the outcome of their investigation, and I will definitely keep you posted. However, if you have this card, I strongly advise you to cancel it now and open your own account at a credible bank.

I hope that Wisely will take responsibility for this fraudulent activity and compensate me for my loss. It is unacceptable for a company to treat its customers this way, especially when they are in dire need of their money. I urge everyone to be cautious when using Wisely and to keep a close eye on their transactions.

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Nhc2023
Atlanta, US
Oct 02, 2023 12:23 am EDT

Someone is taking money off of my card. This has happened trice. The first time that it happened, they sent me a letter in the mail and asked me to sign, indicating that I was being truthful. They then sent me another letter weeks later, informing me that they found no one at fault. I did not get my money.

Today is October 1, 2023 and someone deducted $549.00 from my account. I called to report fraud. No one seems to care. My next step is to contact a lawyer and the police. This is heartbreaking and sad. I work extremely hard for my money and will take legal action.

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Licialove
, US
Sep 16, 2023 6:06 pm EDT
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I recently was a victim of fraud as well. Funds was withdrawn from my account from an ATM in Western Springs Illinois, the amount withdrawn was $400 and then $120 and the weird thing is I was NO where near this location and had my card in my possession the entire time. Wisely/ADP claimed after completing their investigation they found NO error/ fraud and I will not be credited. After reading other people comments I’m convinced it’s and inside Job!

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HH_35
, US
Sep 03, 2023 2:47 pm EDT
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I have had the same thing happen to me twice now. I have canceled it. It was only 150 as I only used it as an allowance card, but it’s still very frustrating. No alerts no red flags. They just allow every purchase.

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7:21 am EDT
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Wisely Terrible Customer Service: My Experience with Wisely Pay Card

My recent experience with Wisely was not a good one, and after reading tons of reviews from other people, I realized that I was not alone. Wisely did me a favor by closing my account, and I just opened a new banking account with another bank yesterday morning. At this point, all I'm waiting for is my expedited payroll check to arrive in the mail from them any moment now.

The only reason why I signed up for this card is because my employer stopped paper checks and told me I had to sign up for direct deposit and that I could sign up for the pay card the company provides. I wasn't 100% thrilled about it, but I didn't have many options at the time. The representatives either don't never know what they're talking about, never give correct information, accents are too strong that you can't understand what they're saying, and they don't even try to be helpful to customers.

If you're thinking about getting a Wisely pay card, run for the hills! They are by far the worst card company of all mankind. Their customer service is terrible, and they don't seem to care about their customers at all. I would not recommend Wisely to anyone, and I will never use their services again.

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Wisely Disappointing Experience with Wisely Debit Card Service: Poor Customer Service and Sign-Up Process

Wisely (wiselypay.com) is a debit card service that I unfortunately had a negative experience with. One day, I found myself in need of a ride home and attempted to add money to my card so I could use Uber or Lyft. However, I was unable to do so and reached out to customer service for assistance. To my disappointment, they were not helpful at all and seemed to have no idea why I was having trouble adding funds to my card. I felt like I was being given the "TS" push off.

It turns out that even though I was properly registered by my employer to use Wisely as my payroll card, there is a special sign-up process that I was not aware of. It's frustrating that the customer service representatives were not aware of this either. I am currently attempting to sign up, but I keep receiving codes that do not work and am unable to access the website due to error messages.

Overall, my experience with Wisely has been less than satisfactory. It's disappointing to have a debit card that I cannot add money to and customer service that seems to have no clue what is going on. I am hesitant to trust them with my hard-earned money. I hope they can get it together and improve their services in the future.

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Wisely Poor Customer Service and Unauthorized Transaction: My Experience with Wisely

So, after three long years, I woke up to find an unauthorized transaction on my account. I was so shocked and worried about what to do next. I quickly transferred all my money to my savings account and locked my card on the app. I called customer service and explained the situation to them. I asked them what I should do, and they put me on hold for a long time. Finally, a representative got back on the phone and said that they had cancelled my card and that I would receive a new one in 7-10 days. I was so confused and frustrated. When did I approve them to cancel my card? I had to make eight more calls just to get a one-time use ATM ID and PIN number. It was so frustrating, but I had no other choice.

I asked them to overnight me a new card, but they said they couldn't do that. I was so disappointed and angry. Why would I keep using this service if they couldn't even help me in my time of need? I decided that I wouldn't use their service anymore, and as an HR payroll supervisor, I will be recommending a company-wide change of paycard provider.

It's been 7-10 days, and I still haven't received my new card. I don't have a place to live or food to eat between now and then, but they don't seem to care. I understand that the employees are only doing what the company directs them to do, but it's not acceptable. They wouldn't overnight me a new card at my expense, and they wouldn't allow me to transfer my money to another account that was already linked to the card they cancelled without my approval or request. They just weren't helpful when they should have been going above and beyond to help me.

