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RoundPoint Mortgage Servicing

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RoundPoint Mortgage Servicing Customer Service Contacts

5032 Parkway Plaza Blvd., Suite 200
Charlotte, North Carolina
United States - 28217
Mon8:00 AM - 9:00 PM
Tue8:00 AM - 9:00 PM
Wed8:00 AM - 9:00 PM
Thu8:00 AM - 9:00 PM
Fri8:00 AM - 9:00 PM
Sat10:00 AM - 3:00 PM
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Use this comments board to leave complaints and reviews about RoundPoint Mortgage Servicing. Discuss the issues you have had with RoundPoint Mortgage Servicing and work with their customer service team to find a resolution.

RoundPoint Mortgage Servicing Complaints & Reviews

RoundPoint Mortgage Servicingmortgage and escrow fraud

I am taking legal action as my escrow account has been increased exponentially and wrongfully.

Roundpoint mortgage service has been in class action settlements previously.

If they'd like to contact me before my real estate lawyer gets involved contact me at [protected] before Friday June 7th, 2018.

I hope this issue can be resolved before my next payment or I will be taking legal action.

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    Feb 09, 2019

    RoundPoint Mortgage Servicing — scam

    I received a call from roundtop mortgage. I do not have an account with this company nor have I ever. Of...

    RoundPoint Mortgage Servicing — incompetence

    If incompetence were an Olympic event, Roundpoint is a Gold Medalist. After 3 years, I am still trying toget...

    RoundPoint Mortgage Servicing — escrow. nightmare.

    Roundpoint purchased my mortgage in January 2018. I ended up buying my home outright after 8 months of...

    RoundPoint Mortgage Servicing — equifax and customer issues

    I am very upset about how Roundpoint handled my phone interview with Equifax and myself. I have a multitude...

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    RoundPoint Mortgage Servicing — asked to falsify closing disclosure calculation 8.5 months after accepted offer by roundpoint short sale processor

    After 8.5 months with an accepted Offer to Purchase, Seller and Buyer are unable to close by deadline --...

    RoundPoint Mortgage Servicing — unethical escrow fraud

    RoundPoint is a terrible company! Avoid them at all costs! Our mortgage was purchased by them, so we have no...

    Roundpoint Mortgagemortgage payments


    These people apparently don't understand English and they are only out for the money. When Embrace sold my loan to them I made sure they understood that my payments would be made at the end of the month for the 1st of the following month to be sure my payments would not be late. I inadvertently sent a check on the 1st which messed up my payment for the following month. Rather than make a note that said I missed a month, they ended up charging me late fees for every month up to recent. I asked why I never got monthly statements and the girl was very rude and said they had been sending me monthly statements and I should be checking my mail. Suffice it to say I was Pi***ed!! If I could find a way to have someone else buy my mortgage, I would do it in a heart beat. I had no choice as who was chosen Embrace sold my loan to them. Save yourself the headache and don't bother with these idiots!!

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      RoundPoint Mortgage Servicing — enormous increase in hazard insurance

      Roundpoint has raised my hazard insurance from $5 a year to $4, 000. This has raised my mortgage payment $500...

      RoundPoint Mortgage Servicing — mortgage

      Unbelievable. Sold my house, loan was paid off on june second. Even though the account should have been...

      RoundPoint Mortgage Servicinghandling of home during contract for sale of property

      Absolutely horrible to deal with. I was in the process of selling my home and moved out while it was under contract. I made the mistake of telling them the house was empty but under contract when I changed my address. They determined this must have meant that I was no longer going to care for the house and decided to change the locks, winterize the home (it was September), called the electric company and turned off the gas, and destroy the shrubs. They also threw out everything in my refrigerator and left the all the branches on the side of the road causing me to get fined by the city for violating their brush/trash policy. The house was NOT in foreclosure and after repeated calls to their "home maintenance department" asking them to stop I got nowhere. I ended up closing on the house, having to tell the homeowners they were on their own to get the gas turned on because they wanted me to pay another deposit to do it. I only ended up with this company after taking advice to do a streamline refinance to save money. I found out later that this particular broker mostly deals with less than perfect credit and treats all of it's customers as if they are going to default on their loans. Never again.

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        Roundpoint Mortgage Company — escrow account fraud!!

        ESCROW FRAUD! I highly recommend that you do not do business with this mortgage company. My mortgage wa...

        RoundPoint Mortgage Servicing — claims checks that have been held by roundpoint since august 2016

        In August of 2016 we had a claim done on our roof do to significant damage on the roof after a storm. After...

        RoundPoint Mortgage Servicing — monitored disbursement

        Due to being in Mortgage Modification proceedings, we had to have RoundPoint give us Monitored Disbursement...

        Roundpoint Mortgaging Services — insurance claim funds embezzled

        My wife and I have been requesting our money since 14 July from RoundPoint. USAA and FEMA say their company...

        RoundPoint Mortgage Company — home mortgage

        The day this crap company somehow purchased my existing veterans mortgage the payment went up $92.48, then 4...

        RoundPoint Mortgage Servicing — service transfer

        On March 14, 2016 I received written notice from Lender Live that they would no longer be my mortgage...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        RoundPoint Mortgage Servicing — short sale department

        Absolutely the worst experience in my life when it comes to short sales! I am a Realtor with an ongoing short...

        The complaint has been investigated and
        resolved to the customer's satisfaction
        RoundPoint Mortgage Servicingservice

        Roundpoint Mortage Servicing took a double payment out of my checking account. When I called the first time they told me it would be refunded into my account within three days. I called the second time after four days and the told me it would be another four days. When I asked to escalate they gave my an email address. This has caused me much distress and financial problems with my bills. Very poor company.

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          The complaint has been investigated and resolved to the customer's satisfaction.

          • Rp
            RPMServicing Nov 16, 2015

            Hi Reviewer76241,
            Thank you for taking the time to write and I am very sorry to hear about your experience with RoundPoint Mortgage Servicing. This is definitely not the type of experience you should expect with us.

            I would like to connect you with our Customer Advocate, however, due to the limited personal information provided through this website we are unable to locate your account. Could you please reach out to our customer advocate at [email protected] and provide us your account number or any other identifying information, so that we can look into your account further.

            Please let me know if there's anything else I can help with.

            All the best,

            RoundPoint Mortgage Servicing Customer Service

            0 Votes

          Roundpoint Mortgage — they were slow and unprofessional

          There was a check and the company Roundpoint Mortgage was very unprofessional and slow. They have...

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