Rogers Communications / doble charging for bandwidth use
We have been using rogers for over 2 years now and have been less than pleased with their service. A couple months ago, after been fed up with slow speeds and constant drop outs we decided to call rogers for a solution. A technical support employee convinced us it was our crappy router and suggested us to get their all-in-one modem/router for an extra $1.50 a month.
After the first bill the next month we noticed that we were going over the 60gb monthly limit, something that we never encountered before. After months of carefully monitoring our bandwidth and even sometimes avoiding the internet completely in fear of being charged, I was still shocked to notice we were going over the 60gb limit.
Searching the day to day usage, I noticed that one day 18gb's were "donwloaded". Easily 16 gigs more than normal. This was the same day I was trying to watch a movie on the Play Station 3 that I transfered over from my laptop. I had trouble getting the sound to work so I had to transfer this 4gb file over several times. I didn't think much of it because it wasn't useage.
After multiple calls to Rogers who explained to me something that I already know, how "transfers on the same network are direct transfers and don't count for bandwidth because it had nothing to do with the internet" (DUH). I insisted that because it was a modem/router, it was incorrectly mistaking a LAN transfer for internet usage. Essentially Rogers charged us 18gb's of bandwidth for ONE file (putting us over our monthly limit). Moreover, this explained why we were always over our limit because we transfer all kinds of movies/songs to our Playstation.
After he talked to his boss, who talked to someone else who talked to the guys that runs the servers, they informed us that it does indeed count as useage. Frustrate and busy with other things, I called back the next day and within 10 seconds my overage charges for the past couple months were refunded.
I was wondering if anyone else has any similar problems with the *** all-in-one modem/router and I wonder how many other people are being unnecessarily charged because they share/transfer files in their OWN network. Also, isn't this illegal?
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