I didn't do anything wrong, and my card was never out of my physical control. But I'm the one paying for it. It's just not fair. I hope that Wisely can improve their customer service in the future, but for now, I won't be using their service anymore.

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Wisely Fraudulent Charges and Suspicious Calls: My Experience with Wisely Pay Card

I used to work as a nurse for my state and I received my pay on the Wisely Pay card. I hadn't used the card for a while and when I tried to use it at a store, it was declined. I was shocked to find out that my card had been compromised with fraudulent charges. The charges started at $10 for Google Play and steadily increased to $500 for a total of 34 transactions. Within 24 hours, $1500 had been stolen from my account before I discovered and locked the card.

I was relieved to find out that Wisely investigated the issue and was able to recover my money after 8 weeks. They issued me another card and I locked it immediately. However, I have been receiving phone calls and texts from someone claiming to be from the "Wisely Fraud Department". They were trying to get information from me, asking if I made charges, saying the fraud department had detected fraudulent charges, and saying I needed to use my card or it would be cancelled. I was suspicious of these calls and decided to call Wisely Customer Service to confirm if they were legitimate. They confirmed that none of this was true and advised me to be cautious of such calls.

I am disappointed with the security measures of Wisely Pay and I don't trust them anymore. I am closing my account and having them issue me a check. I don't even trust them to transfer the money to my bank. I give them 1 star for decent customer service. They were helpful and one person even told me that I wasn't the only one reporting fraud on the Wisely Pay card.

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Wisely Terrible Experience with Wisely: Unprofessional and Unhelpful

I have had a really bad experience with Wisely. They have been giving me the run around for weeks now. They sent me some papers to sign, and I did so promptly. However, six weeks later, they told me that my case is closed. I was shocked! Someone had stolen my money, and this stupid company Wisely did not do a damn thing about it. I told them to give me a reason and an explanation on their bull crap investigation, but they still haven't refunded my money. They want me to write another dispute letter. Can you believe it?

I am going to the police, and I am going to resend these dummies from Wisely my police report with another dispute letter. When I had fraud on my Bank of America account, they refunded my money in 24 hours. I'm pretty sure Wisely and Fifth Third have insurance, so why are they making it so hard for me to get my money back? These two companies are terrible. They have no professionalism, and they can't even tell me what they found in the investigation. You know why? Because they didn't find a thing, not a damn thing. You all should be ashamed of yourselves, both Fifth Third and Wisely are both garbage.

It's been close to two months since this happened on 12/29/22, and I still haven't received my money. Someone walked away with $1500.00 of my hard-earned money, and I'm still disputing. Go figure! This is not the last of me, trust that. I will make sure that everyone knows how terrible Wisely and Fifth Third are. They are both garbage, and I would never recommend them to anyone.

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Wisely Unreliable and Unhelpful: My Experience with Wisely Prepaid Card

I gotta say, I had a pretty rough experience with Wisely. Let me start with the ATM fees - they claim that all point ATMs are in their network, but when I tried to use one, they hit me with a fee. What's up with that? And don't even get me started on their customer service. I couldn't understand a word they were saying, and when I tried to get a refund for a fee they charged me at a Fifth Third Bank ATM, they hung up on me! And that's not even the worst part.

I went into a Fifth Third Bank to do an over-the-counter transaction, and the manager there had no idea what Wisely was. They wouldn't do any transactions for me, not even a cash advance. It's like Wisely is just making stuff up on their website. And when I tried to get my money back, they just ignored me or hung up on me. It's like they don't care about their customers at all.

Honestly, I wouldn't recommend Wisely to anyone. They're just a bunch of liars who take your money without a second thought. Save yourself the trouble and find a different prepaid card company.

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Wisely Disappointing Customer Service and Security: My Experience with Wisely

I recently had a very frustrating experience with Wisely. I noticed that there were 23 fraudulent transactions on my account, all related to Apple purchases. I immediately contacted Wisely to report the issue and was told that it would take 90 days to get my money back. I was disappointed, but I understood that these things take time.

However, when I followed up with Wisely a few days later, I discovered that they had only filed a dispute for two of the 23 transactions. I was absolutely livid! I have three kids to take care of, and now I have to wait 90 days for $400. I spoke with seven different representatives, and none of them were able to help me. They were all difficult to understand, and I had a hard time communicating with them. When I asked to speak with a supervisor, I was hung up on three times.

I am extremely frustrated with Wisely's policies and procedures. My funds should be secure, but they were not. In the past, I have been able to call and have my funds put back into my account until the investigation is complete. But this time, I was left feeling hopeless and helpless. I am so angry that this happened, and I don't understand how it could have happened.

The representatives at Wisely were not helpful at all, and I am very disappointed with their customer service. I am seriously considering closing my account as soon as I receive my tax refund. I cannot continue to do business with a company that does not take my security seriously.

