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Rochester Furnishers / late arrival of furniture

1 South Africa Review updated:

In the beginning of July 2005 we bought a lounch suite from Rochester Furnishers in Strubensvalley Roodepoort. Their policy is 30% deposit and then they order the furniture to be delivered within 8-10 weeks. When I phones to follow up I was told that our lounch suite already arrived on the 24 August but it had a tear in the one seat and that they have send it to the dealer in Johannesburg to be fixed. When I phone 3 days before my set was suppose to be delivered I was told that the set is still in the warehouse with the tear and that the manufacturer will collect it only tommorrow and that I will have to wait another 2 weeks if I am lucky!

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  • De
      1st of Sep, 2018
    0 Votes
    Rochester Furniture - Non delivery and refund
    Witbank
    South Africa

    I purchased chairs from Rochester witbank branch from September 2017 they were never delivered end of November 2017 i requested a refund its still not processed they keep rejecting it asking me to choose something different I want my money back your services sucks else I have to report this matter to Ombudsman.

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