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Wisely Terrible Card Service: Late Delivery, Faulty Card, and Poor Customer Support

This card service is not good at all. I had to get a new card because someone stole my old one. I asked the person on the phone to wait for an hour so I could take out my money. But when I got to the ATM, my card didn't work! I called them back and they said they couldn't fix it. So I paid extra to get a new card in 2-3 days. But it took 6 days to arrive! I called them a lot to try to get my money, but no one would cash my check. I had to wait for my new card and my bills were late. I talked to a manager who said they would give me my money back, but I had to wait for my new card. When I called back, they didn't want to give me my money back. They said my check would put the money in my new card in 2-3 days. But it took 2 weeks! I'm so mad at them! They won't give me my money back and they won't let me talk to a manager. They should be ashamed of themselves! Don't use this service! Use a bank where you can go inside and talk to someone. It's not worth the trouble!

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Love Life84
, US
Nov 25, 2023 12:53 pm EST
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Evertime I call they same stuff is said send id etc I've done that several times I never had a problem until 2 months ago now its mental stress trying to get them to do they jobs if my stuff is not resolve by Friday I am going to smalls claim court this is a mess can’t login on my account at all please fix your system issues

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Wes1014
Three Rivers, US
Nov 19, 2023 2:07 pm EST

3 w weeks ago I had a disagreement with an agent at wisely. He threatened I would have issues with my card. Now my card is blocked from my providers online. Internet shut off. Phones shut off before I knew it. They were set up as automatic pay. This is a horrible company

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Ittrat Zahra
, US
Oct 11, 2023 10:19 pm EDT
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they never activate my card

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Most Wanted
, US
Sep 23, 2023 3:36 am EDT
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I was setting up my card for Apple Pay had to verify through wisely I called gave them every detail repeatedly they transferred me to 4 agents placing me on hold forever never returning not explaining never verifying. Agent was yawning during the call. Poor customer service and very unprofessional. It did not accomplish NOTHING.

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Lanna Tipton
, US
Sep 11, 2023 1:40 pm EDT
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I was told that my dispute would be handled by the end of today Sept 2 2023. My claim has not yet been handled and I'm getting the same answer. It's still under investigation. I sent in the forms. And my dispute is not handled for the 95.75 cents.

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Lanna Tipton
, US
Aug 23, 2023 1:55 am EDT
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My phone was stolen and it had bank info on it. I had money stolen. And there are more charges on my account unauthorized. I got sent forms to fill out . My funds have not been replaced and I've been waiting on a amazon reimbursement.

About Wisely

Screenshot Wisely
Wisely is a leading payment solutions provider that offers a range of innovative and secure payment solutions to businesses of all sizes. With a focus on delivering exceptional customer experiences, Wisely has quickly established itself as a trusted partner for businesses looking to streamline their payment processes and improve their bottom line.

One of the key features of Wisely is its ability to provide businesses with a comprehensive suite of payment solutions that can be tailored to meet their specific needs. From traditional payment processing services to mobile payments and e-commerce solutions, Wisely has the expertise and technology to help businesses of all sizes succeed in today's fast-paced digital economy.

In addition to its cutting-edge payment solutions, Wisely also offers a range of value-added services designed to help businesses grow and thrive. These services include fraud prevention and chargeback management, as well as marketing and loyalty programs that can help businesses attract and retain customers.

At the heart of Wisely's success is its commitment to delivering exceptional customer service. Whether you're a small business owner or a large enterprise, Wisely's team of experienced payment professionals is dedicated to providing you with the support and guidance you need to succeed.

So if you're looking for a payment solutions provider that can help you streamline your payment processes, improve your bottom line, and deliver exceptional customer experiences, look no further than Wisely. With its innovative technology, comprehensive suite of payment solutions, and commitment to customer service, Wisely is the partner you need to take your business to the next level.
How to file a complaint about Wisely?

Here is a comprehensive guide on how to file a complaint against Wisely on ComplaintsBoard.com:

1. Log in or Create an Account:
- If you already have an account on ComplaintsBoard.com, log in. If not, create a new account to proceed.

2. Navigating to the Complaint Form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the Title:
- Summarize the main issue you have with Wisely in the 'Complaint Title' section.

4. Detailing the Experience:
- Provide detailed information about your experience with Wisely. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, and the company's response.

5. Attaching Supporting Documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filling Optional Fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review Before Submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission Process:
- Click the 'Submit' button to submit your complaint.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow each step carefully to effectively file your complaint against Wisely on ComplaintsBoard.com.

Overview of Wisely complaint handling

Wisely reviews first appeared on Complaints Board on Apr 9, 2023. The latest review Seriously wtf? was posted on May 27, 2024. The latest complaint This is the most frustrating app ever was resolved on May 02, 2023. Wisely has an average consumer rating of 2 stars from 53 reviews. Wisely has resolved 4 complaints.
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    Jun 13, 2024

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